ZipRecruiter

Log In

1

It Rmm Engineer Jobs in Valley Stream, NY (NOW HIRING)

Magna5 MS LLC

Tier 2 Systems Engineer - NY

New York, NY · On-site

$70K - $90K/yr

Monitor client environments using RMM and monitoring tools; respond to alerts and remediate issues ... Opportunities At Magna5, we've put thought into what it takes to build a strong and competent team.

Magna5

Tier 2 Systems Engineer - NY

New York, NY · On-site +1

Monitor client environments using RMM and monitoring tools; respond to alerts and remediate issues ... Opportunities At Magna5, we've put thought into what it takes to build a strong and competent team.

Lyra Technology Group

MSP Project Engineer

New York, NY · On-site

$100K - $110K/yr

Our ideal Project Engineer has the following qualifications: * 3-5+ years IT MSP experience ... Proficiency with Microsoft 365, Azure, Windows Server, AD, and common MSP toolsets (RMM, PSA)

GEM Technologies

Senior Systems Engineer

New York, NY · On-site

$114K - $156K/yr

... it has never been more critical to partner with a professional service provider who can keep up ... RMM Experience Requirements Education and Experience : * A bachelor's degree in Computer Science ...

GEM Technologies

Senior Systems Engineer

New York, NY · On-site

$114K - $156K/yr

... it has never been more critical to partner with a professional service provider who can keep up ... RMM Experience Requirements Education and Experience : * A bachelor's degree in Computer Science ...

GEM Technologies

Senior Systems Engineer

New York, NY · Hybrid

$114K - $156K/yr

... it has never been more critical to partner with a professional service provider who can keep up ... RMM Experience Requirements Education and Experience : * A bachelor's degree in Computer Science ...

NinjaOne

Enterprise Solutions Engineer, Channel

New York, NY · On-site +1

$117K - $145K/yr

Brings deep domain knowledge in enterprise IT operations, RMM, endpoint management, and ITSM ... Understands how IT teams evaluate, implement, and scale solutions--along with insight into the ...

ITech Recruiting

Developer/Analyst

New York, NY

Developer/Analyst (SR) Corporate Title: AVP/VP Department Description: Department Management ... Interfacing with other IT departments, in particular Derivatives IT, Product Control and RMM to ...

Varsity Technologies

Client Engineer

Manhattan, NY · On-site

$90 - $130/hr

... and whether it can be resolved promptly or requires a structured, longer-cycle approach ... Work within our PSA and RMM platforms to manage escalated work, maintain accurate records, and ...

next page

Showing results 1-20

All JobsIt Rmm Engineer JobsIt Rmm Engineer Jobs in Valley Stream, NY

It Rmm Engineer information

See Valley Stream, NY salary details

$39.2K

$97.5K

$163.7K

How much do it rmm engineer jobs pay per year?

As of Aug 29, 2026, the average yearly pay for it rmm engineer in Valley Stream, NY is $97,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,700.00 and $118,200.00 per year, depending on experience, location, and employer.

What is an IT Rmm engineer?

An IT RMM Engineer is a technology professional responsible for implementing, managing, and supporting Remote Monitoring and Management (RMM) systems. These systems allow IT teams to monitor client networks, servers, and endpoints remotely, automate maintenance tasks, and quickly respond to issues. RMM Engineers play a crucial role in maintaining system uptime, ensuring security compliance, and improving the efficiency of IT operations, especially for managed service providers (MSPs). Their expertise helps organizations proactively manage their IT infrastructure and reduce downtime.

What skills and qualifications are needed to thrive as an IT Rmm engineer?

To thrive as an IT RMM Engineer, you need a solid understanding of network management, system administration, and troubleshooting, usually backed by a degree in IT or related certifications like CompTIA Network+ or Microsoft certifications. Familiarity with Remote Monitoring and Management (RMM) platforms such as ConnectWise, Kaseya, or SolarWinds, as well as ticketing and automation tools, is essential. Strong problem-solving ability, communication skills, and a proactive mindset are key soft skills for excelling in this role. These skills and qualities are critical for ensuring system reliability, minimizing downtime, and delivering efficient IT support to clients or internal teams.

How does an IT Rmm engineer typically collaborate with other IT staff and clients to resolve technical issues?

An IT RMM Engineer works closely with other IT professionals, such as help desk technicians, network administrators, and system engineers, to identify and resolve technical problems proactively. They often use remote monitoring and management (RMM) tools to detect issues before they impact clients and communicate findings to relevant team members for resolution. Direct interaction with clients is also common, as the RMM Engineer may need to explain technical issues in understandable terms and coordinate scheduled maintenance or updates. Effective collaboration and communication skills are essential for ensuring smooth service delivery and minimizing downtime for clients.

