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Avaya Tier Engineer Jobs (NOW HIRING)

Peraton

Voice & Video Engineer (Tier II)

Washington, DC · On-site

$104K - $166K/yr

In this role, the Voice and Video Engineer will be responsible for configuring, managing ... Strong understanding of VoIP and Video technologies (Avaya, Cisco, Tandburg, and/or Webex, etc.

Peraton

Voice & Video Engineer (Tier II)

Washington, DC · On-site

$104K - $166K/yr

In this role, the Voice and Video Engineer will be responsible for configuring, managing ... Strong understanding of VoIP and Video technologies (Avaya, Cisco, Tandburg, and/or Webex, etc.

Peraton

Voice & Video Engineer (Tier II)

Washington, DC · On-site

$104K - $166K/yr

In this role, the Voice and Video Engineer will be responsible for configuring, managing ... Strong understanding of VoIP and Video technologies (Avaya, Cisco, Tandburg, and/or Webex, etc.

Field of Talent

VOIP Systems Tech

Terre Haute, IN · On-site

RingCentral, Zoom Phone, 8x8, Mitel, Cisco, Avaya, packet analysis, network troubleshooting tools ... Provide Tier I and Tier II support for hosted, cloud, and on-premise VOIP environments.

Field of Talent

VOIP Systems Tech

Terre Haute, IN · On-site

$30 - $38/hr

RingCentral, Zoom Phone, 8x8, Mitel, Cisco, Avaya, packet analysis, network troubleshooting tools ... Provide Tier I and Tier II support for hosted, cloud, and on-premise VOIP environments.

Zealot Labs, Inc.

Zealot is deploying AI systems at the center of western cyber operations , backed by tier-1 US VCs ... Modbus, DNP3, OPC-UA, EtherNet/IP, IEC 61850. * + Experience reverse engineering PLC firmware ...

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Avaya Tier Engineer information

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How much do avaya tier engineer jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for avaya tier engineer in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What is an Avaya Tier Engineer?

An Avaya Tier Engineer is a technical specialist responsible for supporting, maintaining, and troubleshooting Avaya communication systems, such as phone networks and collaboration platforms. They provide tiered support, often addressing complex issues that frontline support cannot resolve. Their duties include configuring system settings, diagnosing hardware and software problems, and ensuring optimal performance of Avaya products. These engineers often work directly with clients or internal teams to resolve technical incidents and implement system upgrades.

What are the key skills and qualifications needed to thrive as an Avaya Tier Engineer?

To thrive as an Avaya Tier Engineer, you need in-depth knowledge of Avaya communication systems, VoIP technologies, and troubleshooting methodologies, typically backed by certifications like Avaya Certified Support Specialist (ACSS). Familiarity with Avaya Aura, Communication Manager, SIP protocols, and ticketing systems is commonly required. Strong analytical thinking, customer service orientation, and effective communication help you excel in diagnosing and resolving complex technical issues. These skills are crucial to ensure reliable enterprise communications, minimize downtime, and deliver high-quality technical support to clients.

What are some common challenges faced by Avaya Tier Engineers, and how can they prepare to handle them?

Avaya Tier Engineers often encounter challenges such as troubleshooting complex VoIP or unified communications issues, resolving integration problems with third-party systems, and keeping up with frequent software updates. To succeed, it's important to stay current on Avaya platforms, utilize diagnostic tools, and communicate closely with both clients and cross-functional teams. Regularly participating in training and leveraging Avaya's technical resources can help engineers resolve issues efficiently and support continuous system reliability.

What are popular job titles related to Avaya Tier Engineer jobs?

For Avaya Tier Engineer jobs, the most frequently searched job titles are:

Infographic showing various Avaya Tier Engineer job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.

Voice & Video Engineer (Tier II)

Washington, DC • On-site

Peraton
IT Services • 10K+ employees
Learn more about Peratonexternal

$104K - $166K/yr

Full-time

Re-posted 9 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

Job description

Responsibilities
Peraton is looking for a Voice and Video Technician to support a contract onsite in Washington, DC. In this role, the Voice and Video Engineer will be responsible for configuring, managing, monitoring, and maintaining government Command and Control (C2) conference rooms and video-teleconferencing endpoints.
Peraton has served as the prime contractor for this program since its inception in the 1980's. We provide high-level government leaders with reliable secure voice, video, and fax communications anytime, anywhere, in any environment in support of day-to-day operations. We support a secure, worldwide, high-performance communications network comprised of real-time interactive applications allowing complex national and worldwide communications. Peraton provides the O&M of the network infrastructure and its components. We provide integration for development of hardware and software solutions, and engineering support for the delivery of system, network, software, and security solutions.
The Voice and Video Technician is responsible for but not limited to:
  • Tier II phone support of reported customer incidents supporting network conference room video systems, desktop video systems, video conferencing systems, video gateways, and video control systems.
  • Provide End User support, to include in-room and external network support with graphical user interface access and operability; troubleshooting, scheduling and administering video teleconferences.
  • Conduct testing and configuration of existing hardware, including application of security controls, generation and application of security certificates, and specialized configuration testing for individual platforms.
  • Perform patch and firmware upgrades of devices, break/fix support and daily operations and management support, including onsite assistance for special events.
  • Testing and evaluation of video infrastructure equipment such as multi-controller units, meeting systems, video content servers, and video control systems.
  • Testing and evaluation of video endpoint devices and associated peripherals.
  • Documentation and reporting of all associated testing activities.
  • Develop and provide training to end users on the various endpoint devices.

Qualifications
Required Qualifications:
  • An active/current TS/SCI Security Clearance is required.
  • Must be able to work shift schedule (Panama) supporting 24/7 operations.
  • Bachelor's degree in an IT related field and 5+ years of related experience or a commensurate combination of education, training and experience, is required; four years of relevant experience in the above-cited duties may be substituted in lieu of a degree.
  • A current 8140/8570 IAT Level II compliant certification.
  • CCST Certification (IT Support or Networking).
  • Strong understanding of VoIP and Video technologies (Avaya, Cisco, Tandburg, and/or Webex, etc.).

Desired Qualifications:
  • Current CCNA certification.
  • Experience with the ITIL library in support of incident and change management.
  • Experience with a maintenance ticketing system to manage incidents and problems.
  • Knowledge of Solarwinds, Splunk, and Variphy monitoring systems.
  • Previous experience supporting a government and/or Department of Defense customer.

Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range
$104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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