IT Operations Analyst
Albany, NY · On-site
Deploy and tune MDR/RMM tooling; maintain a strong, well-documented security posture * Administer ... Build and maintain a comprehensive library of SOPs, IT policies, and system guides written clearly ...
IT Operations Analyst
Albany, NY · On-site
Deploy and tune MDR/RMM tooling; maintain a strong, well-documented security posture * Administer ... Build and maintain a comprehensive library of SOPs, IT policies, and system guides written clearly ...
IT Support Engineer
Albany, NY · On-site
$25/hr
Our team thrives on collaboration, curiosity, and a whatever-it-takes mindset and our 68 NPS score ... Experience using remote monitoring and management (RMM) or endpoint management tools to automate ...
Quick apply
IT Support Engineer
Albany, NY · On-site
$25/hr
Our team thrives on collaboration, curiosity, and a whatever-it-takes mindset and our 68 NPS score ... Experience using remote monitoring and management (RMM) or endpoint management tools to automate ...
It Rmm Engineer information
See Schenectady, NY salary details
$36.3K - $46.7K
5% of jobs
$46.7K - $57.2K
10% of jobs
$64.9K is the 25th percentile. Wages below this are outliers.
$57.2K - $67.7K
14% of jobs
$67.7K - $78.1K
16% of jobs
The median wage is $82.5K / yr.
$78.1K - $88.6K
13% of jobs
$88.6K - $99.1K
14% of jobs
$103.2K is the 75th percentile. Wages above this are outliers.
$99.1K - $109.6K
10% of jobs
$109.6K - $120K
5% of jobs
$120K - $130.5K
7% of jobs
$130.5K - $141K
3% of jobs
$141K - $151.4K
3% of jobs
$36.3K
$90.1K
$151.4K
How much do it rmm engineer jobs pay per year?
As of May 28, 2026, the average yearly pay for it rmm engineer in Schenectady, NY is $90,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,300.00 and $109,300.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an IT RMM Engineer, and why are they important?
To thrive as an IT RMM Engineer, you need a solid understanding of network management, system administration, and troubleshooting, usually backed by a degree in IT or related certifications like CompTIA Network+ or Microsoft certifications. Familiarity with Remote Monitoring and Management (RMM) platforms such as ConnectWise, Kaseya, or SolarWinds, as well as ticketing and automation tools, is essential. Strong problem-solving ability, communication skills, and a proactive mindset are key soft skills for excelling in this role. These skills and qualities are critical for ensuring system reliability, minimizing downtime, and delivering efficient IT support to clients or internal teams.
How does an IT RMM Engineer typically collaborate with other IT staff and clients to resolve technical issues?
An IT RMM Engineer works closely with other IT professionals, such as help desk technicians, network administrators, and system engineers, to identify and resolve technical problems proactively. They often use remote monitoring and management (RMM) tools to detect issues before they impact clients and communicate findings to relevant team members for resolution. Direct interaction with clients is also common, as the RMM Engineer may need to explain technical issues in understandable terms and coordinate scheduled maintenance or updates. Effective collaboration and communication skills are essential for ensuring smooth service delivery and minimizing downtime for clients.
What is an IT RMM Engineer?
An IT RMM Engineer is a technology professional responsible for implementing, managing, and supporting Remote Monitoring and Management (RMM) systems. These systems allow IT teams to monitor client networks, servers, and endpoints remotely, automate maintenance tasks, and quickly respond to issues. RMM Engineers play a crucial role in maintaining system uptime, ensuring security compliance, and improving the efficiency of IT operations, especially for managed service providers (MSPs). Their expertise helps organizations proactively manage their IT infrastructure and reduce downtime.
What is the difference between It Rmm Engineer vs It Support Specialist?
| Aspect | It Rmm Engineer | It Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+, RMM platform certifications | CompTIA A+, Microsoft Certified, Help Desk certifications |
| Work Environment | Managed service providers, IT firms, remote monitoring setups | Corporate offices, help desks, on-site support |
| Job Focus | Remote monitoring, automation, network management | End-user support, troubleshooting, hardware/software issues |
The main difference between an It Rmm Engineer and an It Support Specialist lies in their focus and work environment. It Rmm Engineers primarily handle remote monitoring and management of IT systems, often working with automation tools and network oversight. In contrast, It Support Specialists focus on direct end-user support, troubleshooting hardware and software problems on-site or remotely. Both roles require similar certifications but serve different functions within IT support and management.