What is the difference between It Rmm Engineer vs It Support Specialist?

AspectIt Rmm EngineerIt Support Specialist
CertificationsCompTIA A+, Network+, RMM platform certificationsCompTIA A+, Microsoft Certified, Help Desk certifications
Work EnvironmentManaged service providers, IT firms, remote monitoring setupsCorporate offices, help desks, on-site support
Job FocusRemote monitoring, automation, network managementEnd-user support, troubleshooting, hardware/software issues

The main difference between an It Rmm Engineer and an It Support Specialist lies in their focus and work environment. It Rmm Engineers primarily handle remote monitoring and management of IT systems, often working with automation tools and network oversight. In contrast, It Support Specialists focus on direct end-user support, troubleshooting hardware and software problems on-site or remotely. Both roles require similar certifications but serve different functions within IT support and management.

What job categories do people searching It Rmm Engineer jobs in Valley Stream, NY look for?

The top searched job categories for It Rmm Engineer jobs in Valley Stream, NY are:

What cities near Valley Stream, NY are hiring for It Rmm Engineer jobs?

Cities near Valley Stream, NY with the most It Rmm Engineer job openings:

It Rmm Engineer jobs near you

Dedicated Onsite Support Engineer

Manhattan, NY • On-site

Lincoln IT
IT Services • 51 - 200 employees
Learn more about Lincoln ITexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Service Desk Engineer (Onsite Client Support)
Location: New York City Metro Area
Schedule: Monday-Friday | Full-Time
Department: Managed Services
About LincolnIT
LincolnIT is a leading Managed Services Provider (MSP) delivering technology solutions and white-glove IT support to organizations across healthcare, nonprofit, legal, financial, and other highly regulated industries. We are seeking a customer-focused IT professional to provide dedicated onsite support at one of our enterprise client locations while leveraging the resources and expertise of the broader LincolnIT team.
Position Overview
The Onsite Service Desk Engineer serves as the primary technology support resource for users at a client facility. This role combines hands-on desktop support, client relationship management, endpoint administration, and coordination with LincolnIT's Service Desk, Engineering, Security, and Project teams.
The ideal candidate is a proactive problem solver who enjoys working directly with users, thrives in a fast-paced environment, and delivers exceptional customer service.
Key Responsibilities
End User Support
  • Provide onsite technical support for desktops, laptops, docking stations, printers, conference rooms, and peripherals.
  • Troubleshoot Windows operating systems, Microsoft 365 applications, and common business software.
  • Resolve hardware, software, connectivity, and user access issues.
  • Support onboarding and offboarding activities, including account provisioning and device deployment.
  • Assist users with password resets, MFA enrollment, and application access requests.
Endpoint & Device Management
  • Configure, image, deploy, and replace endpoint devices.
  • Coordinate equipment inventory, asset tracking, and lifecycle management.
  • Perform workstation upgrades, equipment relocations, and hardware refresh activities.
  • Maintain accurate documentation of all support activities.
Client-Facing Support
  • Serve as LincolnIT's primary onsite representative.
  • Build strong working relationships with client staff and leadership.
  • Escalate complex issues to senior engineers while maintaining ownership through resolution.
  • Communicate technical information clearly to non-technical users.
Collaboration & Operations
  • Coordinate with LincolnIT Service Desk and Engineering teams on escalated issues.
  • Follow established ticketing, documentation, security, and change management procedures.
  • Participate in technology projects, office moves, device deployments, and infrastructure upgrades as required.
  • Ensure all support activity is properly documented within the PSA/ticketing platform.
Required Qualifications
  • 3+ years of Help Desk, Desktop Support, or Service Desk experience.
  • Strong knowledge of:
    • Microsoft Windows 10/11
    • Microsoft 365
    • Active Directory / Entra ID
    • Exchange Online
    • Basic networking (TCP/IP, DNS, DHCP, VPN)
  • Experience supporting printers, conferencing solutions, and end-user devices.
  • Excellent customer service and communication skills.
  • Ability to prioritize multiple requests and manage workload independently.
  • Experience working within a ticket-based support environment.
Preferred Qualifications
  • MSP experience strongly preferred.
  • CompTIA A+, Network+, or Microsoft certifications.
  • Familiarity with ConnectWise, NinjaOne, Datto RMM, or similar platforms.
  • Experience with Intune, Autopilot, and endpoint management solutions.
  • Understanding of cybersecurity best practices and endpoint security tools.
What We Offer
  • Competitive compensation
  • Medical, dental, and vision benefits
  • 401(k) with company participation
  • Paid time off and holidays
  • Career development and certification opportunities
  • Access to a highly skilled engineering and leadership team
  • Opportunity to support enterprise environments while working for a growing MSP

Apply