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Remote It Support Engineer Jobs in New York (NOW HIRING)

My IT Crew

Senior IT Support Engineer (Remote)

Brooklyn, NY · On-site +1

$85K - $100K/yr

This position is fully remote anywhere in the United States. Ready to get off the IT machine and ... We have an opening for a Senior IT Support Engineer to join our Service Delivery Team. Senior IT ...

Pivotal Health

IT Support Specialist

New York, NY · Remote

$110K - $130K/yr

Deliver in-office, hands-on IT support and remote support for distributed employees * Manage incidents through full lifecycle: triage, troubleshooting, resolution, and documentation Networking ...

Hexagon AB

IT Support Senior Engineer

New York, NY · On-site +1

IT Support Senior Engineer Job Location (Short): New York - Home Office, New York-USA Workplace ... remote access tools. * Respond to and resolve incidents and service requests within the ServiceNow ...

Inspiroz

School Technology Specialist - NYC

New York, NY · Remote

$50K - $75K/yr

Act as the liaison between on-site operations and the remote IT support team in India. * Communicate technical issues and requirements to the remote team accurately and clearly. * Provide detailed ...

Cyera

IT Support - US

Manhattan, NY · On-site +1

$90K - $100K/yr

THE OPPORTUNITY We're hiring an IT Support professional to join our global IT team in NYC. This is a generalist role - you'll work hands-on across identity, endpoint management, SaaS administration ...

Mondo

IT Support Specialist

Manhattan, NY · Remote

Job Title: IT Support Specialist Location-Type: NYC onsite Start Date Is: ASAP Duration: (contract ... Provide expert-level technical support for end-user workstations for remote and NYC-based employees ...

Advocate

Tech Support Specialist

New York, NY · On-site +1

Escalate and coordinate fixes with engineering as needed. * Onboarding & IT Support (20%) * Set up accounts, access, and tools for new hires. * Maintain software licenses and user permissions across ...

Addison Group

Desktop Support Specialist

New York, NY · Remote

$25 - $30/hr

Partner with remote IT colleagues to resolve issues and support broader organizational initiatives. * Communicate clearly with nontechnical users and provide timely updates throughout the support ...

Atlas Technica

Jr. Systems Engineer - Hybrid

Stamford, CT · On-site +1

$55K - $75K/yr

Position Name: Jr. Systems Engineer Reports to: Client Technology Manager Department: Support ... Provide onsite and remote IT support to client users. * Troubleshoot and resolve desktop, software ...

Charlie Health

Staff IT Engineer

New York, NY · Remote

$138K - $190K/yr

Partner with Engineering, Information Security, Compliance and other business teams to support AI ... Requirements * 7+ years of experience in IT engineering, infrastructure engineering, platform ...

N0rg

Part-Time Lead Support Engineer

Manhattan, NY · Remote

$70 - $100/hr

About the role The Lead Support Engineer will oversee and perform day-to-day tasks in the IT management of small business environments. The ideal candidate is an L3 who is excited to grow into a more ...

TLA Tech

Senior IT Administrator

New York, NY · Remote

$94K - $127K/yr

Remote, USA About Syllo Syllo is defining the Litigation AI category. We are the first unified ... Our technology supports Fortune 500 companies and AmLaw 200 firms in managing their most complex ...

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Remote It Support Engineer information

What is a remote IT support engineer?

A Remote IT Support Engineer is a technology professional who provides technical assistance and troubleshooting services to clients or employees from a remote location. They help resolve hardware, software, and network issues by communicating through phone, email, or remote desktop tools. This role often includes tasks such as installing software updates, diagnosing connectivity problems, and guiding users through technical processes. Remote IT Support Engineers play a crucial role in maintaining the smooth operation of an organization's IT infrastructure without being physically present.

What are the key skills and qualifications needed to thrive as a remote IT support engineer?

To thrive as a Remote IT Support Engineer, you need a solid understanding of computer systems, networks, troubleshooting methodologies, and typically a degree in IT or related certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA). Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is essential for resolving issues efficiently. Strong communication, problem-solving abilities, and patience are important soft skills to effectively assist users and manage technical challenges remotely. These skills and qualities are crucial for delivering prompt, reliable, and user-friendly technical support in a distributed work environment.

How does a remote IT support engineer typically collaborate with on-site teams to resolve technical issues?

As a Remote IT Support Engineer, you'll frequently coordinate with on-site teams through communication tools like email, chat, and video calls to troubleshoot and resolve technical issues. You may guide staff step-by-step to perform physical checks or hardware resets that you cannot do remotely. Effective documentation and clear communication are essential, as you often rely on local team members to provide essential context or perform hands-on actions. Building strong working relationships and maintaining proactive communication with on-site colleagues helps ensure quick and accurate resolutions.

What is the difference between Remote It Support Engineer vs Remote Network Support Specialist?

AspectRemote It Support EngineerRemote Network Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentHelpdesk, technical support, troubleshooting end-user devicesNetwork infrastructure, routers, switches, network security
Industry UsageIT service providers, corporate IT departments, tech supportTelecommunications, enterprise networks, data centers

The Remote It Support Engineer primarily handles end-user device issues and software troubleshooting, while the Remote Network Support Specialist focuses on maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work remotely within IT or telecom industries. The main difference lies in their technical focus: end-user support versus network infrastructure management.

What are the most commonly searched types of It Support Engineer jobs in New York?

The most popular types of It Support Engineer jobs in New York are:

Remote It Support Engineer jobs near you
Infographic showing various Remote It Support Engineer job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Senior IT Support Engineer (Remote)

My IT Crew

Brooklyn, NY • Remote

Full-time

Posted 25 days ago

Job description

This position is fully remote anywhere in the United States.

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel?  My IT Crew is the place where everyone gets a voice and new ideas are welcomed.  Sound like this could be your new home? Keep reading….


My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

  • Our clients love us and our satisfaction surveys show it at a consistent 97%
  • We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
  • No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us!
  • We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.


We are expanding our operations and seeking to grow our team. We have an opening for a Senior IT Support Engineer to join our Service Delivery Team. 


Senior IT Support Engineer Duties and Responsibilities

  • Be Fanatically awesome all the time!
  • Be an active advocate for customer satisfaction
  • Provide technical excellence t for systems, software, and hardware
  • Document/Update internal Kb’s, SOP’s, Wiki’s
  • Ask educated questions and listen to customers to determine the root cause of issues
  • Work through the problem-solving process with customers, empowering them to do the same in the future
  • Participate in training incoming staff
  • Report significant and recurring issues
  • Participate in the After Hours Escalation on-call rotation


Senior IT Support Engineer  Requirements and Qualifications

  • Proven experience as a senior technical engineer, preferably in an MSP Environment
  • Ability to diagnose and resolve advanced issues
  • Excellent communication skills
  • Keen attention to detail, the memory of patterns, and interest in problem-solving
  • Consistently demonstrate the MyITcrew Core Values and meet standard metrics
  • Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
  • Advanced skills in the management of Active Directory Domain environments
  • Proficient in networking, for both on-premise and cloud-based networks. 
  • A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments