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It Rmm Engineer Jobs (NOW HIRING)

Red Cup IT

MSP Service Desk & Support

$20.50 - $27.75/hr

This role acts as the primary point of contact for client IT issues, ensuring incidents and service ... Escalate complex issues to senior engineers or specialized teams when required * Document all ...

Tabush Group

DesktopSupport Engineer

Quincy, MA · On-site

We support clients nationwideto help themsimplify,secureand enhance their IT.Our core values ... Experience with PSA/RMM platforms (Autotask,DattoRMM,ITGlue,etc.) * Excellent English communication ...

Apply Early

Tabush Group

DesktopSupport Engineer

Manhattan, NY · On-site

We support clients nationwideto help themsimplify,secureand enhance their IT.Our core values ... Experience with PSA/RMM platforms (Autotask,DattoRMM,ITGlue,etc.) * Excellent English communication ...

Tabush

Desktop Support Engineer

Quincy, MA · On-site

$70K - $90K/yr

We support clients nationwide to help them simplify, secure and enhance their IT. Our core values ... Experience with PSA/RMM platforms (Autotask, DattoRMM, ITGlue, etc.) * Excellent English ...

Blue Light It LLC

Be Seen First

Endpoint Engineer - Microsoft 365, Intune & Endpoint Security

Boca Raton, FL · On-site

$65K - $80K/yr

Blue Light IT is a managed IT and cybersecurity firm in Boca Raton. We're hiring an Endpoint ... Hands-on security tooling: 〔your actual EDR/MDR, RMM, patch and vulnerability management ...

Blue Light It LLC

Be Seen First

Endpoint Engineer - Microsoft 365, Intune & Endpoint Security

Boca Raton, FL · On-site

$65K - $80K/yr

Blue Light IT is a managed IT and cybersecurity firm in Boca Raton. We're hiring an Endpoint ... Hands-on security tooling: 〔your actual EDR/MDR, RMM, patch and vulnerability management ...

Apply Early

Proven IT

Tier II Field Engineer

Tinley Park, IL · On-site

$55K - $65K/yr

Support internal initiatives related to IT documentation, process improvement, and service delivery ... Familiarity with remote management tools (e.g., ConnectWise, ScreenConnect, RMM platforms)

Collabera

Software Development Engineer

Westbrook, ME · On-site

$50 - $55/hr

Because it's a rotating responsibility, on-call response happens infrequently. Position Overview This is a contract, entry-level position supporting a custom RMM (Remote Monitoring and Management ...

Red Cup IT, Inc.

MSP Service Desk & Support

Los Angeles, CA

$21.50 - $29/hr

This role acts as the primary point of contact for client IT issues, ensuring incidents and service ... Escalate complex issues to senior engineers or specialized teams when required * Document all ...

Red Cup IT Inc

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

This role acts as the primary point of contact for client IT issues, ensuring incidents and service ... Escalate complex issues to senior engineers or specialized teams when required * Document all ...

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All JobsIt Rmm Engineer Jobs

It Rmm Engineer information

See salary details

$37.5K

$93.2K

$156.5K

How much do it rmm engineer jobs pay per year?

As of Jul 4, 2026, the average yearly pay for it rmm engineer in the United States is $93,161.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $113,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT RMM Engineer, and why are they important?

To thrive as an IT RMM Engineer, you need a solid understanding of network management, system administration, and troubleshooting, usually backed by a degree in IT or related certifications like CompTIA Network+ or Microsoft certifications. Familiarity with Remote Monitoring and Management (RMM) platforms such as ConnectWise, Kaseya, or SolarWinds, as well as ticketing and automation tools, is essential. Strong problem-solving ability, communication skills, and a proactive mindset are key soft skills for excelling in this role. These skills and qualities are critical for ensuring system reliability, minimizing downtime, and delivering efficient IT support to clients or internal teams.

What is an IT RMM Engineer?

An IT RMM Engineer is a technology professional responsible for implementing, managing, and supporting Remote Monitoring and Management (RMM) systems. These systems allow IT teams to monitor client networks, servers, and endpoints remotely, automate maintenance tasks, and quickly respond to issues. RMM Engineers play a crucial role in maintaining system uptime, ensuring security compliance, and improving the efficiency of IT operations, especially for managed service providers (MSPs). Their expertise helps organizations proactively manage their IT infrastructure and reduce downtime.

