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Technical Support Engineer Remote Jobs in Springfield, MA

BlueCrest

Technical Trainer

Hartford, CT · On-site +1

$32.75 - $43.75/hr

Works collaboratively with field SMEs, product engineers, technical support, manufacturing and ... Pre-work, Trainer deck, participant guide, learning aids, quizzes, exams and hands on module Remote ...

Generac

Senior Controls Engineer

Hartford, CT · On-site +1

$115K - $155K/yr

Lead onsite and remote startup and commissioning activities, including development and execution of ... Provide highlevel technical support for inprogress projects and operating microgrid systems ...

Acusensus United States

Helpdesk Support

East Hartford, CT · Remote

$19.75 - $26.50/hr

Technical proficiency in Help Desk requirements and methodologies. * Experience with remote troubleshooting and day-to-day support workflows. * Experience working with ticketing systems. * Experience ...

ABB

Protection and Control Engineer

Bloomfield, CT · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... technical issue resolution while providing ongoing communication, status updates, and support to ...

Finalsite

Staff Engineer, Composer Platform

Glastonbury, CT · On-site +1

$180K - $250K/yr

LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES * Define and lead technical strategy ... Support distributed systems and containerized application environments * Provide technical ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Springfield, MA

Technical Support Engineer Remote information

See Springfield, MA salary details

$37.4K

$78.8K

$119.1K

How much do technical support engineer remote jobs pay per year?

As of Aug 5, 2026, the average yearly pay for technical support engineer remote in Springfield, MA is $78,756.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $98,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What cities near Springfield, MA are hiring for Technical Support Engineer Remote jobs? Cities near Springfield, MA with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Springfield, MA as of July 2026, with employment types broken down into 91% Full Time, 6% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $78,756 per year, or $37.9 per hour.

Production Support Engineer (SQL / Data Operations)

Robert Half

Hartford, CT • Remote

$30 - $35/hr

Temporary

Posted 4 days ago

Job description

Production Support Engineer (SQL / Data Operations)

Location: Fully Remote (Eastern time zone preferred)

Hire Type: Contract-to-Hire

 

Overview:

Our client is seeking a Production Support Engineer to support enterprise data and reporting platforms in a fast-paced environment. This position is ideal for someone with experience supporting SQL-based applications, troubleshooting production issues, monitoring system health, and partnering with technical teams to maintain reliable business operations.

This is not a software development role and is not intended for a senior DBA. Instead, we're looking for a hands-on support professional who enjoys solving problems, investigating issues, monitoring critical processes, and serving as a trusted operational resource for internal teams.

Candidates who have worked in application support, database support, production operations, or technical support environments are encouraged to apply.

 

Responsibilities:

  • Provide operational support for business-critical data and reporting platforms.
  • Investigate system alerts, processing failures, performance concerns, and data-related issues.
  • Troubleshoot SQL queries and assist with data validation and analysis.
  • Support scheduled jobs, automated workflows, and recurring production processes.
  • Monitor application and platform health to help ensure system availability and stability.
  • Collaborate with engineering, analytics, and business teams to resolve technical issues.
  • Manage support tickets and drive incidents through resolution.
  • Assist with user access requests, system changes, and deployment validation activities.
  • Document troubleshooting procedures, known issues, and operational processes.
  • Identify recurring problems and recommend process improvements to reduce support volume.
  • Communicate status updates, risks, and resolution plans to stakeholders.

What We're Looking For:

Success in this role will depend on more than technical skills alone. The ideal candidate is someone who:

  • Takes ownership of issues from identification through resolution.
  • Is highly reliable and follows through on commitments.
  • Communicates effectively with both technical and non-technical stakeholders.
  • Can work independently while knowing when to escalate issues.
  • Enjoys troubleshooting and supporting mission-critical business systems.
  • Brings a proactive, customer-focused approach to support and operations.

If you have a blend of SQL experience, production support expertise, and a strong sense of accountability, we'd love to speak with you.

Required Qualifications:

  • Experience in production support, application support, database support, or technical operations.
  • Strong SQL skills, including query writing and troubleshooting.
  • Experience supporting Microsoft SQL Server or similar relational database environments.
  • Familiarity with database concepts and basic database administration activities.
  • Experience diagnosing production issues and working support tickets through resolution.
  • Understanding of scheduling tools, monitoring systems, alerts, and batch processing.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and customer service skills.
  • Ability to work independently and effectively manage priorities.


Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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