ZipRecruiter

Log In

2

Technical Support Engineer Remote Jobs in Worcester, MA

Allego

Junior Support Engineer

Waltham, MA · On-site +1

$55K - $65K/yr

As a Junior Support Engineer, you will be the technical support line to our Customer Success Team ... Ability to work independently as part of a team that is largely remote * Bachelor's Degree ...

Devoted Health

Support Engineer

Waltham, MA · On-site +1

$55K - $64K/yr

Provide technical support for our entire workforce, whether they are in-office or remote, across ChromeOS and MacOS environments. * SaaS Administration: Learn the administration and maintenance of ...

New

thg

Senior Information Security Engineer (REMOTE)

Worcester, MA · On-site +1

$106K - $144K/yr

Ensure SIEM availability, performance, and scalability to support enterprise security monitoring ... technical expertise. Strategic Alignment & Continuous Improvement * Evaluate emerging threats and ...

thg

Senior Information Security Engineer (REMOTE)

Worcester, MA · On-site +1

$106K - $144K/yr

Ensure SIEM availability, performance, and scalability to support enterprise security monitoring ... technical expertise. Strategic Alignment & Continuous Improvement * Evaluate emerging threats and ...

thg

Senior Data Protection Engineer (REMOTE)

Worcester, MA · Remote

$114K - $156K/yr

Support and influence change management and security initiatives across assigned areas. * Integrate ... Provide guidance and technical direction on complex initiatives. * Develop and maintain correlation ...

thg

Senior Data Protection Engineer (REMOTE)

Worcester, MA · Remote

$114K - $156K/yr

Support and influence change management and security initiatives across assigned areas. * Integrate ... Provide guidance and technical direction on complex initiatives. * Develop and maintain correlation ...

Owens Corning

Field Technical Specialist

Worcester, MA · Remote

Remote (National Role; supporting East or West Region) Travel: Up to or greater than 75%, including ... Technical degree in Engineering, Architecture, Construction Technology, Building Sciences, or a ...

next page

Showing results 1-20

All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Worcester, MA

Technical Support Engineer Remote information

See Worcester, MA salary details

$37.4K

$78.9K

$119.2K

How much do technical support engineer remote jobs pay per year?

As of Aug 15, 2026, the average yearly pay for technical support engineer remote in Worcester, MA is $78,860.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,900.00 and $98,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs

What job categories do people searching Technical Support Engineer Remote jobs in Worcester, MA look for?

The top searched job categories for Technical Support Engineer Remote jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Technical Support Engineer Remote jobs?

Cities near Worcester, MA with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you

Junior Support Engineer

Allego

Waltham, MA • On-site, Remote

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

How you'll make a difference:

As a Junior Support Engineer, you will be the technical support line to our Customer Success Team who work directly with the customers in initial information gathering and triaging. Support Engineer will provide second tier, technical support utilizing application expertise, exploration of system data, and technology stack.  You will also work closely with Product Managers, Developers, Dev Ops and other experts to troubleshoot and identify solutions for customers utilizing built-in functionality whenever possible, identifying alternative approaches when necessary, building a reproducible case for identifying bugs, or clarifying product enhancement requests. 

You will be integral to Allego's success through:

  • Investigating support incidents escalated from the internal Customer Success Team. Support may include data gathering and documenting for clear understanding of the reported problem. 
  • Reproducing or isolating possible culprits using log analysis, data review, testing in development environments, and working directly with the external customer 
  • Identifying gaps in CS knowledge and push to close those gaps by escalation to responsible parties and creation of documentation where appropriate 
  • Be the Intersection of product expertise and customer insights to understand what the product functionality is capable of and how the functionality is put into practice 
  • Be able to advise PM, developers or CS when necessary
  • Be a customer advocate by submitting and track bug remediation and/or functional enhancement on customer behalf

Requirements

The ideal candidate will have:

  • Knowledge of relational databases and understanding of SQL 
  • Familiarity with cloud services (AWS a strong plus)
  • Ability to develop documentation based on information from software developers to support Customer Success and customers
  • Ability to work independently as part of a team that is largely remote
  • Bachelor's Degree, certification in a related field or 2 years experience working in a technical support, help desk, or SAAS operation environment 

Benefits

Allego offers a competitive, comprehensive benefits package, available to full-time employees on day one:

  • Medical, dental, and vision coverage
  • Unlimited vacation
  • Paid parental leave
  • Health Reimbursement Account (HRA)
  • Flexible Spending Account (FSA)
  • 401(k) with company matching
  • Short & long-term disability, AD&D, and life insurance
  • Allego stock options

Compensation: $55,000 - $65,000

Apply