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It Rmm Engineer Jobs (NOW HIRING)

PCH Technologies

Be Seen First

IT Field Engineer (PC Deployment and Networking)

Pennsauken, NJ · On-site

$34 - $44/hr

Position Overview The IT Field Engineer is the face of PCH Technologies in the field, deploying to ... RMM such as NinjaRMM or ConnectWise RMM) * Experience with IT Glue for network topology ...

Brightworks IT

Level 3 Technical Lead

Wixom, MI · On-site

$95 - $130/hr

Hands-on with RMM/PSA tooling -- ConnectWise Manage, Kaseya, Datto RMM, ConnectWise Automate ... Engineer or Regional Technical Manager Brightworks IT is an equal opportunity employer. We ...

Brightworks IT

Level 3 Technical Lead

Richmond, VA · On-site

$95 - $130/hr

Hands-on with RMM/PSA tooling -- ConnectWise Manage, Kaseya, Datto RMM, ConnectWise Automate ... Engineer or Regional Technical Manager Brightworks IT is an equal opportunity employer. We ...

Red Cup IT, Inc.

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

This role acts as the primary point of contact for client IT issues, ensuring incidents and service ... Escalate complex issues to senior engineers or specialized teams when required * Document all ...

Future Secure AI

IT Support Engineer

Austin, TX · On-site

... build it with us. We work at the frontier of AI, tackling big, real-world problems for global ... Own our remote monitoring and management (RMM) tool rollout and day-to-day operation, the decision ...

Proven IT

Tier II Field Engineer

Tinley Park, IL · On-site

$55K - $65K/yr

Support internal initiatives related to IT documentation, process improvement, and service delivery ... Familiarity with remote management tools (e.g., ConnectWise, ScreenConnect, RMM platforms)

Lincoln IT

Tier I Support Engineer

East Hampton, NY · On-site

Tier I Support Engineer Job Overview Lincoln Computer Services is seeking a full-time Tier I ... RMM and PSA platforms * Backup and disaster recovery solutions * Industry certifications such as ...

Red Cup IT Inc

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

This role acts as the primary point of contact for client IT issues, ensuring incidents and service ... Escalate complex issues to senior engineers or specialized teams when required * Document all ...

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It Rmm Engineer information

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$37.5K

$93.2K

$156.5K

How much do it rmm engineer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for it rmm engineer in the United States is $93,161.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $113,000.00 per year, depending on experience, location, and employer.

What is an IT Rmm engineer?

An IT RMM Engineer is a technology professional responsible for implementing, managing, and supporting Remote Monitoring and Management (RMM) systems. These systems allow IT teams to monitor client networks, servers, and endpoints remotely, automate maintenance tasks, and quickly respond to issues. RMM Engineers play a crucial role in maintaining system uptime, ensuring security compliance, and improving the efficiency of IT operations, especially for managed service providers (MSPs). Their expertise helps organizations proactively manage their IT infrastructure and reduce downtime.

What skills and qualifications are needed to thrive as an IT Rmm engineer?

To thrive as an IT RMM Engineer, you need a solid understanding of network management, system administration, and troubleshooting, usually backed by a degree in IT or related certifications like CompTIA Network+ or Microsoft certifications. Familiarity with Remote Monitoring and Management (RMM) platforms such as ConnectWise, Kaseya, or SolarWinds, as well as ticketing and automation tools, is essential. Strong problem-solving ability, communication skills, and a proactive mindset are key soft skills for excelling in this role. These skills and qualities are critical for ensuring system reliability, minimizing downtime, and delivering efficient IT support to clients or internal teams.

How does an IT Rmm engineer typically collaborate with other IT staff and clients to resolve technical issues?

An IT RMM Engineer works closely with other IT professionals, such as help desk technicians, network administrators, and system engineers, to identify and resolve technical problems proactively. They often use remote monitoring and management (RMM) tools to detect issues before they impact clients and communicate findings to relevant team members for resolution. Direct interaction with clients is also common, as the RMM Engineer may need to explain technical issues in understandable terms and coordinate scheduled maintenance or updates. Effective collaboration and communication skills are essential for ensuring smooth service delivery and minimizing downtime for clients.

What is the difference between It Rmm Engineer vs It Support Specialist?

AspectIt Rmm EngineerIt Support Specialist
CertificationsCompTIA A+, Network+, RMM platform certificationsCompTIA A+, Microsoft Certified, Help Desk certifications
Work EnvironmentManaged service providers, IT firms, remote monitoring setupsCorporate offices, help desks, on-site support
Job FocusRemote monitoring, automation, network managementEnd-user support, troubleshooting, hardware/software issues

The main difference between an It Rmm Engineer and an It Support Specialist lies in their focus and work environment. It Rmm Engineers primarily handle remote monitoring and management of IT systems, often working with automation tools and network oversight. In contrast, It Support Specialists focus on direct end-user support, troubleshooting hardware and software problems on-site or remotely. Both roles require similar certifications but serve different functions within IT support and management.

