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Remote It Support Engineer Jobs in Pennsylvania (NOW HIRING)

SMB Team

IT Support Specialist

Philadelphia, PA · On-site +1

$50K - $60K/yr

SMB Team is seeking an IT Support Specialist to bring internal technology support, device lifecycle ... Install and administer remote monitoring/support software on all company devices. * 3. Provisioning ...

URBN

URBN Retail IT Support Analyst

Philadelphia, PA · On-site +1

Identify issue patterns and escalate trends to the appropriate engineering or resolution teams ... For additional information visit www.urbn.com/work-with-us/benefits EEO Statement URBN celebrates ...

URBN

URBN Retail IT Support Analyst

Philadelphia, PA · On-site +1

Identify issue patterns and escalate trends to the appropriate engineering or resolution teams ... For additional information visit www.urbn.com/work-with-us/benefits EEO Statement URBN celebrates ...

URBN

URBN Retail IT Support Analyst

Philadelphia, PA · On-site +1

Role Summary URBN is looking for a Retail Support Analyst's whose primary mission is to ensure ... Identify issue patterns and escalate trends to the appropriate engineering or resolution teams.

URBN

URBN Retail IT Support Analyst

Philadelphia, PA · On-site +1

Role Summary URBN is looking for a Retail Support Analyst's whose primary mission is to ensure ... Identify issue patterns and escalate trends to the appropriate engineering or resolution teams.

IT Solutions Consulting LLC

Systems Administrator

PA · On-site +1

The Engineer, Technical Alignment plays an integral part in supporting our Technology Alignment ... Provide proactive IT support to clients, ensuring all physical and digital networks are operating ...

SourceTek

Dev Ops Engineer

Pittsburgh, PA · On-site +1

$51.25 - $70.25/hr

Build the final product release package and support IT in customer deployments. Build and maintain ... Potential remote employees must have experience working as a remote team member. Success ...

The Pennsylvania State University

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional ... Support the evolution of a sustainable IT funding model by providing governance structures that ...

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All JobsIt Support Engineer JobsRemote It Support Engineer JobsRemote It Support Engineer Jobs in Pennsylvania

Remote It Support Engineer information

See Pennsylvania salary details

$16

$39

$68

How much do remote it support engineer jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote it support engineer in Pennsylvania is $39.97, according to ZipRecruiter salary data. Most workers in this role earn between $29.62 and $46.73 per hour, depending on experience, location, and employer.

What is a remote IT support engineer?

A Remote IT Support Engineer is a technology professional who provides technical assistance and troubleshooting services to clients or employees from a remote location. They help resolve hardware, software, and network issues by communicating through phone, email, or remote desktop tools. This role often includes tasks such as installing software updates, diagnosing connectivity problems, and guiding users through technical processes. Remote IT Support Engineers play a crucial role in maintaining the smooth operation of an organization's IT infrastructure without being physically present.

What are the key skills and qualifications needed to thrive as a remote IT support engineer?

To thrive as a Remote IT Support Engineer, you need a solid understanding of computer systems, networks, troubleshooting methodologies, and typically a degree in IT or related certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA). Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is essential for resolving issues efficiently. Strong communication, problem-solving abilities, and patience are important soft skills to effectively assist users and manage technical challenges remotely. These skills and qualities are crucial for delivering prompt, reliable, and user-friendly technical support in a distributed work environment.

How does a remote IT support engineer typically collaborate with on-site teams to resolve technical issues?

As a Remote IT Support Engineer, you'll frequently coordinate with on-site teams through communication tools like email, chat, and video calls to troubleshoot and resolve technical issues. You may guide staff step-by-step to perform physical checks or hardware resets that you cannot do remotely. Effective documentation and clear communication are essential, as you often rely on local team members to provide essential context or perform hands-on actions. Building strong working relationships and maintaining proactive communication with on-site colleagues helps ensure quick and accurate resolutions.

What is the difference between Remote It Support Engineer vs Remote Network Support Specialist?

AspectRemote It Support EngineerRemote Network Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentHelpdesk, technical support, troubleshooting end-user devicesNetwork infrastructure, routers, switches, network security
Industry UsageIT service providers, corporate IT departments, tech supportTelecommunications, enterprise networks, data centers

The Remote It Support Engineer primarily handles end-user device issues and software troubleshooting, while the Remote Network Support Specialist focuses on maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work remotely within IT or telecom industries. The main difference lies in their technical focus: end-user support versus network infrastructure management.

What cities in Pennsylvania are hiring for Remote It Support Engineer jobs?

Cities in Pennsylvania with the most Remote It Support Engineer job openings:

Remote It Support Engineer jobs near you
Infographic showing various Remote It Support Engineer job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $83,129 per year, or $40 per hour.

