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Avaya Ivr Engineer Jobs (NOW HIRING)

CLOUD 9 SOLUTIONS, LLC

Telecom Engineer

Lansing, MI · On-site

SIP Gateways (AudioCodes), Avaya SIP environment, CMS; Nice Recording & WFM systems, Nice Cxone ... Assists with various telephony duties, including vectoring, CTI, IVR integration, SIP call routing ...

ARK Infotech Spectrum

Network Engineer

Columbus, OH · On-site

Avaya Telephony / VoIP Engineer** to support and maintain enterprise telephony, unified ... IVR, vectoring, call center services, and unified communications. * Maintain accurate **E911 ...

1 point system

Snowflake Engineer

Pittsburgh, PA · On-site

$111K - $133K/yr

... g., Avaya, Genesys, NICE, Dynamics, IVR platforms) into Snowflake, and transforming it into trusted, consumable datasets for Power BI, APIs, and AI-driven solutions. Key Responsibilities Data ...

Allwyn Corporation

Call Center Engineer (ACD Specialist)

$17.25 - $21.50/hr

Skills: • ACD person not PBX. • Avaya ACD experience preferred but at least one ACD platform ... IVR troubleshooting and basic design understanding • Trunking (SIP trunks) and toll fraud ...

Jobtailor

Telephony Engineer

Columbia, SC · On-site

... IVR, vectoring, call center services, and unified communications * Maintain accurate 911/E911 ... Candidates must be US Citizens or Legal Residents * 2+ years of experience with Avaya on-premise ...

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Avaya Ivr Engineer information

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How much do avaya ivr engineer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for avaya ivr engineer in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What is an Avaya IVR engineer?

An Avaya IVR Engineer is a technical specialist responsible for designing, implementing, maintaining, and troubleshooting Interactive Voice Response (IVR) systems using Avaya technologies. They work with telephony applications to automate customer interactions, improve call routing, and enhance user experience. Their role often involves programming call flows, integrating with databases and CRM systems, and ensuring optimal system performance. Avaya IVR Engineers typically collaborate with network teams, application developers, and business stakeholders to deliver efficient voice solutions.

What are some common challenges faced by Avaya IVR engineers when integrating IVR systems with other enterprise applications?

Avaya IVR Engineers often encounter challenges when integrating IVR systems with CRM, ERP, or other enterprise applications due to differences in protocols, data formats, and security requirements. Coordinating with cross-functional teams—such as network engineers, security specialists, and application developers—is crucial to ensure seamless data exchange and system reliability. Additionally, troubleshooting integration issues requires a solid understanding of both the Avaya platform and the connected systems to quickly diagnose and resolve problems, minimizing downtime and ensuring a smooth customer experience.

What are the key skills and qualifications needed to thrive as an Avaya IVR engineer, and why are they important?

To excel as an Avaya IVR Engineer, you need strong expertise in telephony systems, voice application development, and a solid understanding of Avaya platforms, often supported by relevant IT or telecommunications degrees. Familiarity with Avaya Aura, Voice Portal, Experience Portal, and scripting languages such as VXML or Java, along with Avaya certifications, are typically required. Analytical thinking, problem-solving abilities, effective communication, and a commitment to customer service are important soft skills. These combined skills ensure reliable design, deployment, and support of IVR solutions that enhance customer experiences and operational efficiency.

What is the difference between Avaya Ivr Engineer vs Avaya Voice Engineer?

AspectAvaya Ivr EngineerAvaya Voice Engineer
CertificationsAvaya certifications, CCNA, CCNPAvaya certifications, CCNA, CCNP
Work EnvironmentTelecommunications, call centers, enterprise networksTelecommunications, call centers, enterprise networks
Job FocusDesign, implement, and maintain IVR systemsDesign, implement, and troubleshoot voice communication systems

Both roles require similar certifications and work in telecommunications environments. The Avaya Ivr Engineer specializes in Interactive Voice Response systems, focusing on automation and customer interaction, while the Avaya Voice Engineer handles broader voice communication systems, including troubleshooting and system integration. Understanding these distinctions helps employers and candidates align skills with job requirements.

What are popular job titles related to Avaya Ivr Engineer jobs?

For Avaya Ivr Engineer jobs, the most frequently searched job titles are:

Infographic showing various Avaya Ivr Engineer job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 89% Full Time, 7% Part Time, and 3% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.

Lead Network Engineer

Benton Harbor, MI

Avance Consulting Services
Recruiting and Staffing Services • 501 - 1,000 employees
Learn more about Avance Consulting Servicesexternal

$95K - $132K/yr

Full-time

Re-posted 25 days ago

Key responsibilities

  • Provide skilled technical support for all aspects of unified communications and voice services.

