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Remote It Support Engineer Jobs in New York (NOW HIRING)

Cellebrite

Technical Support Engineer

Morristown, NJ · On-site +1

Description About Cellebrite: Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to

Cellebrite

Technical Support Engineer

Morristown, NJ · On-site +1

Description About Cellebrite: Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to

Unframe

Support Engineer (Remote)

New York, NY · Remote

About Unframe Unframe is an AI-first startup helping the world's largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the

Unframe

Support Engineer (Remote)

New York, NY · On-site +1

About Unframe Unframe is an AI-first startup helping the world's largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the

Unframe

Support Engineer (Remote)

New York, NY · Remote

About Unframe Unframe is an AI-first startup helping the world's largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the

Claroty

Product Support Engineer

New York, NY · On-site +1

$95K - $105K/yr

Description We're growing and looking to hire a Product Support Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. Claroty is a global

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you

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Remote It Support Engineer information

What is a remote IT support engineer?

A Remote IT Support Engineer is a technology professional who provides technical assistance and troubleshooting services to clients or employees from a remote location. They help resolve hardware, software, and network issues by communicating through phone, email, or remote desktop tools. This role often includes tasks such as installing software updates, diagnosing connectivity problems, and guiding users through technical processes. Remote IT Support Engineers play a crucial role in maintaining the smooth operation of an organization's IT infrastructure without being physically present.

What are the key skills and qualifications needed to thrive as a remote IT support engineer?

To thrive as a Remote IT Support Engineer, you need a solid understanding of computer systems, networks, troubleshooting methodologies, and typically a degree in IT or related certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA). Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is essential for resolving issues efficiently. Strong communication, problem-solving abilities, and patience are important soft skills to effectively assist users and manage technical challenges remotely. These skills and qualities are crucial for delivering prompt, reliable, and user-friendly technical support in a distributed work environment.

How does a remote IT support engineer typically collaborate with on-site teams to resolve technical issues?

As a Remote IT Support Engineer, you'll frequently coordinate with on-site teams through communication tools like email, chat, and video calls to troubleshoot and resolve technical issues. You may guide staff step-by-step to perform physical checks or hardware resets that you cannot do remotely. Effective documentation and clear communication are essential, as you often rely on local team members to provide essential context or perform hands-on actions. Building strong working relationships and maintaining proactive communication with on-site colleagues helps ensure quick and accurate resolutions.

What is the difference between Remote It Support Engineer vs Remote Network Support Specialist?

AspectRemote It Support EngineerRemote Network Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentHelpdesk, technical support, troubleshooting end-user devicesNetwork infrastructure, routers, switches, network security
Industry UsageIT service providers, corporate IT departments, tech supportTelecommunications, enterprise networks, data centers

The Remote It Support Engineer primarily handles end-user device issues and software troubleshooting, while the Remote Network Support Specialist focuses on maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work remotely within IT or telecom industries. The main difference lies in their technical focus: end-user support versus network infrastructure management.

What are the most commonly searched types of It Support Engineer jobs in New York?

The most popular types of It Support Engineer jobs in New York are:

Remote It Support Engineer jobs near you
Infographic showing various Remote It Support Engineer job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Director, Information Technology