IT Support Specialist

SMB Team

Philadelphia, PA • On-site, Remote

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

IMPORTANT NOTICE: SMB Team will never solicit personal information, request equipment purchases, or send checks as part of our hiring process. All legitimate communication comes exclusively from @smbteam.com email addresses. If you receive outreach from any other domain (such as smbteam.us or similar), please disregard it and report it to support@smbteam.com.
SMB Team is seeking an IT Support Specialist to bring internal technology support, device lifecycle management, and provisioning/deprovisioning in house while adding light technical project and cost-optimization capacity to the team.
WHAT'S IN IT FOR YOU?
An opportunity to be a part of the #1 Fastest Growing Legal Marketing & Coaching Company in the U.S.
BENEFITS - We pay for 75% of your Medical, Dental, Vision insurance for YOU and YOUR FAMILY.
FLEXIBLE VACATION TIME - We encourage you to take time to recharge so you can be your best here at work.
EDUCATION - Team member education and learning budget on courses, events and books.
FUN - Company activities, outings, and retreats.
INVESTMENTS - 401(k) with a 3% Match.
WORK STYLE - WFH or come to the office. The choice is yours!
The salary for this role is $50,000 - $60,000 annually based on experience.
Key Responsibilities:
    • 1. Internal Team Technical Support
      • Serve as the first point of contact for all employee technology tickets (hardware, software, account access, etc...)
      • Troubleshoot and resolve routine issues independently & escalate complex issues where needed
      • Maintain a running internal knowledge base of common issues and fixes
      • 2. Device Lifecycle & New-Hire Onboarding
        • Order and track company devices and maintain an inventory log
        • Coordinate new-hire hardware delivery and run day-one onboarding sessions for software installation and access
        • Install and administer remote monitoring/support software on all company devices.
      • 3. Provisioning & Deprovisioning
        • Provision new employees according to their specific role
        • Fully and promptly deprovision departing employees' accounts, licenses, and device access
      • 4. Software & License Cost Optimization
        • Maintain audit cadence for license usage across the tech stack to flag unused seats, duplicate tools, or over provisioned licenses
        • Recommend consolidations and cost savings
      • 5. Technical Project & Admin Support
        • Assist the technology team with system upgrades, rollouts, and projects as needed
        • Maintain technology documentation and internal support resources
        • Research and suggest solutions for organizational technology needs

Requirements
    • Technical degree or certifications required
    • 0-2 years job experience in a technical role
    • Ability to quickly learn technical platforms; how they function and how end users must interact with them for best performance
    • Exceptional creative problem solving skills; ability to diagnose, research, and troubleshoot new challenges independently
    • Excellent communication skills (written & verbal) & ability to collaborate with team members with varying technical fluency
    • Experience with our tech stack strongly preferred
        1. Lastpass
        2. Hubspot
        3. Asana
        4. PandaDoc
        5. Zoom
        6. Slack
        7. Toggl
        8. Ninety
        9. Google Workspace
    • Experience prospecting new software

Benefits
SMB Team is a rapidly-growing marketing agency and coaching business for lawyers. After four years of 300% year-over-year growth, we have quickly become one of the top brands in the legal industry.
Bottom Line: We change lives. Want proof? Read our Google My Business reviews.
There are three parts to our business:
Educational Brand: We currently run the most prominent talk show in the legal industry. Every week, we get hundreds of lawyers on our webinars by interviewing top thought leaders (as seen on our YouTube). The goal is to become THE source of education for lawyers.
Marketing Services: We offer a full suite of marketing services to our clients, including PPC, SEO, Website Design, Video, and Social Media management. Our goal is to scale our services business to over $15M in revenue in 2023.
Coaching Services: We have a rapidly-growing, Philadelphia-based coaching program for lawyers. In our first year, we built our coaching business into a multi-seven-figure business. Our program has been identified as the most comprehensive coaching program for attorneys, and we plan to double the size of our clients in the next year.
The SMB Team is an Equal Opportunity Employer. The policy of The SMB Team is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.
The SMB Team is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans
SMB Team logo

About SMB Team

Sourced by ZipRecruiter

With our industry-leading digital marketing services, management and marketing coaching, and weekly LIVE Mastermind Show, we intend to be the most positive source of solutions for attorneys in the U.S. We pride ourselves on putting our clients first, being as transparent as possible, and obsessively becoming the growth catalyst for your law firm so that you can focus on doing more of what you love. Unlike most companies in this space, we give you 100% ownership and control over every campaign, account, and asset that we build for you. We won’t hold your accounts hostage, they’re yours to keep, forever.

Industry

Business management consulting

Company size

11 - 50 Employees

Headquarters location

Bala-Cynwyd, PA, US

Year founded

2018

Social media

Facebook

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