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Remote It Support Engineer Jobs in Massachusetts

Revel Staffing

IT Support Supervisor

Boston, MA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Posted today

Earnix

IT Helpdesk Specialist

Boston, MA · On-site +1

... person and remote support Handle new hire onboarding, laptop allocation, setup, and getting ... IT team Own the office meeting rooms, ensuring A/V and conferencing systems (Teams) are always ...

envelio

IT Operations & Security Manager

Boston, MA · On-site +1

$110K - $135K/yr

... supporting enterprise sales opportunities, and partnering with the Sales and Solutions Engineering ... Remote-friendly culture that empowers you to do your best work from anywhere. Flexible time off ...

Coralogix

IT Technician

Boston, MA · On-site +1

$95K - $130K/yr

Work closely with Security, HR, and Engineering teams. Requirements * 2+ years of IT Support experience. * Strong macOS administration skills. * Advanced experience with Jamf Pro. * Experience with ...

Allego

Junior Support Engineer

Waltham, MA · On-site +1

$55K - $65K/yr

... information gathering and triaging. Support Engineer will provide second tier, technical support ... and technology stack. You will also work closely with Product Managers, Developers, Dev Ops and ...

Devoted Health

Support Engineer

Waltham, MA · On-site +1

$55K - $64K/yr

Help streamline IT operations and solutions and maintain knowledge base articles. * Cross ... Prior experience in a helpdesk setting supporting both in-person and remote employees across ...

DeepHealth

Technical Support Engineer-RIS- US

Boston, MA · On-site +1

$75 - $100/hr

Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve ... Working Environment Remote Physical Demands This position often requires sitting, standing, walking ...

Envelio

IT Operations & Security Manager

Boston, MA · On-site +1

$110K - $135K/yr

... supporting enterprise sales opportunities, and partnering with the Sales and Solutions Engineering ... Remote-friendly culture that empowers you to do your best work from anywhere. ⌚️ Flexible time ...

thg

Senior Information Security Engineer (REMOTE)

Worcester, MA · On-site +1

$106K - $144K/yr

This role ensures that these critical security technologies remain highly available, strategically ... Ensure SIEM availability, performance, and scalability to support enterprise security monitoring ...

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Remote It Support Engineer information

See Massachusetts salary details

$18

$43

$74

How much do remote it support engineer jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote it support engineer in Massachusetts is $43.54, according to ZipRecruiter salary data. Most workers in this role earn between $32.31 and $50.91 per hour, depending on experience, location, and employer.

What is a remote IT support engineer?

A Remote IT Support Engineer is a technology professional who provides technical assistance and troubleshooting services to clients or employees from a remote location. They help resolve hardware, software, and network issues by communicating through phone, email, or remote desktop tools. This role often includes tasks such as installing software updates, diagnosing connectivity problems, and guiding users through technical processes. Remote IT Support Engineers play a crucial role in maintaining the smooth operation of an organization's IT infrastructure without being physically present.

What are the key skills and qualifications needed to thrive as a remote IT support engineer?

To thrive as a Remote IT Support Engineer, you need a solid understanding of computer systems, networks, troubleshooting methodologies, and typically a degree in IT or related certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA). Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is essential for resolving issues efficiently. Strong communication, problem-solving abilities, and patience are important soft skills to effectively assist users and manage technical challenges remotely. These skills and qualities are crucial for delivering prompt, reliable, and user-friendly technical support in a distributed work environment.

How does a remote IT support engineer typically collaborate with on-site teams to resolve technical issues?

As a Remote IT Support Engineer, you'll frequently coordinate with on-site teams through communication tools like email, chat, and video calls to troubleshoot and resolve technical issues. You may guide staff step-by-step to perform physical checks or hardware resets that you cannot do remotely. Effective documentation and clear communication are essential, as you often rely on local team members to provide essential context or perform hands-on actions. Building strong working relationships and maintaining proactive communication with on-site colleagues helps ensure quick and accurate resolutions.

What is the difference between Remote It Support Engineer vs Remote Network Support Specialist?

AspectRemote It Support EngineerRemote Network Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentHelpdesk, technical support, troubleshooting end-user devicesNetwork infrastructure, routers, switches, network security
Industry UsageIT service providers, corporate IT departments, tech supportTelecommunications, enterprise networks, data centers

The Remote It Support Engineer primarily handles end-user device issues and software troubleshooting, while the Remote Network Support Specialist focuses on maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work remotely within IT or telecom industries. The main difference lies in their technical focus: end-user support versus network infrastructure management.

What are the most commonly searched types of It Support Engineer jobs in Massachusetts?

The most popular types of It Support Engineer jobs in Massachusetts are:

Remote It Support Engineer jobs near you
Infographic showing various Remote It Support Engineer job openings in Massachusetts as of August 2026, with employment types broken down into 81% Full Time, 13% Part Time, 3% Temporary, and 3% Nights. Highlights an 100% Remote job distribution, with an average salary of $90,570 per year, or $43.5 per hour.

IT Support Supervisor

Revel Staffing

Boston, MA • Remote

$80K - $115K/hr

Full-time

Posted 15 hours ago

Posted today

Job description

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on leader with strong healthcare IT knowledge, training experience, and the ability to support system stability, data accuracy, and compliance in a fast-paced environment.

The IT Support Supervisor will oversee specialists responsible for developing, configuring, and delivering application and end-user training while ensuring employees receive a consistent, professional, and high-quality support experience.

Key Responsibilities
  • Lead, coach, and support a remote team of IT training and application support specialists
  • Oversee the design, development, and delivery of IT and healthcare application training programs
  • Support system stability, application readiness, data integrity, and compliance requirements
  • Partner with internal leaders and cross-functional teams to align training and support efforts with organizational needs
  • Maintain and improve documentation, workflows, training materials, and support procedures
  • Monitor team performance, manage schedules and assignments, and prioritize workloads
  • Promote a service-first culture focused on accountability, collaboration, and continuous improvement
  • Ensure support activities align with healthcare regulations, privacy standards, and organizational policies
Required Qualifications
  • High school diploma or equivalent plus at least 2 years of IT operations experience
  • Active HIPAA compliance credential/training
  • Strong working knowledge of IT workflows, healthcare applications, data integrity, and training best practices
  • Experience leading teams, managing priorities, and supporting remote employees
  • Strong communication, organization, documentation, and problem-solving skills
  • Ability to work collaboratively with clinical, operational, and technical teams