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Remote It Support Engineer Jobs (NOW HIRING)

LiveKit

IT Support Engineer

$125K - $150K/yr

About This Role We are hiring an IT Support Engineer to own frontline IT support and endpoint ... fast-moving, remote-first environment * Hands-on experience administering Okta (or a similar ...

Xantrion

IT Support Engineer (Remote - Boston)

MA · On-site +1

$60K - $65K/yr

Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning team that takes a people-first approach and receive outstanding benefits that support your family, we ...

New

Xantrion

IT Support Engineer (Remote - Chicago)

Chicago, IL · Remote

$60K - $65K/yr

Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning team that takes a people-first approach and receive outstanding benefits that support your family, we ...

New

Xantrion

IT Support Engineer (Remote - Chicago)

Chicago, IL · On-site +1

$60K - $65K/yr

Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning team that takes a people-first approach and receive outstanding benefits that support your family, we ...

New

Xantrion

IT Support Engineer (Remote - Dallas)

Dallas, TX · Remote

$60K - $65K/yr

Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning team that takes a people-first approach and receive outstanding benefits that support your family, we ...

New

Xantrion

IT Support Engineer (Remote - Dallas)

Dallas, TX · On-site +1

$60K - $65K/yr

Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning team that takes a people-first approach and receive outstanding benefits that support your family, we ...

New

Carports Anywhere

IT Specialist

Flexible schedule Job Title : Remote IT Support Specialist Position Type : Part-Time, Remote (Prefer Candidates that live in Florida) About the Role Carports Anywhere located in Starke, FL is seeking ...

Red Cup IT Inc

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the ...

RELQ TECHNOLOGIES LLC

IT Support Administrator Mode of Job: 5 Day Onsite Location: Draper UTAH Country: United States ... remote staff on hardware, software, and networking issues ● Assist in the upkeep of office ...

Speyside IT Consulting Corporation

Be Seen First

Level 2 IT Support Engineer

Las Vegas, NV · Remote

$27 - $32/hr

Job Overview As a Level 2 IT Support Engineer at our Managed Service Provider (MSP), you will ... Troubleshoot VPN connectivity, firewall issues, DNS, DHCP, wireless networking, and remote access ...

New

Twenty5

IT Support Engineer | USA Only

Phoenix, AZ · Remote

$60K - $80K/yr

This is a remote position. IT Support Engineer | USA Location: USA Type: (Remote / Hybrid) Experience: 2-5 Years Employment: Full-Time Company Description Twenty5 is an innovative software company ...

Sentinel

AV / IT Support Engineer

Deerfield, IL · On-site +1

$40 - $45/hr

... Visual and IT Support Engineer to join our IT Infrastructure team. This role is critical in ... Experience supporting hybrid work environments and remote collaboration technologies . We focus on ...

Sentinel

AV / IT Support Engineer

Deerfield, IL · On-site +1

$40 - $45/hr

We are looking for a proactive and technically skilled Audio Visual and IT Support Engineer to join ... Experience supporting hybrid work environments and remote collaboration technologies . We focus on ...

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Remote It Support Engineer information

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$16

$39

$68

How much do remote it support engineer jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote it support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

How does a Remote IT Support Engineer typically collaborate with on-site teams to resolve technical issues?

As a Remote IT Support Engineer, you'll frequently coordinate with on-site teams through communication tools like email, chat, and video calls to troubleshoot and resolve technical issues. You may guide staff step-by-step to perform physical checks or hardware resets that you cannot do remotely. Effective documentation and clear communication are essential, as you often rely on local team members to provide essential context or perform hands-on actions. Building strong working relationships and maintaining proactive communication with on-site colleagues helps ensure quick and accurate resolutions.

What is the difference between Remote It Support Engineer vs Remote Network Support Specialist?

AspectRemote It Support EngineerRemote Network Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentHelpdesk, technical support, troubleshooting end-user devicesNetwork infrastructure, routers, switches, network security
Industry UsageIT service providers, corporate IT departments, tech supportTelecommunications, enterprise networks, data centers

The Remote It Support Engineer primarily handles end-user device issues and software troubleshooting, while the Remote Network Support Specialist focuses on maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work remotely within IT or telecom industries. The main difference lies in their technical focus: end-user support versus network infrastructure management.

What are the key skills and qualifications needed to thrive as a Remote IT Support Engineer, and why are they important?

To thrive as a Remote IT Support Engineer, you need a solid understanding of computer systems, networks, troubleshooting methodologies, and typically a degree in IT or related certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA). Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is essential for resolving issues efficiently. Strong communication, problem-solving abilities, and patience are important soft skills to effectively assist users and manage technical challenges remotely. These skills and qualities are crucial for delivering prompt, reliable, and user-friendly technical support in a distributed work environment.

What is a Remote IT Support Engineer?

