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Avaya Ivr Engineer Jobs (NOW HIRING)

ConfigUSA

Avaya Developer

Las Vegas, NV · On-site

Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation. Excellent customer ...

EROS Technologies, Inc.

IVR Developer

Sunnyvale, CA · On-site

... Avaya Orchestration Designer or Avaya Dialog Designer, Avaya Aura Experience Portal (AAEP) or Voice Portal Management (VPMS), SQL skills and data analysis skills, Java, Tomcat and Eclipse IDE ...

Syntricate Technologies

IVR Developer

Chicago, IL · On-site

... Avaya Interaction Center and PBX like Avaya/Cisco • Good troubleshooting skills (Log reading, tracing calls and analyzing issues) • Proficient in Oracle • Excellent analytical skills. Must have ...

Stellar Professionals LLC

Avaya Engineer

Columbia, SC · On-site

Role Overview We are seeking an experienced Telephony Engineer / Project Lead to manage, optimize ... PBX systems, media gateways, IVR, vectoring, and call center configurations. * VoIP & UC ...

MM International

IVR Quality Engineer

Fort Mill, SC · On-site

... like Genesys, Avaya, Cisco, and Twilio. Able to interpret IVR design documents and call flow ... Quality Engineering & DevOps: Strong foundation in test strategy, defect triage, and CI/CD ...

Conch Technologies Inc

Avaya Engineer ( AI/ML )

Phoenix, AZ · On-site

$96K - $132K/yr

Avaya Engineer ( AI/ML ) Location: Phoenix, AZ, Charlotte, NC, and Sunrise, FL ( Onsite 5 days a ... Experience designing and supporting IVR and call-routing solutions * Experience integrating AI ...

Conch Technologies

Contact Center Engineer

Phoenix, AZ · On-site

... Avaya, or NICE * Good knowledge of Python and SQL/query languages * Some experience with Google ... Strong understanding of IVR, call routing, queues, and agent technologies -- Thanks & Regards ...

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How much do avaya ivr engineer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for avaya ivr engineer in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What is an Avaya IVR engineer?

An Avaya IVR Engineer is a technical specialist responsible for designing, implementing, maintaining, and troubleshooting Interactive Voice Response (IVR) systems using Avaya technologies. They work with telephony applications to automate customer interactions, improve call routing, and enhance user experience. Their role often involves programming call flows, integrating with databases and CRM systems, and ensuring optimal system performance. Avaya IVR Engineers typically collaborate with network teams, application developers, and business stakeholders to deliver efficient voice solutions.

What are some common challenges faced by Avaya IVR engineers when integrating IVR systems with other enterprise applications?

Avaya IVR Engineers often encounter challenges when integrating IVR systems with CRM, ERP, or other enterprise applications due to differences in protocols, data formats, and security requirements. Coordinating with cross-functional teams—such as network engineers, security specialists, and application developers—is crucial to ensure seamless data exchange and system reliability. Additionally, troubleshooting integration issues requires a solid understanding of both the Avaya platform and the connected systems to quickly diagnose and resolve problems, minimizing downtime and ensuring a smooth customer experience.

What are the key skills and qualifications needed to thrive as an Avaya IVR engineer, and why are they important?

To excel as an Avaya IVR Engineer, you need strong expertise in telephony systems, voice application development, and a solid understanding of Avaya platforms, often supported by relevant IT or telecommunications degrees. Familiarity with Avaya Aura, Voice Portal, Experience Portal, and scripting languages such as VXML or Java, along with Avaya certifications, are typically required. Analytical thinking, problem-solving abilities, effective communication, and a commitment to customer service are important soft skills. These combined skills ensure reliable design, deployment, and support of IVR solutions that enhance customer experiences and operational efficiency.

What is the difference between Avaya Ivr Engineer vs Avaya Voice Engineer?

AspectAvaya Ivr EngineerAvaya Voice Engineer
CertificationsAvaya certifications, CCNA, CCNPAvaya certifications, CCNA, CCNP
Work EnvironmentTelecommunications, call centers, enterprise networksTelecommunications, call centers, enterprise networks
Job FocusDesign, implement, and maintain IVR systemsDesign, implement, and troubleshoot voice communication systems

Both roles require similar certifications and work in telecommunications environments. The Avaya Ivr Engineer specializes in Interactive Voice Response systems, focusing on automation and customer interaction, while the Avaya Voice Engineer handles broader voice communication systems, including troubleshooting and system integration. Understanding these distinctions helps employers and candidates align skills with job requirements.

What are popular job titles related to Avaya Ivr Engineer jobs?

For Avaya Ivr Engineer jobs, the most frequently searched job titles are:

Infographic showing various Avaya Ivr Engineer job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 89% Full Time, 7% Part Time, and 3% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.

IVR Application support (Avaya & Linux

Cleveland, OH • On-site

E*Pro, Inc.
See more jobs at E*Pro, Inc.external

Full-time

Re-posted 11 days ago

Job description

Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.

Job Description

Job Title: IVR Application support (Avaya & Linux)

Location: Cleveland, OH

Duration: Full Time


Job Description:

Roles and Responsibilities:

6-7 years of Experience in Avaya IVR Development, Configuring and troubleshooting IVR applications, Configuring Voice Protal Maagement Systems 

Experience in Operations and Implementation Inbound and Outbound voice applications on Avaya Platform like Avaya Dialog Designer, Avaya Voice Portal/Experience Portal.

Demonstrated abilities in Integration of IVR application with database and Web Services

Strong problem solving and technical Skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction

Experience in installation of IVR Systems like Avaya Voice Portal and Voice Portal Management System Configurations

Experience in Configurations and Support for Call Center Technologies like Nice, Verint System 

Maintenance and trouble shooting the Avaya and Genesys Call Routing system

Experience understanding of Call Vectors and deployment of Call Flows

Experience Scheduling Backups and performance tuning.

Knowledge in integrating IVR with telephony interfaces (ACD and Genesys CTI).


Must have skills:

Linux, Unix

Development and Support Mix and Experience in Installation and configurations

Avaya Voice Portal 5.2 / Experience Portal 6-7,

Genesys CTI, Oracle DB, 

Strong technical, logical, and analytical skills.

Strong team player and cooperative skills. H3


Nice to have skills:

Advanced analytical, conceptual, and problem-solving abilities

Strong written and oral communication skills

Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly

Ability to work in a team-oriented, collaborative environment.

Ability to translate an idea or need into a completed solution or work product.


Additional Information

All your information will be kept confidential according to EEO guidelines.

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