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Technical Support Engineer Remote Jobs in Worcester, MA

Kanadevia Inova

WtX Technical Support Specialist

RI · On-site +1

KVI acts as an engineering, procurement and construction contractor and project developer ... The Project Technical Support Specialist is a technical expert responsible for defining and ...

thg

Senior Information Security Engineer (REMOTE)

Worcester, MA · On-site +1

$106K - $144K/yr

Ensure SIEM availability, performance, and scalability to support enterprise security monitoring ... technical expertise. Strategic Alignment & Continuous Improvement * Evaluate emerging threats and ...

thg

Senior Information Security Engineer (REMOTE)

Worcester, MA · On-site +1

$106K - $144K/yr

Ensure SIEM availability, performance, and scalability to support enterprise security monitoring ... technical expertise. Strategic Alignment & Continuous Improvement * Evaluate emerging threats and ...

thg

Senior Data Protection Engineer (REMOTE)

Worcester, MA · Remote

$114K - $156K/yr

Support and influence change management and security initiatives across assigned areas. * Integrate ... Provide guidance and technical direction on complex initiatives. * Develop and maintain correlation ...

thg

Senior Data Protection Engineer (REMOTE)

Worcester, MA · Remote

$114K - $156K/yr

Support and influence change management and security initiatives across assigned areas. * Integrate ... Provide guidance and technical direction on complex initiatives. * Develop and maintain correlation ...

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Technical Support Engineer Remote information

See Worcester, MA salary details

$37.4K

$78.9K

$119.2K

How much do technical support engineer remote jobs pay per year?

As of Jul 27, 2026, the average yearly pay for technical support engineer remote in Worcester, MA is $78,860.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,900.00 and $98,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What cities near Worcester, MA are hiring for Technical Support Engineer Remote jobs? Cities near Worcester, MA with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you

WtX Technical Support Specialist

Kanadevia Inova

RI • On-site, Remote

Full-time

Posted 7 days ago

Job description

Company Description
Kanadevia Inova (KVI) is a global market leader in energy from waste (EfW) and renewable gas. KVI acts as an engineering, procurement and construction contractor and project developer, delivering complete turnkey plants and system solutions for thermal and biological EfW recovery. KVI's Service Group combines its own research and development with comprehensive manufacturing and erection capabilities to support our clients throughout the entire life cycle of their plant.
Job Description
The Project Technical Support Specialist is a technical expert responsible for defining and delivering tailored technical solutions for complex challenges within service projects- mostly Categories 4 (mechanical retrofit projects) and 5 (MRO services) service works, and occasionally supporting Category 3 (retrofit projects) - KVI's categories. Acting as a key interface between design, procurement, manufacturing, and site teams, this role ensures that solutions are technically sound, feasible for site implementation, and optimized for cost, quality, and schedule. The specialist contributes from the tendering phase through to project execution, providing continuity, technical leadership, and risk mitigation for high-value work scopes.
In cooperation with the Technical Equipment Specialists, Account Management and Site Managers the Technical Support Specialist coordinates the service project according to contract and customer requirements.
Solution Definition & Cost Estimation:
  • Analyze client technical problems and define robust solutions in coordination with Account Managers, based on a deep understanding of plant operations and mechanical constraints.
  • Propose adapted technical solutions, referencing past projects, known issues, and best practices to ensure feasibility and mitigate risks.
  • Break down complex equipment adaptations into workable site phases (e.g., modular assembly, dismantling constraints, lifting strategy).
  • Collaborate with internal experts (design offices, field service, technical services) to validate technical assumptions and refine designs.
  • Estimate the full cost of the solution (design, manufacturing, logistics, installation, lifting, etc.) during the tender phase.
  • Identify and engage suitable suppliers and manufacturing partners (internal/external), based on technical and economic performance.
  • Act as the primary source of technical knowledge throughout the costing process to ensure accuracy and alignment with execution realities.

