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It Rmm Engineer Jobs in Miami, FL (NOW HIRING)

L7 Solutions

IT Support Technician

Fort Lauderdale, FL · On-site

$42.50K - $55K/yr

L7 Solutions, a leading IT and cybersecurity provider, is seeking a skilled IT Support Technician ... As a Support Technician, you will report to the IT Support Escalation Engineer and work as part of ...

L7 Solutions

IT Support Technician

Fort Lauderdale, FL · On-site

$42.50K - $55K/yr

L7 Solutions, a leading IT and cybersecurity provider, is seeking a skilled IT Support Technician ... As a Support Technician, you will report to the IT Support Escalation Engineer and work as part of ...

L7 Solutions

IT Support Technician

Fort Lauderdale, FL · On-site

$42.50K - $55K/yr

L7 Solutions, a leading IT and cybersecurity provider, is seeking a skilled IT Support Technician ... As a Support Technician, you will report to the IT Support Escalation Engineer and work as part of ...

RYC Business IT

In-House L2 Technician

Miami, FL · On-site

... Engineer, or similar. * Experience with RMM platforms such as NinjaRMM, Datto RMM, or ConnectWise ... Experience with IT documentation tools such as IT Glue, Hudu, or similar. * Background in an MSP ...

RYC Business IT

In-House L2 Technician

Palmetto Bay, FL · On-site

... Engineer, or similar. * Experience with RMM platforms such as NinjaRMM, Datto RMM, or ConnectWise ... Experience with IT documentation tools such as IT Glue, Hudu, or similar. * Background in an MSP ...

RYC Business IT

In-House L2 Technician

Miami, FL · On-site

... Engineer, or similar. * Experience with RMM platforms such as NinjaRMM, Datto RMM, or ConnectWise ... Experience with IT documentation tools such as IT Glue, Hudu, or similar. * Background in an MSP ...

RYC Business IT

In-House L2 Technician

Miami, FL · On-site

... Engineer, or similar. * Experience with RMM platforms such as NinjaRMM, Datto RMM, or ConnectWise ... Experience with IT documentation tools such as IT Glue, Hudu, or similar. * Background in an MSP ...

RYC Business IT

In-House L2 Technician

Miami, FL · On-site

... Engineer, or similar. * Experience with RMM platforms such as NinjaRMM, Datto RMM, or ConnectWise ... Experience with IT documentation tools such as IT Glue, Hudu, or similar. * Background in an MSP ...

Addigy, Inc.

Account Executive, New Business

Miami, FL · Remote

$125K - $150K/yr

... and IT teams who need real-time control, true multi-tenancy, and the flexibility to manage Apple ... MDM, UEM, RMM, endpoint management, or security SaaS or * SaaS solutions into MSPs, VARs, or ...

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It Rmm Engineer information

See Miami, FL salary details

$35.8K

$89K

$149.4K

How much do it rmm engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for it rmm engineer in Miami, FL is $88,964.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $107,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT RMM Engineer, and why are they important?

To thrive as an IT RMM Engineer, you need a solid understanding of network management, system administration, and troubleshooting, usually backed by a degree in IT or related certifications like CompTIA Network+ or Microsoft certifications. Familiarity with Remote Monitoring and Management (RMM) platforms such as ConnectWise, Kaseya, or SolarWinds, as well as ticketing and automation tools, is essential. Strong problem-solving ability, communication skills, and a proactive mindset are key soft skills for excelling in this role. These skills and qualities are critical for ensuring system reliability, minimizing downtime, and delivering efficient IT support to clients or internal teams.

How does an IT RMM Engineer typically collaborate with other IT staff and clients to resolve technical issues?

An IT RMM Engineer works closely with other IT professionals, such as help desk technicians, network administrators, and system engineers, to identify and resolve technical problems proactively. They often use remote monitoring and management (RMM) tools to detect issues before they impact clients and communicate findings to relevant team members for resolution. Direct interaction with clients is also common, as the RMM Engineer may need to explain technical issues in understandable terms and coordinate scheduled maintenance or updates. Effective collaboration and communication skills are essential for ensuring smooth service delivery and minimizing downtime for clients.