How does an IT RMM Engineer typically collaborate with other IT staff and clients to resolve technical issues?

An IT RMM Engineer works closely with other IT professionals, such as help desk technicians, network administrators, and system engineers, to identify and resolve technical problems proactively. They often use remote monitoring and management (RMM) tools to detect issues before they impact clients and communicate findings to relevant team members for resolution. Direct interaction with clients is also common, as the RMM Engineer may need to explain technical issues in understandable terms and coordinate scheduled maintenance or updates. Effective collaboration and communication skills are essential for ensuring smooth service delivery and minimizing downtime for clients.

What is the difference between It Rmm Engineer vs It Support Specialist?

AspectIt Rmm EngineerIt Support Specialist
CertificationsCompTIA A+, Network+, RMM platform certificationsCompTIA A+, Microsoft Certified, Help Desk certifications
Work EnvironmentManaged service providers, IT firms, remote monitoring setupsCorporate offices, help desks, on-site support
Job FocusRemote monitoring, automation, network managementEnd-user support, troubleshooting, hardware/software issues

The main difference between an It Rmm Engineer and an It Support Specialist lies in their focus and work environment. It Rmm Engineers primarily handle remote monitoring and management of IT systems, often working with automation tools and network oversight. In contrast, It Support Specialists focus on direct end-user support, troubleshooting hardware and software problems on-site or remotely. Both roles require similar certifications but serve different functions within IT support and management.

More about It Rmm Engineer jobs
What cities are hiring for It Rmm Engineer jobs? Cities with the most It Rmm Engineer job openings:
What states have the most It Rmm Engineer jobs? States with the most job openings for It Rmm Engineer jobs include:
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It Rmm Engineer jobs near you
Infographic showing various It Rmm Engineer job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $93,161 per year, or $44.8 per hour.
MSP Service Desk & Support Specialist (Remote)

MSP Service Desk & Support Specialist (Remote)

Red Cup IT, Inc.

Los Angeles, CA • Remote

Full-time

Posted 22 days ago

Job description

We are an established Managed Service Provider (MSP) seeking a Service Desk & Support Specialist to deliver first- and second-level technical support to our clients across multiple industries. You will troubleshoot hardware, software, and network issues, manage tickets, and provide an excellent customer experience in a fast-paced, team-focused environment.

Key Responsibilities

  • Respond to help desk tickets, via Slack, phone calls, and emails, ensuring issues are resolved within defined SLAs.
  • Troubleshoot and resolve issues related to Microsoft 365, user accounts, email, and basic permissions.
  • Assist with Windows Server user administration, basic server checks, and routine maintenance tasks.
  • Diagnose and resolve basic network issues (DNS, DHCP, VPN, WiFi, printers, internet connectivity); escalate complex issues when needed.
  • Monitor client systems using RMM tools, perform patching, updates, and proactive maintenance.
  • Document all work performed in the ticketing system with clear notes and resolutions.
  • Participate in onboarding of new users (accounts, hardware setup, permissions, applications).
  • Collaborate with senior engineers on escalations and follow through to resolution.
  • Educate end users on basic IT best practices and security awareness.

Required Qualifications

  • Must have 2-3 years of experience in an MSP IT help desk, desktop support, or similar technical support role.
  • Hands-on experience with:
    • Windows 10/11 workstations (install, configure, troubleshoot).
    • Microsoft 365 (Outlook, OneDrive, Teams, basic admin tasks).
    • Basic networking: TCP/IP, DNS, DHCP, VPN, WiFi troubleshooting.
  • Experience using RMM and ticketing/PSA tools (e.g., ConnectWise, Datto, Kaseya, NinjaOne, Autotask, HaloPSA).
  • Strong customer service, communication, and documentation skills.
  • Ability to multitask, prioritize tickets, and work independently in a fast-paced MSP environment.

Preferred Qualifications

  • Previous experience working for a Managed Service Provider is a must
  • Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco (e.g., CCNA).
  • Basic PowerShell or scripting knowledge for automation and routine tasks.
  • Experience with firewalls (e.g., SonicWall, Meraki) and VPN configuration.
  • Familiarity with backup and disaster recovery solutions.

Soft Skills

  • Strong problem-solving mindset and willingness to research and learn new technologies.
  • Professional, patient, and empathetic approach when working with non-technical users.
  • Reliable work ethic and consistent follow-through on assigned tickets and projects.