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Remote It Support Engineer Jobs in Lancaster, PA

Rentokil

IT Support Agent

Wyomissing, PA · On-site +1

Responds to requests for support by providing information to enable incident resolution and ... Is thoroughly familiar with the concepts and practices required to implement effective IT solutions ...

Rentokil

IT Infrastructure Engineer

Wyomissing, PA · Remote

The IT Infrastructure Engineer (Network Focus) uses fundamental engineering concepts, practices ... supporting branch office moves, standard network refreshes, and remote remediation projects ...

Tait

Senior Security Engineer

Lititz, PA · Remote

$106K - $145K/yr

Partner with IT infrastructure and operations teams to harden systems, reduce attack surface ... VPNs, remote access platforms, and high-risk vulnerabilities. * Support ransomware resilience ...

Fulton Bank

Senior Salesforce Solutions Developer

PA · Remote

$91K - $151K/yr

Overview This is a full-time career opportunity that can be remote. Must have the ability to travel ... Work closely with the IT Business Services Managers, Enterprise Architecture, Information Security ...

Fulton Bank

Senior Salesforce Solutions Developer

PA · Remote

$91K - $151K/yr

Overview This is a full-time career opportunity that can be remote. Must have the ability to travel ... Work closely with the IT Business Services Managers, Enterprise Architecture, Information Security ...

Fulton Bank

Senior Salesforce Solutions Developer

PA · On-site +1

$91K - $151K/yr

This is a full-time career opportunity that can be remote. Must have the ability to travel to our ... Work closely with the IT Business Services Managers, Enterprise Architecture, Information Security ...

Fulton Bank

Senior Salesforce Solutions Developer

PA · On-site +1

$91K - $151K/yr

Overview This is a full-time career opportunity that can be remote. Must have the ability to travel ... Work closely with the IT Business Services Managers, Enterprise Architecture, Information Security ...

WellSpan Health

Radiologist- Body

York, PA · On-site +1

$5.5K/mo

Remote reading is available to create a hybrid position to match your lifestyle * Access to an ... Group enjoys strong administrative, financial and IT support. System wide use of Epic EMR. Active ...

EN Engineering LLC

Substation Owner's Engineer

Marietta, PA · Remote

$93K - $118K/yr

*Remote with occasional travel to NY* The Substation Owner's Engineer (OE) serves as a senior ... Support cost-benefit analyses and evaluation of alternative engineering approaches. * Develop ...

Johnson Controls

Senior Modeling Engineer

York, PA · On-site +1

$102K - $141K/yr

What You Will Do Johnson Controls' Data Center Thermal Technology Solutions group is seeking a ... also be a remote opportunity for the right candidate! How You Will Do It * Develop numerical ...

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All JobsIt Support Engineer JobsRemote It Support Engineer JobsRemote It Support Engineer Jobs in Lancaster, PA

Remote It Support Engineer information

See Lancaster, PA salary details

$16

$38

$66

How much do remote it support engineer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote it support engineer in Lancaster, PA is $38.75, according to ZipRecruiter salary data. Most workers in this role earn between $28.75 and $45.34 per hour, depending on experience, location, and employer.

What is a remote IT support engineer?

A Remote IT Support Engineer is a technology professional who provides technical assistance and troubleshooting services to clients or employees from a remote location. They help resolve hardware, software, and network issues by communicating through phone, email, or remote desktop tools. This role often includes tasks such as installing software updates, diagnosing connectivity problems, and guiding users through technical processes. Remote IT Support Engineers play a crucial role in maintaining the smooth operation of an organization's IT infrastructure without being physically present.

What are the key skills and qualifications needed to thrive as a remote IT support engineer?

To thrive as a Remote IT Support Engineer, you need a solid understanding of computer systems, networks, troubleshooting methodologies, and typically a degree in IT or related certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA). Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is essential for resolving issues efficiently. Strong communication, problem-solving abilities, and patience are important soft skills to effectively assist users and manage technical challenges remotely. These skills and qualities are crucial for delivering prompt, reliable, and user-friendly technical support in a distributed work environment.

How does a remote IT support engineer typically collaborate with on-site teams to resolve technical issues?

As a Remote IT Support Engineer, you'll frequently coordinate with on-site teams through communication tools like email, chat, and video calls to troubleshoot and resolve technical issues. You may guide staff step-by-step to perform physical checks or hardware resets that you cannot do remotely. Effective documentation and clear communication are essential, as you often rely on local team members to provide essential context or perform hands-on actions. Building strong working relationships and maintaining proactive communication with on-site colleagues helps ensure quick and accurate resolutions.

What is the difference between Remote It Support Engineer vs Remote Network Support Specialist?

