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Weekend Software Support Engineer Jobs in Massachusetts

Junior Support Engineer

Waltham, MA · On-site

$55K - $65K/yr

Ability to develop documentation based on information from software developers to support Customer Success and customers * Ability to work independently as part of a team that is largely remote

Junior Support Engineer

Waltham, MA · On-site +1

$55K - $65K/yr

Ability to develop documentation based on information from software developers to support Customer Success and customers * Ability to work independently as part of a team that is largely remote

Junior Support Engineer

Waltham, MA · On-site

$55K - $65K/yr

Ability to develop documentation based on information from software developers to support Customer Success and customers * Ability to work independently as part of a team that is largely remote

Job Title: IT support engineer Job Location: Boston Job Type: Contract * This list is intended to ... desktop software and hardware issues * Must be willing to travel * Top requirements

Troubleshoot complex hardware and software issues; escalate when necessary. * Support enterprise ... May require occasional after-hours or weekend work for maintenance or executive events. * Primarily ...

Senior Software Engineer

Boston, MA

$133K - $175K/yr

This role is a shared software engineering pipeline for the teams building the systems that run ... CorporateOS is the arm that supports Anduril's finance and accounting teams with first class ...

Careers Full Stack/Support Engineer Location: Hybrid - Cambridge, MA (On‑Site 3 Days Weekly) Type ... Qualifications: * BS degree in Computer Science, Software Engineering, Data Science or related ...

New

Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting, and ... Willingness to work flexible shifts and scheduling, weekends, and holidays Experience Level ...

Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting, and ... weekends, and holidays Experience Level Intermediate Level Job Type & Location This is a Contract ...

Customer Support Engineer

Maynard, MA · On-site

$86 - $107/hr

Penguin Solutions brings together differentiated infrastructure software, advanced memory, compute ... As a Customer Support Engineer, you will work directly with customer IT teams to diagnose complex ...

New

Showing results 41-60

Weekend Software Support Engineer information

What does a weekend software support engineer do?

A Weekend Software Support Engineer provides technical assistance to customers or internal teams during weekends, often outside regular business hours. Their main responsibilities include troubleshooting software issues, resolving customer queries, and ensuring software systems run smoothly. They may use remote tools to diagnose problems, escalate complex issues to development teams, and document solutions. This role is essential for companies that offer round-the-clock or weekend support, ensuring customers receive timely help at all times.

What are the key skills and qualifications needed to thrive as a weekend software support engineer?

To thrive as a Weekend Software Support Engineer, you need a solid understanding of software troubleshooting, technical problem-solving, and relevant computer science fundamentals, often supported by a degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and databases, as well as knowledge of relevant programming or scripting languages, is typically required. Excellent communication, patience, and the ability to manage stress make someone stand out in this position. These skills and qualities are crucial for resolving client issues efficiently and ensuring reliable support coverage during off-hours.

What are some common challenges faced by weekend software support engineers, and how can they be effectively managed?

Weekend Software Support Engineers often encounter challenges such as handling urgent technical issues with limited access to weekday resources or specialized team members. To manage these situations effectively, strong problem-solving skills and resourcefulness are essential, along with thorough documentation and clear communication with both customers and on-call colleagues. Proactively familiarizing yourself with common support scenarios and escalation procedures can also help ensure smooth operations during off-peak hours. Collaboration tools and well-maintained knowledge bases are invaluable for resolving issues efficiently when immediate assistance may not be available.

What are popular job titles related to Weekend Software Support Engineer jobs in Massachusetts?

For Weekend Software Support Engineer jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Weekend Software Support Engineer jobs in Massachusetts look for?

The top searched job categories for Weekend Software Support Engineer jobs in Massachusetts are:

What cities in Massachusetts are hiring for Weekend Software Support Engineer jobs?

Cities in Massachusetts with the most Weekend Software Support Engineer job openings:

Junior Support Engineer

Allego

Waltham, MA • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago


Job description

How you'll make a difference:
As a Junior Support Engineer, you will be the technical support line to our Customer Success Team who work directly with the customers in initial information gathering and triaging. Support Engineer will provide second tier, technical support utilizing application expertise, exploration of system data, and technology stack. You will also work closely with Product Managers, Developers, Dev Ops and other experts to troubleshoot and identify solutions for customers utilizing built-in functionality whenever possible, identifying alternative approaches when necessary, building a reproducible case for identifying bugs, or clarifying product enhancement requests.
You will be integral to Allego's success through:
  • Investigating support incidents escalated from the internal Customer Success Team. Support may include data gathering and documenting for clear understanding of the reported problem.
  • Reproducing or isolating possible culprits using log analysis, data review, testing in development environments, and working directly with the external customer
  • Identifying gaps in CS knowledge and push to close those gaps by escalation to responsible parties and creation of documentation where appropriate
  • Be the Intersection of product expertise and customer insights to understand what the product functionality is capable of and how the functionality is put into practice
  • Be able to advise PM, developers or CS when necessary
  • Be a customer advocate by submitting and track bug remediation and/or functional enhancement on customer behalf

Requirements
The ideal candidate will have:
  • Knowledge of relational databases and understanding of SQL
  • Familiarity with cloud services (AWS a strong plus)
  • Ability to develop documentation based on information from software developers to support Customer Success and customers
  • Ability to work independently as part of a team that is largely remote
  • Bachelor's Degree, certification in a related field or 2 years experience working in a technical support, help desk, or SAAS operation environment

Benefits
Allego offers a competitive, comprehensive benefits package, available to full-time employees on day one:
  • Medical, dental, and vision coverage
  • Unlimited vacation
  • Paid parental leave
  • Health Reimbursement Account (HRA)
  • Flexible Spending Account (FSA)
  • 401(k) with company matching
  • Short & long-term disability, AD&D, and life insurance
  • Allego stock options

Compensation: $55,000 - $65,000