Dance One Tours LLC

Manhattan, NY • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Full-Time | Remote (U.S. - EastCoast Time) | Reports to: Chief Financial Officer
About DanceOne
DanceOne is the leading platform for dance competitions, conventions, and educational experiences across North America. Through our portfolio of premier brands, we serve dancers, educators, studios, and families nationwide, delivering exceptional live events, digital experiences, and community engagement opportunities.
The Role
Reporting directly to the CFO, the Director of Information Technology is DanceOne's most senior technology leader - a hands-on "mini-CTO/CIO" responsible for setting and executing technology strategy across a global, highly decentralized live-events business.
You will own a broad, fast-growing technology environment that spans commercial platforms - Microsoft 365, NetSuite, Planful, Ramp, FloQast, Salesforce, ADP, Atlassian/Jira, Monday.com, Snowflake, and AWS, among others - alongside proprietary, in-house platforms for event registration, media distribution, and content production.
Today, that environment includes overlapping tools, manual and spreadsheet-driven workflows, fragmented approvals and reporting, and inconsistent data quality. Your mandate is to bring strategy, structure, integration, and trustworthy data to the entire organization.
You will lead one direct report - a skilled IT Operations Manager who also oversees the IT help desk - and partner closely with the CFO, executive leadership team, business-unit leaders, and outside vendors and consultants.
Your First Three Priorities
1. Set a Company-Wide Technology Strategy
Rationalize technology spend, consolidate overlapping tools, and unify the organization on a cohesive technology platform strategy. Ensure systems integrate effectively and support scalable business operations while maximizing existing investments before introducing new solutions.
2. Lead Project Management, RFPs, and Vendor Strategy
Evaluate current systems, initiatives, and future opportunities while defining clear work plans, objectives, requirements, and solutions. Lead vendor selection, RFP processes, and consultant relationships. Translate business needs into practical technology solutions and develop executive-level recommendations to support informed decision-making.
3. Establish a Single Source of Truth
Improve data quality, governance, and reporting across the organization. Develop standards, processes, and controls that ensure leadership can confidently rely on company data to drive decisions and measure performance.
What You'll Do
  • Serve as the CFO's primary technology partner and the organization's senior-most IT leader.
  • Own the company's technology portfolio, including productivity, finance, CRM, HRIS/payroll, data, collaboration, networking, and proprietary event platforms.
  • Lead and develop the IT Operations Manager and overall IT support function.
  • Oversee IT security, identity management, and network reliability across offices and event environments.
  • Drive integrations and data flows between business-critical systems.
  • Lead current and future technology initiatives, including system migrations, platform consolidations, and operational improvements.
  • Establish governance around documentation, licensing, security, budgeting, and vendor management.
  • Partner with business leaders across finance, operations, marketing, HR, and event production to identify and deliver technology solutions.
  • Provide leadership visibility through technology roadmaps, KPIs, reporting, and budget management.
What You Bring
Required Qualifications
  • 10-15 years of progressive technology experience, including senior leadership and enterprise-wide strategy responsibilities.
  • Demonstrated success developing and executing technology strategy across multiple business functions.
  • Proven experience reducing technology complexity, consolidating systems, and improving operational efficiency.
  • Strong project management, RFP, and vendor management experience.
  • Hands-on experience administering enterprise applications, including ERP, HRIS/payroll, CRM, and other SaaS platforms.
  • Strong data, reporting, integration, and business intelligence expertise.
  • Excellent communication and presentation skills, including experience supporting executive and board-level decision-making.
  • Experience operating within global, multi-entity, or highly decentralized organizations.
  • Proven leadership experience managing and developing technical teams.
Preferred Qualifications
  • Programming, SQL, API, scripting, or application development experience.
  • Experience supporting finance organizations and financial systems.
  • Familiarity with Microsoft 365, NetSuite, Planful, Ramp, FloQast, Salesforce, Snowflake, AWS, Atlassian/Jira, Monday.com, and ADP.
  • Experience in live events, entertainment, media, hospitality, or other seasonal and operationally complex industries.
Education & Certifications
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
  • MBA, Master's degree, or other advanced education preferred.
  • Relevant certifications such as PMP, ITIL, TOGAF, AWS, Azure, CISSP, or CISM are a plus.
Who You Are
  • A strategic thinker who is equally comfortable discussing executive priorities and technical solutions.
  • A hands-on problem solver who takes ownership and drives results.
  • Highly organized and capable of bringing structure to fast-moving, decentralized environments.
  • Passionate about data quality, accuracy, and operational excellence.
  • An effective communicator who can bridge the gap between technology and business stakeholders.
  • Focused on simplification, integration, and long-term scalability rather than unnecessary complexity.
Location & Travel
  • Remote within the United States.
  • Ability to work Eastern Time business hours.
  • Occasional travel for leadership meetings, company events, and strategic initiatives.
Compensation & Benefits
  • Competitive executive compensation package, commensurate with experience.
  • Annual performance bonus opportunity.
  • Comprehensive medical, dental, and vision benefits.
  • 401(k) with company match.
  • Paid Time Off and company holidays.
  • Access to DanceOne employee programs and professional development opportunities.

Texting Privacy Policy and Information:
  • Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
  • Message frequency will vary depending on the application process.
  • Msg & data rates may apply.
  • OPT out at any time by texting "Stop".

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