What job categories do people searching It Rmm Engineer jobs in Schenectady, NY look for? The top searched job categories for It Rmm Engineer jobs in Schenectady, NY are:
What cities near Schenectady, NY are hiring for It Rmm Engineer jobs? Cities near Schenectady, NY with the most It Rmm Engineer job openings:
Full-time
Posted 22 days ago
Job description
Soluna is on a mission to solve one of renewable energy's biggest challenges: wasted power. Our data centers convert excess solar, hydro, and wind energy into productive computational work, such as Bitcoin mining, artificial intelligence, and machine learning. By co-locating with renewable power sources, we bring demand directly to the source, helping power plants increase revenue while contributing more megawatts to the grid.
We are looking for an IT Operations Analyst to join our world-class team.
What You'll Do
Our ideal IT Operations Analyst will be the technical backbone of Soluna's internal systems - owning identity management, security tooling, and compliance across a fast-moving organization. You'll work closely with the IT Director and our Managed Service Provider (MSP), serving as the internal authority for high-level configurations, audit readiness, and the processes that keep our technology stack secure and scalable.
This is a high-autonomy role for someone who thinks in systems, sweats the details, and takes genuine ownership. You won't just resolve incidents - you'll find the gaps before they become problems.
You will:
What you need to get the job done:
Bonus points if you have:
Why join Soluna?
We are a diverse, driven team of entrepreneurs, energy experts, private equity leaders, storytellers and engineers. We are passionate about making the world greener and we have conviction about how we will bring change on a global scale.
We are equally as zealous about championing our teams, relentless about developing our people, and believe strongly that Soluna's goals and commitment to our mission are strengthened by our employee's voices.
We are looking for an IT Operations Analyst to join our world-class team.
What You'll Do
Our ideal IT Operations Analyst will be the technical backbone of Soluna's internal systems - owning identity management, security tooling, and compliance across a fast-moving organization. You'll work closely with the IT Director and our Managed Service Provider (MSP), serving as the internal authority for high-level configurations, audit readiness, and the processes that keep our technology stack secure and scalable.
This is a high-autonomy role for someone who thinks in systems, sweats the details, and takes genuine ownership. You won't just resolve incidents - you'll find the gaps before they become problems.
You will:
- Configure and maintain SAML/SSO integrations across our SaaS stack, serving as the lead for all identity and access management
- Manage Google Workspace security settings, including Admin Console investigations, domain-level controls, and the Security Investigation Tool
- Deploy and tune MDR/RMM tooling; maintain a strong, well-documented security posture
- Administer our enterprise password manager - user vaults, access policies, and company-wide password hygiene - and lead periodic Security Lunch & Learns
- Enforce MFA standards and manage access control policies across the organization
- Own the Joiner-Mover-Leaver (JML) process end-to-end, ensuring Rippling is the source of truth and all downstream systems reflect it accurately
- Conduct quarterly User Access Reviews (UARs) to maintain SOX compliance and ensure off-boarding meets required timelines
- Build and maintain a comprehensive library of SOPs, IT policies, and system guides written clearly for both technical and non-technical audiences
- Review MSP ticket trends and SLA performance; when something recurs, you fix the process - not just the ticket
- Own hardware inventory auditing (PCs, laptops, peripherals) and ensure MSP records are accurate and up to date
- Lead monthly MSP service review meetings and serve as the internal escalation point for complex issues
- Handle advanced configurations in Microsoft 365, Slack, and Google Workspace that fall outside MSP scope
- Maintain the company intranet: content updates, guides, and internal resources
- Own the Joiner-Mover-Leaver (JML) process end-to-end, ensuring the HRIS system is the source of truth and all downstream systems reflect it accurately
What you need to get the job done:
- Hands-on experience configuring SAML integrations - you know what an ACS URL, Entity ID, and X.509 certificate are without Googling them
- Strong working knowledge of Google Workspace Admin Console, including the Security Investigation Tool and Drive audit logs
- Solid Microsoft 365 administration experience
- Background working in a compliance-driven environment - SOX, ISO 27001, or similar
- Familiarity with MDR/EDR and RMM tools
- A process-ownership mindset - you build systems that don't require you to be the hero every time
- Clear, concise technical writing skills for both engineers and end users
- Comfortable operating independently in a lean team environment
Bonus points if you have:
- Experience with Google Workspace and Rippling IT automation workflows
- A track record of managing or holding accountable an MSP relationship
- User Access Reviews that have held up under external audit scrutiny
- Experience with Linux and Hypervisors
- Interest in Bitcoin, HPC, and renewable energy
Why join Soluna?
We are a diverse, driven team of entrepreneurs, energy experts, private equity leaders, storytellers and engineers. We are passionate about making the world greener and we have conviction about how we will bring change on a global scale.
We are equally as zealous about championing our teams, relentless about developing our people, and believe strongly that Soluna's goals and commitment to our mission are strengthened by our employee's voices.