AspectRemote It Support EngineerRemote Network Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentHelpdesk, technical support, troubleshooting end-user devicesNetwork infrastructure, routers, switches, network security
Industry UsageIT service providers, corporate IT departments, tech supportTelecommunications, enterprise networks, data centers

The Remote It Support Engineer primarily handles end-user device issues and software troubleshooting, while the Remote Network Support Specialist focuses on maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work remotely within IT or telecom industries. The main difference lies in their technical focus: end-user support versus network infrastructure management.

Remote It Support Engineer jobs near you
Infographic showing various Remote It Support Engineer job openings in Lancaster, PA as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $80,595 per year, or $38.7 per hour.

IT Support Agent

Rentokil

Wyomissing, PA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Rentokil rating

7.0

Company rating: 7.0 out of 10

Based on 121 frontline employees who took The Breakroom Quiz

16th of 35 rated pest control companies

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Job Summary
This role provides essential frontline technical support to end users for all areas of the business. Provides level-one support to remove obstacles keeping business users from performing work normally. Performs basic troubleshooting and gathering information to resolve or escalate issues to the appropriate team as needed.
Principal Duties and Responsibilities
  • Receives and handles colleague requests for support or fulfillment through inbound interactions such as calls, chat, service tickets, etc following agreed procedures. Responds to requests for support by providing information to enable incident resolution and promptly allocates unresolved calls/tickets as appropriate. Maintains records and advises relevant persons of actions taken.
  • Under direct supervision manages daily support incidents in line with documented guidelines and procedures
  • Attends team operational meetings and training to remain current with system and process changes as they occur.
  • Utilizing system knowledge documentation and following agreed procedures, provides instruction and best practice to users on systems, products and services.
  • Organizes and presents sound information and advice on issues such as licensing of software, and legal obligations such as compliance with the Data Protection Act.
  • Ensures that all requests from users for assistance are handled promptly and effectively such that agreed service levels are met; is proactive to ensure that users receive appropriate personal advice and guidance, and make effective use of the facilities available to them.
  • Responsible for following all ITGC/security policies as they relate to accessing and providing access to systems and applications. The colleague will also provide knowledge to colleagues to ensure said access is used in a compliant and secure manner.

CANDIDATE SUMMARY
Required Experience
  • This is an entry level position; 0-3 years of experience required
  • Working in a Service Desk providing support to a complex customer base
  • Diagnosing and resolving complex IT-related support requests (hardware, software, and applications)

Required Leadership Traits and Characteristics
  • Has good interpersonal skills. Is well-organized and practical. Pays careful, close attention to detail. Has an understanding of installing many of the items of hardware and/or software to be found in own organization; has also acquired expertise in all areas of installation
  • Teamwork - Working cooperatively (rather than competitively) with others to achieve a common goal.
  • Is thoroughly familiar with the concepts and practices required to implement effective IT solutions, particularly those employed in their own organization.
  • Is competent in problem-solving within the context of controlling information and communications technology assets and changes to information systems.
  • Has a wide knowledge and understanding of Information Systems concepts and practice Controls IT assets in one or more significant areas, ensuring that administration of the acquisition, storage, distribution, movement, and disposal of assets is carried out.
  • Familiarity with relevant methodologies, tools, and techniques
  • Ability to quickly learn the objectives, structures, operations, and policies of a new business area
  • Ability to engage both IT and business partners to determine the explicit/implicit their requirements, documenting in business case or requirements summaries
  • Ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing
  • Intellectual curiosity and business acumen
  • Customer focus - Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.

Formal Education, Qualifications or Training
High School degree OR equivalent professional certification OR equivalent work experience
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
  • Multiple avenues to grow your career
  • Training and development programs available
  • Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness
  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
  • Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Savings and Retirement
  • 401(k) retirement plan with company-matching contributions

Work-Life Balance
  • Vacation days & sick days
  • Company-paid holidays & floating holidays
  • A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

What Rentokil employees say

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About Rentokil

Sourced by ZipRecruiter

Rentokil is the most recognised commercial pest control brand in the world, offering a greater global reach than any other. We provide innovative services and solutions in over 80 countries across 1,800 local branches, employing over 19,000 qualified pest control specialists Our mission is to protect people and enhance lives by providing pest control services that ensure public health and protect the environment through energy efficient and sustainable solutions. We offer a complete range of services for commercial and residential properties, including common pests such as rodents, flies, stored product insects, biting insects and birds to other kinds of wildlife. Driven by customer-centric innovation, our pest control solutions incorporate both preventative and responsive strategies to enhance protection for your business sector through a consistent, continuous pest management programme.

Industry

Environmental quality programs administration

Company size

10,000+ Employees

Headquarters location

Reading, PA, US

Social media

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