A Remote IT Support Engineer is a technology professional who provides technical assistance and troubleshooting services to clients or employees from a remote location. They help resolve hardware, software, and network issues by communicating through phone, email, or remote desktop tools. This role often includes tasks such as installing software updates, diagnosing connectivity problems, and guiding users through technical processes. Remote IT Support Engineers play a crucial role in maintaining the smooth operation of an organization's IT infrastructure without being physically present.
More about Remote It Support Engineer jobs
What cities are hiring for Remote It Support Engineer jobs? Cities with the most Remote It Support Engineer job openings:
What are the most commonly searched types of It Support Engineer jobs? The most popular types of It Support Engineer jobs are:
What states have the most Remote It Support Engineer jobs? States with the most job openings for Remote It Support Engineer jobs include:
Remote It Support Engineer jobs near you
Infographic showing various Remote It Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 94% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

IT Support Engineer

LiveKit

Remote

$125K - $150K/yr

Full-time

Medical, Dental, Vision

Re-posted 12 days ago

Job description

About LiveKit
LiveKit is the default infrastructure layer for real-time AI - the platform that gives AI the ability to see, hear, and speak. From powering voice for millions of ChatGPT users to enabling drone teleoperation at Skydio and serving as the backbone for roughly 25% of 911 emergency calls in the U.S., LiveKit handles the real-time media layer that production AI applications depend on.
Over 300,000 developers and 5,000+ companies - from leading AI labs to Fortune 500 enterprises - run production workloads on LiveKit. We've raised $181M from investors including Index Ventures, Altimeter Capital, and Salesforce Ventures, and we're growing fast.
About This Role
We are hiring an IT Support Engineer to own frontline IT support and endpoint operations at LiveKit, with a focus on building reliable, low-friction systems that help a distributed team move fast. This role sits at the intersection of support, identity, device management, and internal enablement.
You'll be working primarily in an Okta, Workspace ONE, Slack, and Google Workspace stack. You'll partner closely with Security and Engineering to ensure our internal environment is secure by default, well-documented, and easy to operate.
This is an individual contributor role with the ability to grow with the business as we scale our team, devices, and enterprise requirements.
You'll Thrive Here If You:
  • are obsessed with making the best product and experience for our customers and colleagues
  • are known as the go-to person for tackling tough, ambiguous problems and bringing order to chaos
  • work hard and can build and ship fast while caring deeply about polish, detail, and quality
  • are a fast learner who frequently picks up new tools, systems, and skills

What You'll Do
IT Support and Internal Enablement
  • Own day-to-day IT support for employees across time zones, including triage, troubleshooting, and resolution for hardware, software, access, and network issues
  • Provide high-quality onboarding and offboarding, ensuring new hires are productive quickly and departures are handled cleanly (device return, access removal, account deprovisioning)
  • Build and maintain internal documentation, runbooks, and self-serve workflows that reduce repeated requests and improve employee experience
  • Operate a reliable ticketing and prioritization system, with clear communication and strong follow-through

Identity, Access, and Endpoint Operations
  • Administer and improve identity and access workflows in Okta, including group strategy, app assignments, SSO configurations, and access request patterns
  • Manage endpoint fleet operations using Workspace ONE, including provisioning, configuration baselines, patching workflows, encryption posture, and inventory hygiene
  • Own laptop lifecycle management: procurement, standard builds, repairs, replacements, asset tracking, and secure disposal
  • Partner with Security to support access reviews, MFA enforcement, device posture policies, and incident response needs (while keeping IT operations pragmatic and low-friction)

SaaS Administration and Collaboration Tooling
  • Administer Google Workspace, including user lifecycle management, groups, shared drives, permissions, and baseline configuration standards
  • Administer Slack workspace operations, including access management, role-based administration, and configuration that supports both productivity and security needs
  • Improve SaaS sprawl and vendor hygiene by helping maintain an accurate inventory of internal tools, owners, and renewal timelines
  • Support rollout of new internal tools and changes with clear planning, documentation, and stakeholder coordination

Cross-Functional Partnership and Continuous Improvement
  • Partner with Security, Engineering, and Operations to translate requirements into practical IT controls and workflows
  • Identify operational gaps and lead projects to close them, such as better onboarding automation, improved device compliance reporting, or clearer ownership of internal systems
  • Provide visibility into IT health, recurring issues, and improvement opportunities through lightweight metrics and regular updates
Who You Are
  • 3+ years of experience in IT support, IT operations, or a closely related role, ideally in a fast-moving, remote-first environment
  • Hands-on experience administering Okta (or a similar identity provider) and implementing practical access management workflows
  • Hands-on experience with modern MDM tooling, ideally Workspace ONE (or equivalent), including provisioning and configuration enforcement
  • Strong working knowledge of Google Workspace administration and common endpoints (macOS strongly preferred)
  • Excellent written and verbal communication skills - you can explain technical steps clearly and keep stakeholders informed without overloading them
  • Strong ownership and judgment - you can prioritize, handle ambiguity, and build systems that reduce future work
Nice to Have
  • Experience supporting security and compliance needs (SOC 2, ISO 27001) through IT controls and evidence-friendly processes
  • Familiarity with device security posture concepts: EDR, disk encryption, patch compliance, and access hygiene
  • Scripting or automation experience (for example with Bash, Python, Google Apps Script, or Okta workflows) to reduce manual work
  • Experience supporting globally distributed teams, including logistics for hardware and device returns
Our Commitment to You
  • An opportunity to build something truly impactful to the world
  • Contribute to open source alongside world-class engineers
  • Competitive salary and equity package
  • Health, dental, and vision benefits
  • Flexible vacation policy

LiveKit is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law. If you require a reasonable accommodation during the application or interview process, please contact recruiting@livekit.io.

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