What is an IT RMM Engineer?

An IT RMM Engineer is a technology professional responsible for implementing, managing, and supporting Remote Monitoring and Management (RMM) systems. These systems allow IT teams to monitor client networks, servers, and endpoints remotely, automate maintenance tasks, and quickly respond to issues. RMM Engineers play a crucial role in maintaining system uptime, ensuring security compliance, and improving the efficiency of IT operations, especially for managed service providers (MSPs). Their expertise helps organizations proactively manage their IT infrastructure and reduce downtime.

What is the difference between It Rmm Engineer vs It Support Specialist?

AspectIt Rmm EngineerIt Support Specialist
CertificationsCompTIA A+, Network+, RMM platform certificationsCompTIA A+, Microsoft Certified, Help Desk certifications
Work EnvironmentManaged service providers, IT firms, remote monitoring setupsCorporate offices, help desks, on-site support
Job FocusRemote monitoring, automation, network managementEnd-user support, troubleshooting, hardware/software issues

The main difference between an It Rmm Engineer and an It Support Specialist lies in their focus and work environment. It Rmm Engineers primarily handle remote monitoring and management of IT systems, often working with automation tools and network oversight. In contrast, It Support Specialists focus on direct end-user support, troubleshooting hardware and software problems on-site or remotely. Both roles require similar certifications but serve different functions within IT support and management.

What are popular job titles related to It Rmm Engineer jobs in Miami, FL? For It Rmm Engineer jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching It Rmm Engineer jobs in Miami, FL look for? The top searched job categories for It Rmm Engineer jobs in Miami, FL are:
What cities near Miami, FL are hiring for It Rmm Engineer jobs? Cities near Miami, FL with the most It Rmm Engineer job openings:
It Rmm Engineer jobs near you
(Miami) Senior Customer Success Manager I, RMM

(Miami) Senior Customer Success Manager I, RMM

Toast

Miami, FL

Other

Posted 13 days ago

Job description

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A Day in The Life

As a Senior Customer Success Manager, Toast's way of saying an "Account Manager",  you serve as the customer's main point of contact, trusted advisor, and drive  a wide variety of customer driven initiatives.  You are a strong relationship builder, understand a customer's goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. To thrive as a Customer Success Manager at Toast, you are flexible, a customer champion, and excel in ambiguous environments! The Regional Mid-Market (RMM)  segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 16-50 locations. As a Customer Success Manager, you wear many different hats at once and support one overarching goal to keep customers happy and grow their annual recurring revenue (ARR).

What you'll do (Responsibilities)

  • Build multiple layers of relationships with the customer, including Toast execs, as needed, and maintain daily database entries through Salesforce
  • Retain SaaS revenue through consultative engagement and product recommendation by  understanding needs of each customer 
  • Drive activation and adoption across Toast product suite by analyzing  product module usage and leverage internal tools/customer marketing strategies
  • Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience 
  • Partner with internal leadership teams to own customer escalations to resolution, provide regular Voice of Customer feedback, and  facilitate customer references/referrals
  • Build cross-functional partnerships and collaborate closely to engage customers when necessary

What you'll need to thrive (Requirements)

  • 6+ years account management experience 
  • Mid-Market or Enterprise customer management experience 
  • Strong leadership, teamwork, and cross-departmental collaboration skills
  • Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives.
  • Success operating independently and navigating competing priorities in a constantly changing environment
  • General technical proficiency using software
  • Proven track record of success in meeting and exceeding goals
  • Excellent communication, organizational, and influencing skills 

What will help you stand out (Nonessential Skills/Nice to Haves)

  • Experience providing technology or SaaS solutions to a client base 
  • Restaurant experience 
  • Experience managing customers in Mid-Market, Top SMB, or Enterprise segments
  • Experience with Salesforce CRM, MS Office, G-Suite, and Slack

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.

Our Total Rewards Philosophy 

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

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