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Remote It Support Engineer Jobs in New York (NOW HIRING)

Company: ConnexPay Location: Remote - U.S.-Based | Atlanta, GA | Dallas, TX Job Type : Full-Time Reports To : VP of IT Operations About ConnexPay: Founded in 2017, ConnexPay is a payments technology

New

IT Support Specialist

Brooklyn, NY ยท Remote

$110K - $130K/yr

About Pivotal Health Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. Today, many providers face

Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in New York City. As an STS, you will play a crucial role in supporting the

Remote IT System Manager

Manhattan, NY ยท Remote

$100 - $150/hr

Turing is looking for candidates with strong experience in information systems management, project leadership, and enterprise technology strategy. Role overview: * In this role, you will contribute

Client IT Engineer

New York, NY ยท On-site +1

$70K - $85K/yr

About Us A Treeline business unit specializing in managed IT services for nonprofits, schools, and healthcare organizations is looking for a Client Engineer to work across the New York City metro.

Client IT Engineer

New York, NY ยท On-site +1

$70K - $85K/yr

About Us A Treeline business unit specializing in managed IT services for nonprofits, schools, and healthcare organizations is looking for a Client Engineer to work across the New York City metro.

IT Support - US

Manhattan, NY ยท On-site +1

$90K - $100K/yr

Description WHO WE ARE Come join the company at the center of how the world adopts AI securely. Cyera's mission is to give enterprises the confidence to embrace AI safely - deciding exactly what it

Job Title: IT Support Specialist Location-Type: NYC onsite Start Date Is: ASAP Duration: (contract, perm, etc) 3 Month contract (can extend/convert) Compensation Range: 44-55$/hr W2 Benefits:

Desktop Support Specialist

New York, NY ยท Remote

$25 - $30/hr

Job Title: Desktop Support Specialist Industry: Information Technology / Professional Services Location (City, State): Onsite 5x a week in New York, NY. 10016 Assignment Type: Long-Term Contract Pay:

Jr. Systems Engineer - Hybrid

Stamford, CT ยท On-site +1

$55K - $75K/yr

Position Name: Jr. Systems Engineer Reports to: Client Technology Manager Department: Support Location: New York City / Stamford / Greenwich - Hybrid Type: Full-Time Hourly, Non-Exempt About Atlas

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Remote It Support Engineer information

What is a remote IT support engineer?

A Remote IT Support Engineer is a technology professional who provides technical assistance and troubleshooting services to clients or employees from a remote location. They help resolve hardware, software, and network issues by communicating through phone, email, or remote desktop tools. This role often includes tasks such as installing software updates, diagnosing connectivity problems, and guiding users through technical processes. Remote IT Support Engineers play a crucial role in maintaining the smooth operation of an organization's IT infrastructure without being physically present.

What are the key skills and qualifications needed to thrive as a remote IT support engineer?

To thrive as a Remote IT Support Engineer, you need a solid understanding of computer systems, networks, troubleshooting methodologies, and typically a degree in IT or related certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA). Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is essential for resolving issues efficiently. Strong communication, problem-solving abilities, and patience are important soft skills to effectively assist users and manage technical challenges remotely. These skills and qualities are crucial for delivering prompt, reliable, and user-friendly technical support in a distributed work environment.

How does a remote IT support engineer typically collaborate with on-site teams to resolve technical issues?

As a Remote IT Support Engineer, you'll frequently coordinate with on-site teams through communication tools like email, chat, and video calls to troubleshoot and resolve technical issues. You may guide staff step-by-step to perform physical checks or hardware resets that you cannot do remotely. Effective documentation and clear communication are essential, as you often rely on local team members to provide essential context or perform hands-on actions. Building strong working relationships and maintaining proactive communication with on-site colleagues helps ensure quick and accurate resolutions.

What is the difference between Remote It Support Engineer vs Remote Network Support Specialist?

AspectRemote It Support EngineerRemote Network Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentHelpdesk, technical support, troubleshooting end-user devicesNetwork infrastructure, routers, switches, network security
Industry UsageIT service providers, corporate IT departments, tech supportTelecommunications, enterprise networks, data centers

The Remote It Support Engineer primarily handles end-user device issues and software troubleshooting, while the Remote Network Support Specialist focuses on maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work remotely within IT or telecom industries. The main difference lies in their technical focus: end-user support versus network infrastructure management.

What are the most commonly searched types of It Support Engineer jobs in New York?

The most popular types of It Support Engineer jobs in New York are:

Infographic showing various Remote It Support Engineer job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Senior IT Support Engineer (Remote)

Brooklyn, NY โ€ข Remote

My IT Crew
IT Servicesย โ€ขย 51 - 200 employees

Full-time

Re-posted 2 days ago


Job description

This position is fully remote anywhere in the United States.

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel?  My IT Crew is the place where everyone gets a voice and new ideas are welcomed.  Sound like this could be your new home? Keep reading….


My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

  • Our clients love us and our satisfaction surveys show it at a consistent 97%
  • We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
  • No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us!
  • We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.


We are expanding our operations and seeking to grow our team. We have an opening for a Senior IT Support Engineer to join our Service Delivery Team. 


Senior IT Support Engineer Duties and Responsibilities

  • Be Fanatically awesome all the time!
  • Be an active advocate for customer satisfaction
  • Provide technical excellence t for systems, software, and hardware
  • Document/Update internal Kb’s, SOP’s, Wiki’s
  • Ask educated questions and listen to customers to determine the root cause of issues
  • Work through the problem-solving process with customers, empowering them to do the same in the future
  • Participate in training incoming staff
  • Report significant and recurring issues
  • Participate in the After Hours Escalation on-call rotation


Senior IT Support Engineer  Requirements and Qualifications

  • Proven experience as a senior technical engineer, preferably in an MSP Environment
  • Ability to diagnose and resolve advanced issues
  • Excellent communication skills
  • Keen attention to detail, the memory of patterns, and interest in problem-solving
  • Consistently demonstrate the MyITcrew Core Values and meet standard metrics
  • Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
  • Advanced skills in the management of Active Directory Domain environments
  • Proficient in networking, for both on-premise and cloud-based networks. 
  • A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments