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Avaya Jobsexternal in Raleigh, NC (NOW HIRING)

Procom Services

Sr Voice Engineer

Durham, NC · On-site

Avaya Communications Manager 5.2.1, or higher. Avaya Modular Messaging voice mail system. Avaya AES servers Avaya SES server Avaya System and Session Manager Avaya SIPERA SBC or other SBC's Avaya ...

Procom Consultants Group

Sr Voice Engineer

Durham, NC · On-site

Avaya Communications Manager 5.2.1, or higher. * Avaya Modular Messaging voice mail system. * Avaya AES servers * Avaya SES server * Avaya System and Session Manager * Avaya SIPERA SBC or other SBC'

Procom Consultants Group

Sr. Voice Engineer

Durham, NC · On-site

Avaya Communications Manager 5.2.1, or higher. * Avaya Modular Messaging voice mail system. * Avaya AES servers * Avaya SES server * Avaya System and Session Manager * Avaya SIPERA SBC or other SBC'

Syntricate Technologies

Genesys PO

Cary, NC · On-site

... from Avaya to Genesys. • Track impact of migration to IVR metrics such as Mis directs, containment and abandonment • Define UAT Test scenarios and test cases, support UAT testing team • ...

Infojini Inc

Operations Specialist

Raleigh, NC

HEAT or similar tracking tool, Avaya or similar call distribution tool, Microsoft Windows, Office 2010/2013 * Experience and thorough knowledge in Active Directory administration, such as, creation ...

Accenture

Gemini Enterprise for CX Specialist

Raleigh, NC · On-site

$70K - $196K/yr

... Avaya, NICE etc. * Minimum of 3 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc. * Bachelor's degree or equivalent ...

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Avaya information

See Raleigh, NC salary details

$28

$46

$70

How much do avaya jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for avaya in Raleigh, NC is $46.34, according to ZipRecruiter salary data. Most workers in this role earn between $37.40 and $59.33 per hour, depending on experience, location, and employer.

What is an Avaya specialist?

An Avaya specialist is an IT professional who is skilled in installing, configuring, maintaining, and troubleshooting Avaya communication systems such as phone systems, contact centers, and unified communications solutions. They ensure that businesses can effectively use Avaya products for voice, video, messaging, and collaboration. Avaya specialists may also provide user training, technical support, and integration with other IT systems. Their expertise helps organizations maintain reliable communication infrastructure and address any issues that arise.

What are the key skills and qualifications needed to thrive as an Avaya engineer?

To thrive as an Avaya Engineer, you need strong knowledge of telephony systems, VoIP, networking, and typically a relevant degree or Avaya certifications like ACIS or ACSS. Familiarity with Avaya platforms (Aura, IP Office), troubleshooting tools, and network monitoring systems is essential. Excellent problem-solving, communication, and customer service skills help you resolve issues efficiently and work well with clients and teams. These skills are crucial for ensuring reliable communication solutions and maintaining seamless business operations.

What are some common challenges faced by Avaya support engineers, and how can they be addressed?

Avaya support engineers often encounter challenges such as troubleshooting complex telecommunication systems, managing multiple client requests, and staying updated with the latest software releases. To address these, engineers typically rely on strong problem-solving skills, effective communication with cross-functional teams, and ongoing training provided by Avaya. Collaborating closely with network administrators and end-users also helps in quickly identifying and resolving issues, ensuring minimal disruption to business operations.

What is the difference between Avaya vs Cisco Collaboration Engineer?

AspectAvayaCisco Collaboration Engineer
CertificationsAvaya Certified Support Specialist, Avaya Aura certificationsCisco CCNA Collaboration, CCNP Collaboration
Work EnvironmentTelecommunications and VoIP systems in enterprise settingsUnified communications, VoIP, and collaboration solutions in enterprise networks
Industry UsageCommon in contact centers and customer service environmentsWidely used in corporate communication and collaboration infrastructure

Both Avaya and Cisco Collaboration Engineers work with VoIP and unified communication systems in enterprise environments. While Avaya specialists focus on Avaya-specific platforms like Avaya Aura, Cisco Collaboration Engineers work with Cisco's collaboration solutions such as Cisco Unified Communications Manager. The choice depends on the company's existing infrastructure and preferred vendor solutions.

What are popular job titles related to Avaya jobs in Raleigh, NC?

For Avaya jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Avaya jobs in Raleigh, NC look for?

The top searched job categories for Avaya jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Avaya jobs?

Cities near Raleigh, NC with the most Avaya job openings:

Avaya jobs near you
Infographic showing various Avaya job openings in Raleigh, NC as of September 2026, with employment types broken down into 78% Full Time, 6% Part Time, and 16% Contract. Highlights an 70% Physical, 4% Hybrid, and 26% Remote job distribution, with an average salary of $96,390 per year, or $46.3 per hour.

Sr Voice Engineer

Durham, NC • On-site

Procom Services
Manufacturing • 1 - 10 employees
Learn more about Procom Servicesexternal

Full-time

Re-posted 7 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:

Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties:

Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Voice Engineer


On behalf of our client, Procom Services is searching for a Voice Engineer for a contract opportunity in Durham, NC.


Voice Engineer Job Details


Demonstrated skills on Avaya systems, which includes.

Avaya Communications Manager 5.2.1, or higher.

Avaya Modular Messaging voice mail system.

Avaya AES servers

Avaya SES server

Avaya System and Session Manager

Avaya SIPERA SBC or other SBC's

Avaya G860/ Audio Codes.

Avaya AES servers.

Nectar, or other VoIP monitoring tools

Infortel, or other CDR

Polycom, Lync, or other audio conferencing systems.

Qualifications

Voice Engineer Mandatory Skills


Develops and maintains appropriate vendor and internal/external customer relationships

Provide 1st, and 2nd level technical support for integrated voice systems and networks.

Maintains high level of expertise in current and emerging technologies

Create telecom documentation, defining equipment and circuit inventory.

Participates in ensuring that customer requests via the ticketing system are managed to closure.

Complies with all standard internal controls and processes.

Delivers results in support of achieving the organization's Service Level Agreements.

5+ year's professional level experience maintaining and troubleshooting Avaya CM and other related Avaya systems.

Performs programming, for ARS, AAR, Route patterns.

Adding Avaya 9650 hardphones, and One-x Commuicator Softphones.

Adding voice mail boxes in Avaya Modular Messaging system.

Know how to program and install DS1, Medpro, CLAN, and VAL circuit packs.

Be able to perform firmware upgrades to circuit packs.

Must know about TDM, Pri, and SIP Trunking.

Must know how to build Trunk Groups, Signal Groups, and DS1 programming.

Should know how to troubleshoot analog, modem, and fax lines.

Hands on knowledge with patch panels, cross connects, and punch down blocks.

Circuit packs, and G650 power supply replacement.

Know how to program phones features such as call forward, EC500, abrv-dial, hunt groups, cov-paths, VDN, and Vectors.

Updates standard documentation templates.

Must be able to meet with all levels within ITS and LOB to present options and provide technical direction within established standards.

Vendor Management.

Experience managing dial numbering plans.

Extensive experience with Avaya ACD/PBX/VoIP. DS-0, DS-1, and DS-3 circuits, , CSUs, Modems, inband signaling, ISDN PRI, digital and analog trunking, and voice channel characteristics. Avaya CM Call-Center Administration. Avaya Border Controllers/Session manager.

Experience with VoIP systems.

Experience with PC based tools and products, MS Office products suite preferred.

Interpersonal, organizational, customer service, communications verbal skills.

Plus to have, but not required. Certifications on Avaya, ACIS, and ACSS.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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