Remote It Support Engineer Jobs in Massachusetts

Job Title: IT Intern

Reports to: IT and Security Manager

Location: Remote

Employment Status: Full-time, Non-exempt, 22-week internship

Position Summary

American Institute for Economic Research educates Americans on the value of personal freedom, free enterprise, property rights, limited government, and sound money. AIER's ongoing scientific research demonstrates the importance of these principles in advancing peace, prosperity and human progress.

The IT Intern will support the Information Technology team by assisting with documentation, infrastructure tracking, software and asset management, and internal IT projects. This role provides hands-on experience in IT operations, systems management, and organizational technology practices while offering exposure to a wide range of IT functions and initiatives.

The ideal candidate is detail-oriented, organized, eager to learn, and interested in developing practical experience in information technology and systems administration.

Essential Duties and Responsibilities

Duration: This is a 22-week internship

Documentation & Process Management

• Document IT processes, procedures, configurations, and workflows for future reference and operational consistency.
• Maintain accurate records of hardware, software, and network infrastructure.
• Assist in creating and updating internal IT documentation and manuals.

Collaboration & Team Support

• Work closely with the IT team to support ongoing technology projects and initiatives.
• Participate in meetings, planning sessions, and project updates.
• Provide administrative and technical support for IT operations as needed.

Research & Technology Awareness

• Research emerging IT trends, tools, and technologies.
• Recommend improvements or efficiencies based on industry best practices.
• Assist in evaluating software, hardware, and IT management solutions.

IT Projects & Areas of Focus:

The IT Intern may assist with the following projects and initiatives:

Infrastructure & Inventory

• Document inventory and IT infrastructure
• Maintain asset tracking records
• Assist with equipment organization and lifecycle management

Software & License Management

• Track software installations and licensing compliance
• Assist with software audits and renewal documentation
• Help organize software inventory records

Network & Executive Diagrams

• Create and update network diagrams
• Develop executive-level technology overview diagrams
• Assist with infrastructure mapping and visualization

Policies & Procedures

• Support development and maintenance of internal IT policies and procedures
• Review documentation for accuracy and completeness

Internal IT Audits:

Assist with internal audits related to:

• Toner and printer management
• Hardware and IT assets
• Software usage and licensing
• User roles and permissions
• Security groups and access management

Qualifications and Skills

• Currently pursuing a degree or certification in Information Technology, Computer Science, Cybersecurity, or a related field
• Basic understanding of computer hardware, software, and networking concepts
• Strong organizational and documentation skills
• Ability to work independently and collaboratively in a team environment
• Proficiency with Microsoft Office or Google Workspace applications
• Strong attention to detail and problem-solving skills
• Familiarity with IT inventory systems or ticketing platforms
• Basic knowledge of network infrastructure and diagrams
• Interest in cybersecurity, systems administration, or IT operations
• Experience with Microsoft Windows environments and common business software
• IT documentation and process management
• Infrastructure and asset tracking
• Software and license administration
• IT auditing and compliance support
• Network mapping and systems organization
• Professional communication and teamwork

Pay Range

Minimum wage

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This remote IT Intern position is primarily sedentary and requires extended periods of sitting while working at a computer. Duties include frequent typing, mouse use, and screen viewing. The role is fully remote and requires a quiet, dedicated workspace with a reliable high-speed internet connection and a suitable computer. Employees must maintain a safe, ergonomic setup and participate in virtual meetings as needed.