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Weekend Software Support Engineer Jobs in Massachusetts

It is a leading developer of mathematical computing software, Engineers and scientists worldwide ... The position consists of two central components - Application support and collaborative project ...

BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to ... Familiarity with the software development process * Ability to follow complex sets of instructions ...

BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to ... Familiarity with the software development process * Ability to follow complex sets of instructions ...

Infrastructure Support Engineer

Boston, MA ยท On-site

$116K - $153K/yr

Infrastructure Engineer About the Role We're a small, fastโ€‘moving healthcare data analytics ... Provide Tier 1/2 support for employee hardware, software, and account issues via a ticketing system ...

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...

Product Support Engineer

Cambridge, MA ยท On-site

$105K - $189K/yr

Analyzing software issues and work closely with R&D and PM to prioritize and schedule their fixes ... Have 5+ years as escalation engineer within L3/L4 support groups for cloud-based solutions * Be ...

Job Summary : Saviance is seeking an IT Support Engineer to join Baylor Genetics, an industry ... Responsibilities : โ€ข Troubleshoots hardware and software problems. โ€ข Assists in moving computer ...

Required Skills / Experience: ยท 3-5 years of relevant IT support, desktop engineering, systems ... administration ยท Software installation and troubleshooting ยท Hardware and peripheral ...

Troubleshoot complex hardware and software issues; escalate when necessary. * Support enterprise ... May require occasional after-hours or weekend work for maintenance or executive events. * Primarily ...

Showing results 41-60

Weekend Software Support Engineer information

What does a weekend software support engineer do?

A Weekend Software Support Engineer provides technical assistance to customers or internal teams during weekends, often outside regular business hours. Their main responsibilities include troubleshooting software issues, resolving customer queries, and ensuring software systems run smoothly. They may use remote tools to diagnose problems, escalate complex issues to development teams, and document solutions. This role is essential for companies that offer round-the-clock or weekend support, ensuring customers receive timely help at all times.

What are the key skills and qualifications needed to thrive as a weekend software support engineer?

To thrive as a Weekend Software Support Engineer, you need a solid understanding of software troubleshooting, technical problem-solving, and relevant computer science fundamentals, often supported by a degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and databases, as well as knowledge of relevant programming or scripting languages, is typically required. Excellent communication, patience, and the ability to manage stress make someone stand out in this position. These skills and qualities are crucial for resolving client issues efficiently and ensuring reliable support coverage during off-hours.

What are some common challenges faced by weekend software support engineers, and how can they be effectively managed?

Weekend Software Support Engineers often encounter challenges such as handling urgent technical issues with limited access to weekday resources or specialized team members. To manage these situations effectively, strong problem-solving skills and resourcefulness are essential, along with thorough documentation and clear communication with both customers and on-call colleagues. Proactively familiarizing yourself with common support scenarios and escalation procedures can also help ensure smooth operations during off-peak hours. Collaboration tools and well-maintained knowledge bases are invaluable for resolving issues efficiently when immediate assistance may not be available.

What are popular job titles related to Weekend Software Support Engineer jobs in Massachusetts?

For Weekend Software Support Engineer jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Weekend Software Support Engineer jobs in Massachusetts look for?

The top searched job categories for Weekend Software Support Engineer jobs in Massachusetts are:

What cities in Massachusetts are hiring for Weekend Software Support Engineer jobs?

Cities in Massachusetts with the most Weekend Software Support Engineer job openings:

Application Support Engineer

Natick, MA โ€ข On-site

Full-time

Re-posted 19 days ago


Job description

Company Description

ABOUT THE COMPANY:ย 

The Company is a $800M company that employs over 3,000 employees worldwide. It is a leading developer of mathematical computing software, Engineers and scientists worldwide rely on its products to accelerate the pace of discovery, innovation, and development. It has over 90 products well known in the market and these are primarily used in various industries like automotive, aerospace and defense, biotech, semiconductor, etc.

ABOUT KGTiger:ย 

A professional services consulting firm hired to directly source prospective candidates. The company's strategy of maintaining long-term relationships has created a success paradigm that nets great benefits for candidates and clients. Your confidentiality is totally respected. Resumes and other employment-related information are not shared with the client until we have secured your permission. Likewise, we may be asked to maintain client confidentiality.

Job Description

The position consists of two central components - Application support and collaborative project work with other departments.

  • Contribute to products and projects with other departments, such as Software Development, Technical Marketing, Customer Training, and Consulting etc. to strengthen your technical and professional skills, discover your professional interests, and help advance your career.
  • Provide application support to customers for highly complex technical issues in MATLAB, Simulink, and entire suite of products.
  • Specialize and develop technical skills in your domain and product suite
  • Develop and demonstrate leadership skills through opportunities to coach and mentor others, and initiate and lead process improvement projects


Qualifications

The incumbent should have excellent communication and time management skills and stron academic record

  1. M.S. or Ph.D. in Computer Scienceย 
  2. Strong programming skills in at least two of the following languages: C++, Java, JavaScript, or MATLAB

ย **Desired**

  1. Experience with Web technologies (JavaScript, HTML5, CSS, AJAX, JSON, jQuery, Dojo, SOAP, REST etc.), Cloud Computing, or Big Data.
Additional Information

Contact: lance.martin at kggroup.com

Phone: 888-738-5815 x 1375