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Technical Support Engineer Remote Jobs in Springfield, MA

Deloitte

Databricks Engineer

Hartford, CT · On-site +1

Translate approved technical designs into implementation tasks and document configuration ... Support platform configuration, infrastructure setup, testing, and deployment readiness across ...

Knak Digital

AI Engineer

Becket, MA · Remote

$130K - $150K/yr

Remote (US only) Compensation: $130,000 to $150,000 A small, technical digital services firm ... Background supporting federal or government clients * Awareness of NIST AI RMF, FedRAMP, or related ...

Abbott

Engineer II

Hartford, CT · Remote

Title IT SupportEngineer Location Hartford, CT Duration 12 Months Remote Remote 80-100% travel ... Qualifications bAssociates or technical degree required (or relevant experience) Bachelors degree ...

Fast Switch

Data Engineer

Windsor, CT · Remote

$60/hr

Remote: Remote * Type: Contract * Job #61677 * Salary: $50.00 - $63.00 Per Hour Data Engineer ... How many years of hands-on data engineering experience do you have building and supporting ETL or ...

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Technical Support Engineer Remote information

See Springfield, MA salary details

$37.4K

$78.8K

$119.1K

How much do technical support engineer remote jobs pay per year?

As of May 28, 2026, the average yearly pay for technical support engineer remote in Springfield, MA is $78,756.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $98,200.00 per year, depending on experience, location, and employer.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs
What are popular job titles related to Technical Support Engineer Remote jobs in Springfield, MA? For Technical Support Engineer Remote jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Springfield, MA look for? The top searched job categories for Technical Support Engineer Remote jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Technical Support Engineer Remote jobs? Cities near Springfield, MA with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Springfield, MA as of May 2026, with employment types broken down into 22% Full Time, 75% Part Time, and 3% Contract. Highlights an 86% Physical, 6% Hybrid, and 8% Remote job distribution, with an average salary of $78,756 per year, or $37.9 per hour.
Senior Mechanical Engineer - Building Systems

Senior Mechanical Engineer - Building Systems

Trilon

Springfield, MA • On-site, Remote

$104.10K - $137.50K/yr

Full-time

Medical, PTO

Posted 20 days ago

Job description

Creativity. Innovation. A desire to effect positive change. That's what it takes to work at Fuss & O'Neill - because that's what we do for the communities in which we work: we create, innovate, and design long-lasting improvements that improve quality of life. Quality of life is also important on the job, so we've prioritized work-life balance by offering flexible/remote work opportunities, part-time benefits, and generous PTO. We believe that each day is an opportunity to support one another, to support our clients, and to support our communities. If you feel the same, then you've found your future.
We are seeking a Senior Mechanical Engineer to join our growing building systems team and play a key role in the planning, design, and delivery of complex mechanical systems for a diverse portfolio of projects. This position offers the opportunity to lead high-impact work across commercial, industrial, education, and municipal facilities while collaborating with a multidisciplinary team of engineers, architects, and designers. 
The ideal candidate is a seasoned mechanical engineer with strong technical expertise in HVAC, plumbing, and fire protection systems, a passion for mentoring junior staff, and the ability to manage projects from concept through construction. This role combines hands-on engineering, project leadership, and client engagement, making it well suited for a professional looking to take the next step in their career within a collaborative and forward-thinking environment.
This position may sit fully remote with travel as needed to job sites within the Northeast.
  • Lead mechanical design and serve as project manager for building systems projects, including HVAC, plumbing, and fire protection systems.
  • Develop and review construction documents, technical specifications, and cost estimates.
  • Ensure designs comply with applicable codes, standards, and client requirements (e.g., ASHRAE, local building codes).
  • Manage project scope, schedule, and budgets for assigned projects.
  • Serve as the primary point of contact for select projects, building and maintaining strong client relationships.
  • Coordinate and manage multi-disciplinary design teams, including internal civil, structural, and electrical staff.
  • Oversee construction administration activities, including submittal review, responses to RFIs, and site visits.
  • Lead and participate in internal and external project meetings, maintaining clear communication with clients, consultants, and contractors.
  • Support proposal development, level-of-effort estimating, and project planning.
  • Mentor junior engineers and contribute to technical development within the mechanical team.
  • Bachelor's degree in mechanical engineering or a related field.
  • 10+ years of experience in mechanical engineering design for building systems (HVAC, plumbing, and fire protection).
  • Professional Engineer (PE) license required.
  • Proficiency in AutoCAD and Revit for MEP design.
  • Strong knowledge of HVAC systems, plumbing systems, fire protection, and applicable building codes and ASHRAE standards.
  • Experience managing projects through design and construction phases.
  • Excellent written and verbal communication skills and the ability to collaborate effectively with clients and project teams.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Familiarity with BIM coordination tools preferred.
  • Ability to travel to job sites in CT, MA, and RI.
This position may be open to a flexible, part-time arrangement of 20+ hours per week. Candidates seeking a reduced schedule are encouraged to apply.
  • Schedule Flexibility: Customize your work schedule to fit your life.
  • Health & Wellness: Comprehensive health benefits to keep you and your family healthy.
  • Continuous Learning: Access to online courses, conferences, and learning materials to fuel your professional growth.
  • Paid Time Off: Take the time you need to recharge with our generous paid time off policy.
  • Career Advancement: Clear paths for promotions and the opportunity to take on new challenges.
  • Fun Team Culture: Regular team-building activities, happy hours, and company outings.

Visa sponsorship is NOT available for this position
All offers are contingent upon a successful criminal background check. Fuss & O'Neill, Inc. is proud to be an Affirmative Action/Equal Opportunity Employer. Fuss & O'Neill participates in the Federal e-Verify program.
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