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It Rmm Engineer Jobs in Valley Stream, NY (NOW HIRING)

NinjaOne

Technical Writer

New York, NY · On-site +1

You will collaborate closely with Product Managers, Software Engineers, QA Analysts, and other ... By automating IT and managing all endpoints, organizations give employees a great technology ...

Atera Networks Ltd

Project Manager

Manhattan, NY · On-site

$145 - $180/hr

At its core is IT Autopilot, functioning as a personal IT professional for every employee, and AI ... The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential ...

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All JobsIt Rmm Engineer JobsIt Rmm Engineer Jobs in Valley Stream, NY

It Rmm Engineer information

See Valley Stream, NY salary details

$39.2K

$97.5K

$163.7K

How much do it rmm engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for it rmm engineer in Valley Stream, NY is $97,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,700.00 and $118,200.00 per year, depending on experience, location, and employer.

What is an IT Rmm engineer?

An IT RMM Engineer is a technology professional responsible for implementing, managing, and supporting Remote Monitoring and Management (RMM) systems. These systems allow IT teams to monitor client networks, servers, and endpoints remotely, automate maintenance tasks, and quickly respond to issues. RMM Engineers play a crucial role in maintaining system uptime, ensuring security compliance, and improving the efficiency of IT operations, especially for managed service providers (MSPs). Their expertise helps organizations proactively manage their IT infrastructure and reduce downtime.

What skills and qualifications are needed to thrive as an IT Rmm engineer?

To thrive as an IT RMM Engineer, you need a solid understanding of network management, system administration, and troubleshooting, usually backed by a degree in IT or related certifications like CompTIA Network+ or Microsoft certifications. Familiarity with Remote Monitoring and Management (RMM) platforms such as ConnectWise, Kaseya, or SolarWinds, as well as ticketing and automation tools, is essential. Strong problem-solving ability, communication skills, and a proactive mindset are key soft skills for excelling in this role. These skills and qualities are critical for ensuring system reliability, minimizing downtime, and delivering efficient IT support to clients or internal teams.

How does an IT Rmm engineer typically collaborate with other IT staff and clients to resolve technical issues?

An IT RMM Engineer works closely with other IT professionals, such as help desk technicians, network administrators, and system engineers, to identify and resolve technical problems proactively. They often use remote monitoring and management (RMM) tools to detect issues before they impact clients and communicate findings to relevant team members for resolution. Direct interaction with clients is also common, as the RMM Engineer may need to explain technical issues in understandable terms and coordinate scheduled maintenance or updates. Effective collaboration and communication skills are essential for ensuring smooth service delivery and minimizing downtime for clients.

What is the difference between It Rmm Engineer vs It Support Specialist?

AspectIt Rmm EngineerIt Support Specialist
CertificationsCompTIA A+, Network+, RMM platform certificationsCompTIA A+, Microsoft Certified, Help Desk certifications
Work EnvironmentManaged service providers, IT firms, remote monitoring setupsCorporate offices, help desks, on-site support
Job FocusRemote monitoring, automation, network managementEnd-user support, troubleshooting, hardware/software issues

The main difference between an It Rmm Engineer and an It Support Specialist lies in their focus and work environment. It Rmm Engineers primarily handle remote monitoring and management of IT systems, often working with automation tools and network oversight. In contrast, It Support Specialists focus on direct end-user support, troubleshooting hardware and software problems on-site or remotely. Both roles require similar certifications but serve different functions within IT support and management.

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Cities near Valley Stream, NY with the most It Rmm Engineer job openings:

It Rmm Engineer jobs near you

PTG Account Manager

the Proactive Technology Group

Greenvale, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

About PTG

Proactive Technology Group is an $8M+ managed IT services company serving mid-market businesses across the New York metro area. We are not a lifestyle MSP coasting on break-fix revenue. We are building something: a growth-stage IT services platform with active expansion into cybersecurity compliance, AI consulting, and strategic acquisitions. Our team of 35 operates with an ownership mentality, powered by EOS and a culture that rewards initiative over tenure.

If you want a role where you manage a spreadsheet and forward tickets, this is not it. If you want to own a book of business, shape client strategy, and grow alongside a company that is scaling aggressively, keep reading.

The Role

You will own the full client relationship lifecycle across a portfolio of 15 to 25 managed services accounts. Your job is retention, expansion, and strategic alignment. You are the person our clients call when they need to think through their technology future, not just when something breaks.

This is a revenue-generating, client-facing role with real authority. You will run Quarterly Business Reviews, build technology roadmaps, identify expansion opportunities, and serve as the connective tissue between our clients and our technical delivery teams.

What You Will Do

Own Client Relationships - Manage a defined book of business. Maintain a consistent QBR cadence. Know your clients' businesses well enough to anticipate needs before they surface. Drive net revenue retention above 105%.

Build Strategic Roadmaps - Work directly with clients to align their IT investments with business objectives. Translate technical capabilities into business outcomes. Position PTG as a long-term strategic partner, not a vendor.

Drive Growth - Identify and close expansion opportunities within existing accounts. Bring proposals that solve real problems, not generic upsells. You will be measured on account growth, not just account maintenance.

Onboard New Clients - Partner with sales and engineering to ensure every new client has a seamless transition into our managed services environment. Set expectations, build trust, and establish the rhythm of the relationship from day one.

Manage Proposals - Create and deliver customized proposals for new and existing clients. Own the follow-up. Move deals through the pipeline with urgency and precision.

Bridge Clients and Delivery - Act as the liaison between your clients and our helpdesk, project, and engineering teams. Ensure issues are resolved fast. Feed client intelligence back to operations to improve service delivery across the board.

Requirements

What We Are Looking For

Required:

  • 3+ years in account management 
  • Demonstrated track record of client retention and account growth
  • Comfort leading QBRs and presenting technology strategies to non-technical executives
  • Working knowledge of the Microsoft 365 ecosystem
  • Strong written and verbal communication skills

Preferred:

  • 3+ years in account management within an MSP, IT services, or technology environment
  • Experience managing $1M+ in recurring revenue across a client portfolio
  • Understanding of cybersecurity compliance frameworks (CMMC, NIST, SOC 2)
  • Background in mid-market B2B environments
  • Familiarity with PSA/RMM platforms (Halo PSA, ConnectWise, Datto, or similar)
  • CRM proficiency (HubSpot, Salesforce, or equivalent)
  • Bachelor's degree in business, technology, or related field

Benefits

  • Why PTG
  • Growth, not stagnation. We are actively acquiring, launching new service lines, and expanding our footprint. Your career trajectory here has no artificial ceiling.
  • Operator culture. We run on EOS. Roles are clear. Accountability is real. You will not spend your time navigating politics or waiting for approvals.
  • Supportive team. 35 people who show up, do the work, and have each other's backs. Leadership is accessible. Wins are recognized. Development is funded.
  • Comp that reflects contribution. Base salary, monthly commission tied to performance, and a benefits package that covers the fundamentals and then some.
  • Benefits
    • 401(k) with company match
    • Health, dental, and vision insurance
    • Life insurance
    • Paid time off
    • Parental leave
    • Professional development and certification funding
    • Referral program