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Technical Support Engineer Remote Jobs in Worcester, MA

Mistras Group

TECHNICAL DIRECTOR

Auburn, MA · Remote

The Technical Director is a leadership and operational role focused on driving scalability ... engineering support. * Manage performance, alignment, and communication across a remote ...

Cisco

Software Engineering Technical Leader

Boxborough, MA · On-site +1

$163K - $234K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our team brings together support engineers, voice specialists, network specialists, and application professionals, with 24/7 coverage around the world. We care about doing careful technical work ...

INFINIDAT

Senior Solutions Engineer

Waltham, MA · On-site +1

$60.25 - $77.75/hr

... support in customer environments, including on-site engagement when remote resolution is not ... Serve as the technical escalation point between customers and the engineering team Quality and Lab ...

Resource Innovations

Energy Engineer

Needham, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This position may be remote, with a preferred location in Illinois, Iowa, Massachusetts, New Jersey ... Support and conduct commercial and industrial energy efficiency projects, including retro ...

Resource Innovations

Energy Engineer

Needham, MA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This position may be remote, with a preferred location in Illinois, Iowa, Massachusetts, New Jersey ... Support and conduct commercial and industrial energy efficiency projects, including retro ...

Motorola

Senior AI Engineer (US Remote)

Waltham, MA · Remote

$180K - $210K/yr

  • Medical

  • Dental

  • Retirement

As a senior member of our AI engineering team, you'll provide technical leadership, mentor ... REMOTE Basic Requirements * 8+ years experience in software development * AND 2+ years with AI ...

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Technical Support Engineer Remote information

See Worcester, MA salary details

$37.4K

$78.9K

$119.2K

How much do technical support engineer remote jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical support engineer remote in Worcester, MA is $78,860.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,900.00 and $98,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs

What job categories do people searching Technical Support Engineer Remote jobs in Worcester, MA look for?

The top searched job categories for Technical Support Engineer Remote jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Technical Support Engineer Remote jobs?

Cities near Worcester, MA with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you

Senior Application Engineer (REMOTE or HYBRID TO MA)

The Hanover Insurance Group, Inc.

Worcester, MA • On-site, Remote

$101K - $126K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Hanover Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

164th of 308 rated insurance

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.
We are seeking a highly skilled and experienced Senior Application Engineer to join our software development team in our Worcester office. This role offers flexibility and can be performed fully in-office or hybrid. Remote work location will be considered.
POSITION OVERVIEW:
In this role, you will play a crucial part in designing, developing, and maintaining high-quality software solutions. You will participate in all phases of the software development lifecycle from requirements gathering to deployment and maintenance.
This is a full time, exempt role.
WHAT YOU WILL DO:
  • Design and develop highly reliable full-stack solutions using React.js and Spring Boot.
  • Build new applications, prototypes, and proof-of-concept solutions.
  • Collaborate with cross-functional teams including architects, business analysts, and QA engineers.
  • Own the design, coding, unit testing, deployment, and monitoring of the software you build.
  • Work closely with product owners, developers, and stakeholders to ensure alignment on solution delivery.
  • Translate business requirements into scalable, high-performing systems.
  • Ensure code quality through unit testing, code reviews, and adherence to best practices.
  • Optimize application performance, security, and stability.
  • Participate in architecture and design reviews.
  • Participate in Agile/Scrum ceremonies and contribute to continuous improvement.
  • Mentor junior developers and provide technical leadership.
  • Contribute to engineering standards, best practices, and process improvements.
  • Build knowledge of P&C insurance concepts, business processes, and Hanover systems.

WHAT YOU NEED TO APPLY:
  • Bachelor's degree in Computer Science or related field OR 7+ years of professional software development experience.
  • Strong work ethic, prioritization skills, and attention to detail.
  • 5+ years of professional software development experience.
  • 3+ years of hands-on full-stack development experience (React + Java).
  • Expert knowledge of Java and Spring Boot.
  • Strong knowledge of React.js.
  • Excellent communication skills.
  • Excellent problem-solving and analytical abilities.
  • Ability to manage multiple priorities and tasks simultaneously.
  • Strong understanding of monitoring, observability, and application performance management.
  • Must be eligible to work in the US without requiring sponsorship now or in the future (i.e Lawful Permanent Residence or US Citizen)

BONUS POINTS FOR:
  • Experience with containerization (Kubernetes, Docker).
  • Experience using GitHub Copilot or similar AI-assisted development platforms.
  • Experience with CI/CD pipelines, automated builds, and deployments.
  • Familiarity with cloud platforms (AWS, Azure, or GCP).
  • Experience with UX/UI concepts and front-end best practices.

CAREER DEVELOPMENT:
It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.
BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.
Benefits include:
  • Medical, dental, vision, life, and disability insurance
  • 401K with a company match
  • Tuition reimbursement
  • PTO
  • Company paid holidays
  • Flexible work arrangements
  • Cultural Awareness Day in support of IDE
  • On-site medical/wellness center (Worcester only)
  • Click here for the full list of Benefits

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.
Privacy Policy:
To view our privacy policy and online privacy statement, click here.
Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here
Compensation:
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

What Hanover Insurance employees say

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