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Avaya Tier Engineer Jobs (NOW HIRING)

Safelite Group

Senior Telecom Engineer

Columbus, OH

Avaya Cloud Office (ACO) * Voice infrastructure * SIP-based communications * IVR solutions ... Act as a primary Tier 3 escalation point within a 24x7 on-call rotation. * Drive rapid resolution ...

Safelite Group

Senior Telecom Engineer

Columbus, OH · On-site

Genesys Cloud Contact Center Xima Avaya Cloud Office (ACO) Voice infrastructure SIP-based ... Act as a primary Tier 3 escalation point within a 24x7 on-call rotation. Drive rapid resolution of ...

ASM Research

Unified Communications Engineer

... Tier II support. * Develop and document standards, runbooks, and configuration baselines for UC ... Phone, Avaya, or similar), including dial plans, call routing, voicemail, and conferencing.

Zones

VOIP Technician

Albany, NY · On-site

$24.03 - $26.44/hr

As a VoIP Technician, you will work with Cisco, Avaya and NEC PBXs and peripherals at client ... You will provide consultation, design, installation, support, configuration/programming, MAC ...

Zones LLC.

VOIP Technician

Albany, NY · On-site

$24.03 - $26.44/hr

As a VoIP Technician, you will work with Cisco, Avaya and NEC PBXs and peripherals at client ... You will provide consultation, design, installation, support, configuration/programming, MAC ...

Zones LLC.

VOIP Technician

Albany, NY · On-site

$24.03 - $26.44/hr

As a VoIP Technician, you will work with Cisco, Avaya and NEC PBXs and peripherals at client ... You will provide consultation, design, installation, support, configuration/programming, MAC ...

RSC2, Inc

SATCOM Engineer

Fort Detrick, MD · On-site

$88K - $110K/yr

We are looking for a SATCOM Engineer to join our growing team in Fort Detrick, MD! The successful ... We offer a top-tier benefits package which includes medical, dental, vision, PTO, employer matching ...

Integral Consulting Services, Inc.

$105K - $125K/yr

Tier 1 & Executive Triage: Provide standard desktop support for users on PCs, deliver dedicated ... Configure and maintain user desk phones (Avaya) and mobile devices (iOS, Intune). * Project ...

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Avaya Tier Engineer information

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$47

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How much do avaya tier engineer jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for avaya tier engineer in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What is an Avaya Tier Engineer?

An Avaya Tier Engineer is a technical specialist responsible for supporting, maintaining, and troubleshooting Avaya communication systems, such as phone networks and collaboration platforms. They provide tiered support, often addressing complex issues that frontline support cannot resolve. Their duties include configuring system settings, diagnosing hardware and software problems, and ensuring optimal performance of Avaya products. These engineers often work directly with clients or internal teams to resolve technical incidents and implement system upgrades.

What are the key skills and qualifications needed to thrive as an Avaya Tier Engineer?

To thrive as an Avaya Tier Engineer, you need in-depth knowledge of Avaya communication systems, VoIP technologies, and troubleshooting methodologies, typically backed by certifications like Avaya Certified Support Specialist (ACSS). Familiarity with Avaya Aura, Communication Manager, SIP protocols, and ticketing systems is commonly required. Strong analytical thinking, customer service orientation, and effective communication help you excel in diagnosing and resolving complex technical issues. These skills are crucial to ensure reliable enterprise communications, minimize downtime, and deliver high-quality technical support to clients.

What are some common challenges faced by Avaya Tier Engineers, and how can they prepare to handle them?

Avaya Tier Engineers often encounter challenges such as troubleshooting complex VoIP or unified communications issues, resolving integration problems with third-party systems, and keeping up with frequent software updates. To succeed, it's important to stay current on Avaya platforms, utilize diagnostic tools, and communicate closely with both clients and cross-functional teams. Regularly participating in training and leveraging Avaya's technical resources can help engineers resolve issues efficiently and support continuous system reliability.

What are popular job titles related to Avaya Tier Engineer jobs?

For Avaya Tier Engineer jobs, the most frequently searched job titles are:

Infographic showing various Avaya Tier Engineer job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.

SCADA / ICS Exploitation Engineer APPLIED AI RE VR SIEMENS SCHNEIDER ABB New York, NY / On Site →

Manhattan, NY • On-site

Zealot Labs, Inc.
See more jobs at Zealot Labs, Inc.external

Other

Posted 18 days ago

Job description

Zealot is deploying AI systems at the center of western cyber operations , backed by tier-1 US VCs and industry leaders. Our team includes alumni of Anthropic, xAI, and Anduril. Soon live with close U.S. allies abroad.

Compensation 100K-195K + skin in the game equity

Location New York, NY On Site

Stage Early-stage startup backed by tier 1 investors. Small, growing team with exceptionally high ownership.

  • + Build AI-driven systems that discover vulnerabilities in SCADA/ICS environments (PLCs, RTUs, HMIs) and gain access at scale.
  • + Reverse engineer proprietary industrial protocols and control system firmware to feed the models that find the next entry point.
  • + Develop the AI tooling that bridges IT/OT boundaries at scale, not one target at a time, but across entire classes of industrial systems.
  • + Turn your deep ICs knowledge into training data, heuristics, and system understanding that makes machines as good at finding access as you are.
  • + Strong experience with SCADA/ICS vulnerability research and exploit development focused on gaining access.
  • + Familiarity with industrial protocols: Modbus, DNP3, OPC-UA, EtherNet/IP, IEC 61850.
  • + Experience reverse engineering PLC firmware (Siemens, Allen-Bradley, Schneider, ABB).
  • + Understanding of OT network architectures, Purdue model segmentation, and IT/OT boundary weaknesses.
  • + Strong C/C++ or Python skills for tooling and exploit development.
Nice to Have
  • + Published CVEs or advisories against ICs/SCADA products.
  • + Experience with HMI exploitation (WinCC, FactoryTalk, Ignition).
  • + Familiarity with safety instrumented systems (SIS) and their attack surfaces.
  • + Experience with ICs-specific fuzzing and protocol analysis tools.
  • + Experience building with LLMs and AI agents.
  • + Background in red team operations against critical infrastructure.
  • + Motivated by the challenge of breaking into the systems that run critical infrastructure.
  • + Clearly interested in stepping away from purely manual research and moving toward the development of AI systems.
  • + Building something massive matters more to you than comfort, titles, or predictability.
  • + You want to be early at a company that will change an industry, and you're ready to do what that actually takes.

Note to recruiting firms: SCADA/ICS vulnerability research focused on gaining access is the core requirement. This role is about finding and exploiting entry points, not effects delivery. Industrial protocol and PLC reversing experience are essential.

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