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Technical Support Engineer Remote Jobs in Massachusetts

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Technical Support Specialist, IT Solutions

Bedford, MA · Remote

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Independently provides advanced technical support to customers via phone, email, and remote ... Bachelor's Degree in Information Technology, Computer Science, or Engineering required or Health ...

Werfen

Technical Support Specialist, IT Solutions

Bedford, MA · Remote

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Independently provides advanced technical support to customers via phone, email, and remote ... Bachelor's Degree in Information Technology, Computer Science, or Engineering required or Health ...

Trivelta

Lead DevOps Engineer (Remote)

Boston, MA · Remote

$57.25 - $78.50/hr

... Engineer , you will design and build the infrastructure powering our platform serving hundreds of ... In this role, you'll set the technical vision, lead strategic decisions, and implement world-class ...

Newfire Global Partners

Senior Technical Writer

Boston, MA · On-site +1

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a key partner to Product, Engineering, Customer Success, Technical Support, and Enablement teams ... Remote-first environment with company provided computer * Thirteen paid holidays per year (average)

thg

Senior Information Security Engineer (REMOTE)

Worcester, MA · On-site +1

$106K - $144K/yr

Ensure SIEM availability, performance, and scalability to support enterprise security monitoring ... technical expertise. Strategic Alignment & Continuous Improvement * Evaluate emerging threats and ...

Newfire Global Partners

Senior Technical Writer

Boston, MA · Remote

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a key partner to Product, Engineering, Customer Success, Technical Support, and Enablement teams ... Remote-first environment with company provided computer * Thirteen paid holidays per year (average)

thg

Senior Information Security Engineer (REMOTE)

Worcester, MA · On-site +1

$106K - $144K/yr

Ensure SIEM availability, performance, and scalability to support enterprise security monitoring ... technical expertise. Strategic Alignment & Continuous Improvement * Evaluate emerging threats and ...

thg

Senior Data Protection Engineer (REMOTE)

Worcester, MA · Remote

$114K - $156K/yr

Support and influence change management and security initiatives across assigned areas. * Integrate ... Provide guidance and technical direction on complex initiatives. * Develop and maintain correlation ...

thg

Senior Data Protection Engineer (REMOTE)

Worcester, MA · Remote

$114K - $156K/yr

Support and influence change management and security initiatives across assigned areas. * Integrate ... Provide guidance and technical direction on complex initiatives. * Develop and maintain correlation ...

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Technical Support Engineer Remote information

See Massachusetts salary details

$41K

$86.3K

$130.5K

How much do technical support engineer remote jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical support engineer remote in Massachusetts is $86,313.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,300.00 and $107,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs

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For Technical Support Engineer Remote jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Technical Support Engineer Remote jobs in Massachusetts look for?

The top searched job categories for Technical Support Engineer Remote jobs in Massachusetts are:

What cities in Massachusetts are hiring for Technical Support Engineer Remote jobs?

Cities in Massachusetts with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $86,313 per year, or $41.5 per hour.

O365 Engineer - Remote

NAVA Software Solutions

Framingham, MA • On-site, Remote

Full-time

Re-posted yesterday

Job description

NAVA Software solutions is looking for an O365 Engineer for one of our clients.
Details:
O365 Engineer
Location: 100% Remote (Need to work in EST)
Duration: 6-12 months
O365 Engineer II - Messaging and Collaboration Tools
We are looking for someone with experience delivering Microsoft Office 365 solutions in large global organizations.
Responsibilities:
  • Leading projects to further secure the Office 365 environment.
  • Identify improvements to O365 environment based on experience and industry expertise.
  • Partner with other areas within IT to deliver overall improvements to operational processes and end-user experience.
  • Author architectural and operational handbooks for documentation and transferring operations from Engineering to Operational teams
  • Provide guidance as needed to operational teams to support L3 incident management
  • Identify methods to monitor and improve service stability through the reduction of incidents and service disruptions.
  • Maintain expert knowledge in Microsoft Office 365 changes and industry news.
  • Consult on design approaches for solving visible and complex business problems. . Provides input into design best practice methodologies and standards. Defines standards for specific processes and / or components.
  • Special projects as assigned.

Requirements:
  • Expertise in Microsoft Office 365 systems
  • Extensive experience interpreting functional needs and writing or editing solution designs for new systems, systems changes or system enhancements.
  • Previous experience in the design phase of complex systems projects
  • Technology design experience which includes Performance, Security, Availability, as well as Operations, Monitoring and Support.
  • Solid functional understanding of the business processes and systems that benefit from effective messaging and collaboration tools.
  • Strong consulting, leading and mentoring skills.
  • Exceptional interpersonal skills and written communication skills to frequently interact with all levels of the organization.
  • Demonstrated ability to effectively work both independently and within cross functional project teams that span multiple time-zones
  • Ability to understand the big picture and the short term perspectives of specific situations
  • Ability to influence others to achieve results
  • Strong problem-solving and analytic skills.
  • Expert knowledge of the software development lifecycle.
  • Ability to alter direction easily to accommodate changing priorities.
NAVA Software Solutions logo

About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

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