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Technical Support Engineer Remote Jobs in Springfield, MA

Georgia IT Inc

Data Engineer - Remote

Hartford, CT · Remote

$115.50K - $138.70K/yr

Data Engineer Hartford, CT or Remote Contract No third-party C2C Job Responsibilities: As a Data ... Our group has a focus on full cycle engineering - requirements to production support - this means ...

BlueCrest

Technical Trainer

Hartford, CT · On-site +1

$32.75 - $43.75/hr

Works collaboratively with field SMEs, product engineers, technical support, manufacturing and ... Pre-work, Trainer deck, participant guide, learning aids, quizzes, exams and hands on module Remote ...

RSA LLC

Field Service Engineer 2

Springfield, MA · Remote

$110K - $120K/yr

Provide technical support to customers on operational or maintenance aspects of system equipment ... Provide phone support/remote assistance to customers and to Field Service Engineers as required to ...

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Technical Support Engineer Remote information

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$37.4K

$78.8K

$119.1K

How much do technical support engineer remote jobs pay per year?

As of May 28, 2026, the average yearly pay for technical support engineer remote in Springfield, MA is $78,756.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $98,200.00 per year, depending on experience, location, and employer.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs
What are popular job titles related to Technical Support Engineer Remote jobs in Springfield, MA? For Technical Support Engineer Remote jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Springfield, MA look for? The top searched job categories for Technical Support Engineer Remote jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Technical Support Engineer Remote jobs? Cities near Springfield, MA with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Springfield, MA as of May 2026, with employment types broken down into 22% Full Time, 75% Part Time, and 3% Contract. Highlights an 86% Physical, 6% Hybrid, and 8% Remote job distribution, with an average salary of $78,756 per year, or $37.9 per hour.
Sales Technical Solutions Engineer - Remote Work

Sales Technical Solutions Engineer - Remote Work

BairesDev

Hartford, CT • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Sales Technical Solutions Engineer - Remote Work Join to apply for the Sales Technical Solutions Engineer - Remote Work role at BairesDev . At BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting‐edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

We are seeking a Sales Technical Solutions Engineer to join our team. As a technical expert who bridges the gap between client needs and BairesDev's solutions, you'll play a critical role in the sales process by engaging with leads and prospects, designing tailored technical solutions, and collaborating with sales and delivery teams to secure new business opportunities. This role combines presales expertise, delivery knowledge, and consulting skills, requiring both technical depth and strong communication abilities.

You'll define project scope, assemble cross‐functional delivery teams, and respond to complex RFPs and RFIs while ensuring each solution is viable, competitive, and aligned with client objectives. This position requires travel to support client meetings and presentations, offering you the opportunity to work directly with enterprise clients while driving BairesDev's growth. What You'll Do: Meet with leads and prospects alongside sales teams to understand and translate their requirements into documents.

Travel to meet leads and attend events, serving as the technical expert in conversations. Engage in technical conversations around software development and delivery at the solution level. Work on generating proposals and recommendations for software delivery approaches.

Provide consulting for best practices in software delivery. What we are looking for: Ability to travel within the US. Experience working in software development.

Experience in solutioning or technical sales roles. Experience in specific areas of the SDLC, building and implementing technology solutions. Experience leading technical teams.

Experience with Cloud/DevOps/Infrastructure. Must be located in the US. How we make your work (and your life) easier: Work‐from‐home hardware setup.

PTO, parental leave, and other special leaves. An excellent compensation package, including base salary and commissions — well above the market average. Healthcare coverage (Vision and Dental).

Life Insurance. 401K Plan. Strong sales operations and travel & events coordination teams within the company to support your role.

You can grow at the speed of your learning curve. Diverse and multicultural work environment. An innovation‐driven environment that provides the support and resources for its professionals to thrive.

Join a global team where your unique talents can truly thrive and make a significant impact! Apply Now! Seniority level Mid‐Senior level Employment type Full‐time Job function Information Technology IT Services and IT Consulting #J-18808-Ljbffr

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