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Remote It Support Engineer Jobs in Detroit, MI (NOW HIRING)

GDI Infotech

Level 2 Service Desk Support

Ann Arbor, MI · Remote

$60K - $65K/yr

This is a remote position. IT Support Engineer II (Remote) - Managed Services (MSP) About the Role We are seeking a highly motivated and customer-focused IT Support Engineer II to join our growing ...

New

Detroit IT

Apple Support Specialist

Troy, MI · Remote

Company Description Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support ...

Neogen

Head of IT Audit

Detroit, MI · On-site +1

Coordinate with external auditors to align IT audit activities, improve efficiency, and support ... Flexible work arrangements, including hybrid work from our Southfield office or remote work within ...

Neogen

Head of IT Audit

Birmingham, MI · On-site +1

Coordinate with external auditors to align IT audit activities, improve efficiency, and support ... Flexible work arrangements, including hybrid work from our Southfield office or remote work within ...

Huntington

Enterprise Architect (IT)

Detroit, MI · On-site +1

$68.25 - $88/hr

Support architecture and AI governance through standards, principles, decision criteria, guardrails ... Bachelor's degree in computer science, Information Technology, Engineering, Business, or a related ...

Huntington

Enterprise Architect (IT)

Detroit, MI · On-site +1

$102K - $208K/yr

Support architecture and AI governance through standards, principles, decision criteria, guardrails ... Bachelor's degree in computer science, Information Technology, Engineering, Business, or a related ...

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All JobsIt Support Engineer JobsRemote It Support Engineer JobsRemote It Support Engineer Jobs in Detroit, MI

Remote It Support Engineer information

See Detroit, MI salary details

$16

$39

$67

How much do remote it support engineer jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote it support engineer in Detroit, MI is $39.47, according to ZipRecruiter salary data. Most workers in this role earn between $29.28 and $46.15 per hour, depending on experience, location, and employer.

How does a remote IT support engineer typically collaborate with on-site teams to resolve technical issues?

As a Remote IT Support Engineer, you'll frequently coordinate with on-site teams through communication tools like email, chat, and video calls to troubleshoot and resolve technical issues. You may guide staff step-by-step to perform physical checks or hardware resets that you cannot do remotely. Effective documentation and clear communication are essential, as you often rely on local team members to provide essential context or perform hands-on actions. Building strong working relationships and maintaining proactive communication with on-site colleagues helps ensure quick and accurate resolutions.

What is the difference between Remote It Support Engineer vs Remote Network Support Specialist?

AspectRemote It Support EngineerRemote Network Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentHelpdesk, technical support, troubleshooting end-user devicesNetwork infrastructure, routers, switches, network security
Industry UsageIT service providers, corporate IT departments, tech supportTelecommunications, enterprise networks, data centers

The Remote It Support Engineer primarily handles end-user device issues and software troubleshooting, while the Remote Network Support Specialist focuses on maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work remotely within IT or telecom industries. The main difference lies in their technical focus: end-user support versus network infrastructure management.

What are the key skills and qualifications needed to thrive as a remote IT support engineer?

To thrive as a Remote IT Support Engineer, you need a solid understanding of computer systems, networks, troubleshooting methodologies, and typically a degree in IT or related certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA). Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is essential for resolving issues efficiently. Strong communication, problem-solving abilities, and patience are important soft skills to effectively assist users and manage technical challenges remotely. These skills and qualities are crucial for delivering prompt, reliable, and user-friendly technical support in a distributed work environment.

What is a remote IT support engineer?

A Remote IT Support Engineer is a technology professional who provides technical assistance and troubleshooting services to clients or employees from a remote location. They help resolve hardware, software, and network issues by communicating through phone, email, or remote desktop tools. This role often includes tasks such as installing software updates, diagnosing connectivity problems, and guiding users through technical processes. Remote IT Support Engineers play a crucial role in maintaining the smooth operation of an organization's IT infrastructure without being physically present.
Remote It Support Engineer jobs near you
Infographic showing various Remote It Support Engineer job openings in Detroit, MI as of July 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $82,098 per year, or $39.5 per hour.

Level 2 Service Desk Support

GDI Infotech

Ann Arbor, MI • Remote

$60K - $65K/yr

Full-time

Posted 3 days ago

New

Job description

This is a remote position.

IT Support Engineer II (Remote) – Managed Services (MSP)

About the Role

We are seeking a highly motivated and customer-focused IT Support Engineer II to join our growing team in a fully remote capacity. This role is ideal for a technical professional who thrives in a fast-paced Managed Service Provider (MSP) environment, supporting a diverse client base across multiple industries.

As a Level 2 support engineer, you will act as a key escalation point, responsible for troubleshooting complex technical issues, delivering high-quality support, and ensuring client systems remain secure, stable, and optimized.

Key Responsibilities

  • Provide Level 2 technical support for desktops, servers, networks, and cloud environments
  • Troubleshoot and resolve escalated issues related to Windows OS, Active Directory, Office 365, and networking
  • Support and administer Microsoft 365, Azure, and other cloud-based solutions
  • Diagnose and resolve issues involving VPNs, firewalls, switches, and wireless networks
  • Manage user accounts, permissions, and security policies
  • Perform system maintenance, patching, and updates across client environments
  • Collaborate with Level 1 and Level 3 engineers to ensure timely resolution of incidents
  • Document issues, resolutions, and processes in the ticketing system
  • Participate in onboarding/offboarding of client employees and device provisioning
  • Assist with implementations, upgrades, and infrastructure projects as needed
  • Provide excellent customer service and communicate effectively with technical and non-technical stakeholders

Required Qualifications

  • 3–5+ years of experience in IT support, preferably within an MSP environment
  • Strong knowledge of Windows Server, Active Directory, and Microsoft 365
  • Experience with network troubleshooting (DNS, DHCP, TCP/IP, VPNs)
  • Familiarity with RMM and PSA tools (such as ConnectWise, Autotask, or similar)
  • Experience supporting remote users and distributed environments
  • Ability to manage multiple priorities in a fast-paced, ticket-driven environment
  • Strong documentation and communication skills

Preferred Qualifications

  • Experience with Azure, AWS, or other cloud platforms
  • Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications
  • Exposure to cybersecurity best practices and tools
  • Previous experience working in a client-facing consulting or MSP role

What We Offer

  • Fully remote work environment
  • Opportunity to work with a wide range of technologies and clients
  • Fast-paced, collaborative team culture
  • Career growth and advancement opportunities
  • Competitive compensation and benefits package