Execution Support & Technical Coordination:
  • Lead the technical deployment of the solution post-order, ensuring consistency with the defined scope and customer requirements.
  • Coordinate design deliverables with internal design offices and follow up on schedule and quality of outputs.
  • Supervise the procurement process alongside the Procurement team to ensure timelye ordering and alignment with technical specifications.
  • Organize and participate in supplier quality checks (e.g., inspections, Factory Acceptance Tests, FAT) to ensure compliance before site delivery.
  • Monitor cost, quality, and schedule of technical scopes under responsibility, adapting plans as needed in coordination with the site team.
  • Capitalize on lessons learned and standardize practices for repetitive technical solutions (e.g., extractors, grates, ducts), improving reusability across projects.
  • Oversee quality and progress with subcontractors or internal workshops to ensure production timelines and standards are met.

Compliance & Collaboration:
  • Ensure strict adherence to QHSE (Quality, Health, Safety, and Environment) standards, internal policies, and external regulations.
  • Serve as a key technical bridge between the RSC, Account Management, Technical Service, Field Service, Spare Parts, and Manufacturing teams.
  • Facilitate knowledge transfer and alignment across projects and regions, reducing redundancy and ensuring consistent technical quality.
  • Actively collaborate with stakeholders to resolve conflicts or gaps in scope, documentation, or design assumptions.
  • Contribute to risk analysis and mitigation strategies for critical technical items.
  • Support internal continuous improvement initiatives, leveraging project learnings to optimize future executions.

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Key Performance Indicators (KPIs):
  • Accuracy and robustness of technical solution and cost estimation.
  • Timely and high-quality delivery of designand manufacturing deliverables.
  • Compliance with QHSE standards and internal processes.
  • Project cost, quality, and timeline performance (for technical scopes).
  • Reuse of solutions and technical standardization across projects.

Qualifications
Qualifications & Experiences:
  • Master's degree in mechanical or industrial engineering or equivalent qualification
  • 5+ years of experience in a similar role, involving the design, manufacturing, and management of complex mechanical parts.
  • Strong background in the incineration sector, with a deep understanding of incinerator grate technologies and related equipment.
  • Proven ability to manage multiple projects while meeting deadlines and budget constraints.
  • Experience in quality assurance (QA/QC) and compliance with manufacturing processes.
  • Experience in working in a matrix organization.
  • Proficiency in MS Office and ERP systems for project and production management.
  • Fluent in the local language and English, another language is a plus.

Personal Attributes:
  • Strong awareness of QHSE (Quality, Health, Safety, and Environment) management system and commitment to safe work practices.
  • Strong communication skills, with the ability to interact with project managers, site supervisors, clients, and subcontractors.
  • Ability to handle multiple tasks simultaneously, ensuring accuracy in documentation and process tracking.
  • Works effectively under pressure, maintaining high performance levels and sound decision-making.
  • Strong ability to collaborate within a multidisciplinary team with a sharp sense of informed decision-making.
  • Highly self-motivated, adaptable, and willing to take initiative when needed.
  • Willing to travel to sites as required.

This job description is indicative and not exhaustive. The Employee's duties and responsibilities may evolve according to the Company's needs, in line with his skills and qualifications.
Additional Information
We Offer:
  • Responsible challenge with diversified field of activity
  • Team-oriented working atmosphere in an international Company
  • Personal development opportunities through own Inova Academy
  • Opportunity to gain an insight into various technical disciplines
  • Excellent employment conditions
  • Attractive working place (central, good transport links)
  • Modern infrastructure

Physical Demands:
  • Frequently required to talk or hear, sit, use hands to finger, handle or feel, reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

Working Conditions:
  • Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. The noise level in the work environment is usually moderate.

Statement regarding individuals with disabilities:
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate the physical and mental limitations of an employee or an applicant. However, no accommodations will be made which may pose serious health safety or environmental risks to the employee or others or which impose undue hardships on the organization.
Statement regarding Equal Employment Opportunity
Equal Opportunity Employer, all applicants will be considered for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation or status with regard to public assistance.
Note: This job description is not intended to fully and completely describe all duties of the position. Other duties not specifically described herein may be required from time-to-time or as required.
For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.

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