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It Rmm Engineer jobs near you
Infographic showing various It Rmm Engineer job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 3% Part Time, and 4% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $93,161 per year, or $44.8 per hour.

Support Desk Senior Engineer Level II

RESTECH Information Services

Metairie, LA • On-site

Full-time

Re-posted 2 days ago

Job description

Job Type
Full-time
Description
Greetings, intergalactic beings from both the Star Wars and Star Trek galaxies! Restech, a cosmic alliance of technological mastery, is on a mission to recruit a versatile Support Desk Tier II Engineer. Are you a Jedi Master or a Clone Trooper? Do you pledge allegiance to the Alliance, the Federation, or are you a Rebel at heart? Your unique background and skills are what we're looking for!
Only apply if you are a true Level 2 Technician or higher.
As a crucial member of our crew, you'll embark on an epic adventure to provide Tier II support for Restech's clients. You'll hone your troubleshooting skills by answering distress calls from across the galaxy and addressing issues detected by our sophisticated monitoring systems. Your vessel awaits - it's time to soar through the stars as the primary escalation point!
Responsibilities:
  • Hail incoming customer support calls and navigate tickets through to completion, like a true captain.
  • Showcase your technical prowess by providing Tier I & II support that rivals even the most skilled droids.
  • Develop and create documentation worthy of the Jedi Archives or the Federation database.
  • Proactively manage issues, like a Force-sensitive warrior, anticipating and preventing problems.
  • Forge strong alliances with clients, becoming their trusted technical advisor.
  • Tackle unusual and complex challenges, sharing your wisdom and learning from others in a Vulcan mind meld.
  • Communicate fluently in R2D2 (engineer) and C3PO (mostly human) languages.
  • Juggle an array of tasks, embracing the excitement of hopping from an Outlook issue to a failed server.
  • Maintain a security-minded approach, whether navigating the Death Star or the Neutral Zone.
  • Participate in after-hours on-call support, potentially requiring warp-speed travel to customer sites.

Hard Skills:
  • Provide Tier II support for devices and applications across diverse galaxies and environments.
  • Master the art of installing, operating, maintaining, and repairing technology in the spirit of Scotty or R2D2.
  • Manage and maintain interstellar networking equipment, like routers, firewalls, and wireless devices.
  • Demonstrate familiarity with operating systems from Earth, including Windows Server, Windows Desktop, and Mac.
  • Become one with Office 365, harnessing the power of the Force to secure and manage it.
  • Implement multi-factor authentication and remote access solutions..
  • Maintain the Alphabet Soup for the IT Soul - AD, GPO, VPN, DNS, DHCP, VLAN, WAN

The ideal Storm Trooper or Jedi will possess:
  • 5+ years of experience with an MSP or a similar intergalactic business model.
  • Working PowerShell knowledge to expedite repairs and service faster than a Millennium Falcon Kessel Run.
  • Expertise in all ConnectWise applications, rivaling the most renowned engineers of your galaxy.
  • Experience with Veeam, StorageCraft, Acronis, or Datto, which would impress even the Borg.
  • Certifications like MSCA, MSCP, Security +, Network +, A+, CySA+. We do substitute experience for certifications.
  • Mastery of VMware / HyperV / ESX / ESXi - your skillset will be praised throughout the galaxies!

Apply now to join our crew of extraordinary individuals, and let's explore the final frontier together!
Requirements
  • Advanced Networking:
  • In-depth knowledge of TCP/IP, DNS, DHCP, VLANs, and VPNs.
  • Proficiency with firewalls, routers, and switches (e.g., WatchGuard, Cisco, Juniper, SonicWall).
  • Server Administration:
  • Expertise in Windows Server (2016/2019/2022) administration.
  • Experience with Active Directory, Group Policy, and DNS management.
  • Virtualization:
  • Strong knowledge of virtualization technologies (VMware, Hyper-V).
  • Experience with virtual machine management.
  • Cloud Services:
  • Experience with cloud migrations, management, and troubleshooting.
  • Security:
  • Proficiency in cybersecurity best practices and frameworks (e.g., NIST, ISO 27001).
  • Experience with endpoint protection, SIEM, and network security tools.
  • Knowledge of penetration testing and vulnerability assessments.
  • Storage and Backup Solutions:
  • Experience with SAN, NAS, and other storage technologies.
  • Proficiency with backup solutions (Veeam, Datto, Acronis).
  • Scripting and Automation:
  • Strong scripting skills (PowerShell, Python, Bash).
  • RMM and PSA Tools:
  • Proficiency with Remote Monitoring and Management (RMM) tools (e.g., ConnectWise Automate, Datto RMM).
  • Experience with Professional Services Automation (PSA) tools (e.g., ConnectWise Manage).
  • Advanced Troubleshooting:
  • Strong problem-solving skills with a focus on root cause analysis.
  • Ability to troubleshoot complex technical issues across multiple environments.
  • Documentation and Reporting:
  • Ability to create and maintain detailed documentation.
  • Experience with generating technical reports and presenting findings to stakeholders.

Apply