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Avaya Ivr Engineer Jobs (NOW HIRING)

Apex Systems

We are seeking a QA Automation Test Engineer to support the testing of AWS Connect phone software ... The position requires deep knowledge of both Avaya and AWS Connect, IVR systems, and call center ...

Hospital for Special Surgery

$101K - $154K/yr

Routing and IVR Optimization Support: Partner with Engineering and Operations to analyze routing ... Trace interactions across CCT Pro, Avaya, CRM platforms, and downstream workflows to understand ...

HSS

Contact Center Analyst

New York, NY · On-site

$101K - $154K/yr

Routing and IVR Optimization Support: Partner with Engineering and Operations to analyze routing ... Trace interactions across CCT Pro, Avaya, CRM platforms, and downstream workflows to understand ...

Headway Tek Inc

Amazon Connect Developer

Manhattan, NY · On-site

Lead Systems Engineer Amazon Connect Healthcare Contact Center Technology Location:St Louis,MO or ... Build and maintain contact flows, IVR logic, routing profiles, queues, hours of operation, quick ...

Conch Technologies Inc

AI/ML NLP Engineer

Phoenix, AZ · On-site

Avaya * Cisco Contact Center * LivePerson * Experience designing and supporting IVR and call ... Support DevOps processes utilizing GitHub, GitHub Actions, and CI/CD pipelines Ideal Candidate A ...

Brillio

The Lead Systems Engineer - Amazon Connect will be responsible for designing, implementing ... Build and maintain contact flows, IVR logic, routing profiles, queues, hours of operation, quick ...

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Avaya Ivr Engineer information

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How much do avaya ivr engineer jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for avaya ivr engineer in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What is an Avaya IVR engineer?

An Avaya IVR Engineer is a technical specialist responsible for designing, implementing, maintaining, and troubleshooting Interactive Voice Response (IVR) systems using Avaya technologies. They work with telephony applications to automate customer interactions, improve call routing, and enhance user experience. Their role often involves programming call flows, integrating with databases and CRM systems, and ensuring optimal system performance. Avaya IVR Engineers typically collaborate with network teams, application developers, and business stakeholders to deliver efficient voice solutions.

What are some common challenges faced by Avaya IVR engineers when integrating IVR systems with other enterprise applications?

Avaya IVR Engineers often encounter challenges when integrating IVR systems with CRM, ERP, or other enterprise applications due to differences in protocols, data formats, and security requirements. Coordinating with cross-functional teams—such as network engineers, security specialists, and application developers—is crucial to ensure seamless data exchange and system reliability. Additionally, troubleshooting integration issues requires a solid understanding of both the Avaya platform and the connected systems to quickly diagnose and resolve problems, minimizing downtime and ensuring a smooth customer experience.

What are the key skills and qualifications needed to thrive as an Avaya IVR engineer, and why are they important?

To excel as an Avaya IVR Engineer, you need strong expertise in telephony systems, voice application development, and a solid understanding of Avaya platforms, often supported by relevant IT or telecommunications degrees. Familiarity with Avaya Aura, Voice Portal, Experience Portal, and scripting languages such as VXML or Java, along with Avaya certifications, are typically required. Analytical thinking, problem-solving abilities, effective communication, and a commitment to customer service are important soft skills. These combined skills ensure reliable design, deployment, and support of IVR solutions that enhance customer experiences and operational efficiency.

What is the difference between Avaya Ivr Engineer vs Avaya Voice Engineer?

AspectAvaya Ivr EngineerAvaya Voice Engineer
CertificationsAvaya certifications, CCNA, CCNPAvaya certifications, CCNA, CCNP
Work EnvironmentTelecommunications, call centers, enterprise networksTelecommunications, call centers, enterprise networks
Job FocusDesign, implement, and maintain IVR systemsDesign, implement, and troubleshoot voice communication systems

Both roles require similar certifications and work in telecommunications environments. The Avaya Ivr Engineer specializes in Interactive Voice Response systems, focusing on automation and customer interaction, while the Avaya Voice Engineer handles broader voice communication systems, including troubleshooting and system integration. Understanding these distinctions helps employers and candidates align skills with job requirements.

What are popular job titles related to Avaya Ivr Engineer jobs?

For Avaya Ivr Engineer jobs, the most frequently searched job titles are:

Infographic showing various Avaya Ivr Engineer job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 89% Full Time, 7% Part Time, and 3% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.

Call Center Engineer (ACD Specialist)

Remote

Lumen Solutions Group Inc.
See more jobs at Lumen Solutions Group Inc.external

$17.25 - $21.50/hr

Other

Re-posted 4 days ago

Job description

Call Center Engineer (ACD Specialist)

Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and Enterprise Transformation.

Location: Washington, DC (Remote)

Job Type: Contract

Seeking a skilled Call Center Engineer with strong experience in ACD platforms (preferably Avaya) to support and optimize contact center operations. This role involves troubleshooting call routing, managing IVR flows, and ensuring high availability of voice and digital channels.

Skills:

  • ACD person not PBX.
  • Avaya ACD experience preferred but at least one ACD platform experience required including understanding of ACD platform components, call routing logic and call flow configuration and debugging.
  • Understand call center terminology and integrations such as CTI, VRU, call recording, WFM, SMS/Chat/Text, etc.
  • Ability to read troubleshooting traces.
  • IVR troubleshooting and basic design understanding.
  • Trunking (SIP trunks) and toll fraud knowledge including carrier terminology including toll-free numbers, DID numbers, DNIS, ANI, etc. plus AT&T Route Its usage knowledge.
  • Basic network knowledge including TCP/IP fundamentals, VoIP (SSIP, SRTP) concepts, LAN/WAN basics and understanding of call quality factors (latency, jitter, packet loss).
  • ODBC configuration and writing SQL queries.
  • Basic XML review and interpretation.
  • Microsoft office knowledge plus file transfer software.
  • Basic ITIL processes and procedures along with incident management, change management, escalation handling and ability to work under pressure in real-time environments.
  • Experience with ticketing systems such as Service Now, monitoring tools and reporting dashboards.
  • Ability to troubleshoot call routing issues, root cause analysis, log analysis, and interpreting system alerts.
  • Performance monitoring includes call volume, queue wait times, abandon rates, etc.
  • Understanding of basic workforce management concepts, service level agreements, KPIs
  • Basic Windows PC skills.
  • Basic understanding of VM solutions aka Cloud solutions such as AWS or Azure.
  • Must be a team player and willing to share information freely.
  • Clear verbal and written communication skills, ability to explain technical issues to non-technical users and collaborate with network teams, application teams and business stakeholders.
  • Must share on-call support as we are a 24x7 support group, ability to write / update documentation (runbooks, diagrams, etc.).
  • Understanding of data privacy (PCI, PII and HIPPA), access control and permissions and following compliance standards.

Lumen Solutions Group Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.

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