  • Design, implement, troubleshoot, and analyze telephony systems, including Avaya voice communications, call routing, and networking across multiple sites.

  • Lead the engineering, development, and testing of call center infrastructure assets such as ACD, IVR, CTI, and reporting systems.

Job description

Company Description

Warm Greetings!

My name is Srinath and I am a Sr. Technical Recruiter with Avance Consulting.  We are a leading consulting company and have been in consulting business for last 10 years. We are primary vendors to several Fortune 1000, Investment Banks and Financial companies. 

I found your resume on one of the job boards and it looks to be a good fit for an open position we have. Please review the job description listed below. If you are interested, please respond with your updated resume or give me a call on 732-276-9933 Ext 238 at your earliest convenience. If you are not looking for new roles, please forward this email to someone either from your professional network or friends who are looking for new opportunities since we have an excellent referral program.


Job Description

Position- Lead Network Engineer
Location- Benton Harbor, Michigan
Duration- Full Time

Job Description:

  • The GIS Lead Analyst, Contact Center Engineer provides skilled technical support around all aspects of unified communications and voice services.
  • The position requires a high level of general technical knowledge in traditional Avaya voice communications, call routing, and networking.
  • Ideal background would include a minimum of 5 years of experience working with Avaya Communications Manager, Avaya Modular Messaging, Avaya Session Manager and CMS.
  • Duties include scripting, design, analysis, planning, implementation and troubleshooting of the services located at multi sites.
  • Background in software, hardware and maintenance of the telephony systems, voicemail, VoIP technology, and carrier SIP services.
  • The GIS Lead Analyst, Contact Center Engineer will be involved with the Engineering/Planning functions of a traditional voice network group, but will also take part in, and be expected to lead initiatives in the converged network world.
  • The candidate will interface with various business groups and determine if and when the company can utilize and implement such enhanced technologies.
  • Responsible for the engineering and development of Call Center Infrastructure Assets - including ACD, IVR, CTI, Reporting systems. The primary duties will include the design, implementation and testing of call center infrastructure solutions.
  • Support the planning, design, implementation and optimization of new voice products/services. Develop, document, implement and maintain processes and procedures related to service delivery.
  • Perform after hours support duties on occasion to sustain systems and service levels

Minimum Experience:

  • Expert in an AVAYA Call flow designs, VOIP, SIP, CMS, One X, Communication Manager and other AVAYA Contact Center Technology.
  • Experience with IVR administration.
  • Experience with Avaya Modular Messaging administration.
  • Experience with SBC administration.
  • Knowledge and experience with Avaya Interaction Center desirable.
  • Strong leadership and interpersonal skills required. Strong analytical skills, experience solving practical issues and engaging teams of multiple process partners to consensus.
  • SIP transport experience including SIP Toll Free, SIP Trunking and SIP DID.
  • Knowledge of a SIP contact center data center technology platform.
  • Strong knowledge of VoIP implementation including hard- and soft-phones.

Experience Required:

  • Bachelor's Degree from an accredited college or university. A combination of education and experience will be considered.
  • 7+ years of relevant Avaya experience
  • Experience managing third-party vendors
  • Experience in a multinational work environment
  • Polycom Video Conferencing experience is a plus
  • Endless Opportunities

Employment:

As a condition of employment with Company, any successful job applicant will be required to pass a pre-employment drug screen and to successfully complete a background investigation, which may also include a credit check for positions in some areas of our business.

Thanks,

Ganesh Gani

Sr. IT Recruiter

Tricolor, Inc.

Direct: (732) 328-8980

Email: ganesh@ tricolor.com

100 Franklin Square Drive #207, Somerset, NJ 08873

Tel (732) 873-0305 | Fax (732) 873-9075

www.tricolor.com | Certified Minority Business Enterprise (MBE)

Qualifications

Any

Additional Information

All your information will be kept confidential according to EEO guidelines.

Avance Consulting logo

About Avance Consulting

Sourced by ZipRecruiter

Avance Consulting is a global leader in innovative talent solutions for diverse industries. Since 2007, we have been serving nearly a third of Fortune 500 companies and most of the top 100 technology companies worldwide. Our team of 700+ experts offers Engineering Services, Information Technology, Digital and Executive Search solutions from our offices in North America, UK, Europe and APAC. At Avance you can learn new skills and technologies, have more advancement opportunities and career growth, being a part of our productive atmosphere, and a positive reinforcement culture.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Somerset , NJ, US

Year founded

2007

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