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Avaya Engineer Jobs in Raleigh, NC (NOW HIRING)

Procom Services

Sr Voice Engineer

Durham, NC

Voice Engineer Job Details Demonstrated skills on Avaya systems, which includes. Avaya ... Avaya Modular Messaging voice mail system. Avaya AES servers Avaya SES server Avaya System and ...

Accenture

Gemini Enterprise for CX Sr. Engineer

Raleigh, NC · On-site

$94K - $266K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You Are A hands-on Senior Engineer with strong experience in Google's Gemini Enterprise for ... Avaya, NICE etc. * Minimum of 5 years of experience in aligning technology capabilities with ...

New

Accenture

Gemini Enterprise for CX Specialist

Raleigh, NC

$70K - $196K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy ... Avaya, NICE etc. * Minimum of 3 years of experience in aligning technology capabilities with ...

New

All JobsAvaya Engineer JobsAvaya Engineer Jobs in Raleigh, NC

Avaya Engineer information

See Raleigh, NC salary details

$28

$46

$70

How much do avaya engineer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for avaya engineer in Raleigh, NC is $46.34, according to ZipRecruiter salary data. Most workers in this role earn between $37.40 and $59.33 per hour, depending on experience, location, and employer.

What does an Avaya engineer do?

Avaya is a multinational software and telecommunications company that develops and sells unifying communications solutions, such as voice over IP (VoIP) Technology, phone systems, system administration, and other technical tools. Avaya engineers may work for the Avaya corporation or an organization that utilizes the software. In this role, you design a central system based on your company's communication needs within their organization and with customers. This may include setting up an in-house call center, a network of remote answering lines, or a hybrid of both. Once the design is approved, you oversee the installation of the system and may be responsible for regular maintenance and repairs to ensure it continues to run properly.

What is the difference between Avaya Engineer vs VoIP Engineer?

AspectAvaya EngineerVoIP Engineer
CertificationsAvaya certifications, CCNA, CCNPCCNA, CCNP, Cisco certifications
Work EnvironmentTelecommunications, enterprise networksVoIP systems, enterprise and service provider networks
Industry UsageTelecom providers, large corporationsIT firms, telecom, service providers

Both roles involve managing voice communication systems, but Avaya Engineers specialize in Avaya platforms, while VoIP Engineers focus on various VoIP technologies across different vendors. The choice depends on the specific systems used by the employer.

What is an Avaya engineer?

Avaya Engineers are IT professionals who specialize in designing, implementing, maintaining, and troubleshooting Avaya communication systems, such as VoIP phone systems, contact centers, and unified communications platforms. They work with Avaya hardware and software to ensure seamless communication within organizations. Their responsibilities often include system configuration, upgrades, user support, and resolving technical issues to maintain optimal system performance.

What are the key skills and qualifications needed to thrive as an Avaya engineer, and why are they important?

To thrive as an Avaya Engineer, you need in-depth knowledge of telephony systems, VoIP, networking fundamentals, and experience with Avaya platforms, usually validated by certifications like Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS). Familiarity with Avaya Aura, Communication Manager, Session Manager, and troubleshooting tools is essential. Strong problem-solving abilities, attention to detail, and effective communication are vital soft skills for managing complex installations and client interactions. These skills ensure reliable deployment, maintenance, and support of Avaya solutions, leading to optimal system performance and customer satisfaction.

What are some common challenges Avaya engineers face when managing large-scale communication systems?

Avaya Engineers working with large-scale communication systems often encounter challenges like integrating legacy infrastructure with newer Avaya solutions, ensuring system reliability during peak usage, and troubleshooting complex network issues that may impact voice quality or connectivity. Effective communication and collaboration with IT, network, and support teams are essential to quickly resolve incidents and implement updates or patches. Staying up-to-date with Avaya's evolving technologies and best practices helps engineers anticipate potential issues and optimize system performance.
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Avaya Engineer jobs near you
Infographic showing various Avaya Engineer job openings in Raleigh, NC as of August 2026, with employment types broken down into 87% Full Time, 7% Part Time, and 6% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $96,390 per year, or $46.3 per hour.

Sr Voice Engineer

Procom Consultants Group

Durham, NC

Contractor

Re-posted 17 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Sr Voice Engineer


On behalf of our client, Procom Services is searching for a Voice Engineer for a contract opportunity in Durham, NC.


Sr Voice Engineer Job Details


  • Demonstrated skills on Avaya systems, which includes.
  • Avaya Communications Manager 5.2.1, or higher.
  • Avaya Modular Messaging voice mail system.
  • Avaya AES servers
  • Avaya SES server
  • Avaya System and Session Manager
  • Avaya SIPERA SBC or other SBC's
  • Avaya G860/ Audio Codes.
  • Avaya AES servers.
  • Nectar, or other VoIP monitoring tools
  • Infortel, or other CDR
  • Polycom, Lync, or other audio conferencing systems.


Sr Voice Engineer Mandatory Skills


  • Develops and maintains appropriate vendor and internal/external customer relationships
  • Provide 1st, and 2nd level technical support for integrated voice systems and networks.
  • Maintains high level of expertise in current and emerging technologies
  • Create telecom documentation, defining equipment and circuit inventory.
  • Participates in ensuring that customer requests via the ticketing system are managed to closure.
  • Complies with all standard internal controls and processes.
  • Delivers results in support of achieving the organization's Service Level Agreements.
  • 5+ year's professional level experience maintaining and troubleshooting Avaya CM and other related Avaya systems.
  • Performs programming, for ARS, AAR, Route patterns.
  • Adding Avaya 9650 hardphones, and One-x Commuicator Softphones.
  • Adding voice mail boxes in Avaya Modular Messaging system.
  • Know how to program and install DS1, Medpro, CLAN, and VAL circuit packs.
  • Be able to perform firmware upgrades to circuit packs.
  • Must know about TDM, Pri, and SIP Trunking.
  • Must know how to build Trunk Groups, Signal Groups, and DS1 programming.
  • Should know how to troubleshoot analog, modem, and fax lines.
  • Hands on knowledge with patch panels, cross connects, and punch down blocks.
  • Circuit packs, and G650 power supply replacement.
  • Know how to program phones features such as call forward, EC500, abrv-dial, hunt groups, cov-paths, VDN, and Vectors.
  • Updates standard documentation templates.
  • Must be able to meet with all levels within ITS and LOB to present options and provide technical direction within established standards.
  • Vendor Management.
  • Experience managing dial numbering plans.
  • Extensive experience with Avaya ACD/PBX/VoIP. DS-0, DS-1, and DS-3 circuits, , CSUs, Modems, inband signaling, ISDN PRI, digital and analog trunking, and voice channel characteristics. Avaya CM Call-Center Administration. Avaya Border Controllers/Session manager.
  • Experience with VoIP systems.
  • Experience with PC based tools and products, MS Office products suite preferred.
  • Interpersonal, organizational, customer service, communications verbal skills.
  • Plus to have, but not required. Certifications on Avaya, ACIS, and ACSS.


Sr Voice Engineer Start Date


ASAP


Sr Voice Engineer Assignment Length


6+ months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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