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Avaya Tier Engineer Jobs (NOW HIRING)

AA2IT

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Avaya Engineer

Fort Worth, TX · On-site

$45 - $52/hr

Telecommunications Engineer Location: Forth Worth TX Duration: 9 months Required Experience ... routing tier 1 troubleshooting. -Develop, test, maintain, install, and/or deploy technologies ...

AA2IT

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Avaya Engineer

Fort Worth, TX · On-site

$45 - $52/hr

Telecommunications Engineer Location: Forth Worth TX Duration: 9 months Required Experience ... routing tier 1 troubleshooting. -Develop, test, maintain, install, and/or deploy technologies ...

Avaya

Senior Technical Account Engineer - BAE Systems

$106K - $145K/yr

Avaya is looking for a Senior Technical Account Engineer to serve as the senior technical leader for a critical BAE Systems AP2 environment in Northern Virginia. This is not a traditional Tier 3 ...

Avaya Corporation

$76K - $105K/yr

Avaya is looking for a Senior Technical Account Engineer to serve as the senior technical leader for a critical BAE Systems AP2 environment in Northern Virginia. This is not a traditional Tier 3 ...

Socket.dev

Associate Voice Engineer

Iowa, LA · On-site

Provide tier 1 technical support for voice communication systems, resolving issues with phone ... Participate in Avaya OneCloud migration activities, including data collection, cut‑sheet ...

National Capitol Contracting (NCC)

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Telecommunications Analyst

Washington, DC · On-site

NCC is seeking a Telecom Engineer/Analyst to support and optimize an enterprise unified ... Provide Tier 2 and Tier 3 support for Microsoft Teams Phone, Direct Routing, Avaya telephony, and ...

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Design Engineer I - Comms

Greenville, SC · On-site

$46K - $61K/yr

Avaya/Mitel * Technical documentation, business analysis and/or technical writing experience a plus ... While we're committed to providing top-tier solutions, we're just as committed to supporting our ...

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Avaya Tier Engineer information

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How much do avaya tier engineer jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for avaya tier engineer in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What is an Avaya Tier Engineer?

An Avaya Tier Engineer is a technical specialist responsible for supporting, maintaining, and troubleshooting Avaya communication systems, such as phone networks and collaboration platforms. They provide tiered support, often addressing complex issues that frontline support cannot resolve. Their duties include configuring system settings, diagnosing hardware and software problems, and ensuring optimal performance of Avaya products. These engineers often work directly with clients or internal teams to resolve technical incidents and implement system upgrades.

What are the key skills and qualifications needed to thrive as an Avaya Tier Engineer?

To thrive as an Avaya Tier Engineer, you need in-depth knowledge of Avaya communication systems, VoIP technologies, and troubleshooting methodologies, typically backed by certifications like Avaya Certified Support Specialist (ACSS). Familiarity with Avaya Aura, Communication Manager, SIP protocols, and ticketing systems is commonly required. Strong analytical thinking, customer service orientation, and effective communication help you excel in diagnosing and resolving complex technical issues. These skills are crucial to ensure reliable enterprise communications, minimize downtime, and deliver high-quality technical support to clients.

What are some common challenges faced by Avaya Tier Engineers, and how can they prepare to handle them?

Avaya Tier Engineers often encounter challenges such as troubleshooting complex VoIP or unified communications issues, resolving integration problems with third-party systems, and keeping up with frequent software updates. To succeed, it's important to stay current on Avaya platforms, utilize diagnostic tools, and communicate closely with both clients and cross-functional teams. Regularly participating in training and leveraging Avaya's technical resources can help engineers resolve issues efficiently and support continuous system reliability.

What are popular job titles related to Avaya Tier Engineer jobs?

For Avaya Tier Engineer jobs, the most frequently searched job titles are:

Infographic showing various Avaya Tier Engineer job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.

Avaya Engineer

Fort Worth, TX • On-site

AA2IT
IT Services • 11 - 50 employees
Learn more about AA2ITexternal

$45 - $52/hr

Contractor

Medical, Dental, Vision

Posted 24 days ago

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Job description

Title: Telecommunications Engineer
Location: Forth Worth TX
Duration: 9 months
Required Experience & Expertise Must have expertise in at least one of the following: Avaya Aura (CM, SM, SMGR, AES, AADS) AudioCodes Client and Gateway Ribbon Client Genesys Cloud NetSapiens High School Diploma/GED: Minimum 3 years of direct experience OR Associate's Degree in IS: Minimum 2 years of direct experience

Job Summary:
Emerging IT professional within the Telecommunications family developing and applying technical expertise in one or more IT disciplines that support Cook Children's technical infrastructure.
Jobs in this family are responsible for developing, testing, maintaining, installing, and/or deploying technologies.
In addition, the role is responsible for the establishment, development, and promotion of standard architectures, as well as hardware and software components.
This role provides consulting services to application development teams and/or customers regarding technologies and the application of specific technology standards.

Job Responsibilities:
-Configure, repair and install telecommunications voice and data lines while adhering to code standards.
-Analyze and troubleshoot telecommunications infrastructure issues.
-Provide technical assistance to the community.
-Configure and support Nortel, Vocera, and Shortel telecommunications systems.
-Perform network switching and routing tier 1 troubleshooting.
-Develop, test, maintain, install, and/or deploy technologies supporting Cook Children's technical infrastructure.
-Support the establishment, development, and promotion of standard architectures, hardware components, and software components.
-Provide consulting services to application development teams and/or customers regarding technologies and specific technology standards.
Required Skills & Experience:
-At least three (3) years of direct experience with a high school diploma or equivalent.
OR
-Associate's Degree in IS and at least two (2) years of direct experience.
-Developing and applying technical expertise in one or more IT disciplines that support technical infrastructure.
-Experience with configuration, repair and installation of telecommunications voice and data lines.
-Experience analyzing and troubleshooting telecommunications infrastructure issues.
-Experience providing technical assistance to the community.
-Experience configuring and supporting Nortel, Vocera, and Shortel telecommunications systems.
-Network switching and routing tier 1 troubleshooting experience.

Education:
-BA/BS degree in IS or Business.

Company Description

At AA2IT, we deliver solutions that align with your business goals, built on innovation, backed by a team of experts, and guided by measurable outcomes.