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Contract Cisco Cucm Jobs in Raleigh, NC (NOW HIRING)

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

... Cisco Unified Communications systems including but not limited to CUCM, CUC, Unity, UCCX, UCCE ... the contract cent and UC arena * Lead Engineering efforts of UC and Contact center Projects

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

... Cisco Unified Communications systems including but not limited to CUCM, CUC, Unity, UCCX, UCCE ... the contract cent and UC arena * Lead Engineering efforts of UC and Contact center Projects

All JobsContract Cisco Cucm JobsContract Cisco Cucm Jobs in Raleigh, NC

Contract Cisco Cucm information

See Raleigh, NC salary details

$80.2K

$101.9K

$131.7K

How much do contract cisco cucm jobs pay per year?

As of Sep 7, 2026, the average yearly pay for contract cisco cucm in Raleigh, NC is $101,893.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,900.00 and $112,300.00 per year, depending on experience, location, and employer.

What is a contract Cisco CUCM?

Contract Cisco CUCM jobs involve working on a temporary or project basis to implement, manage, or troubleshoot Cisco Unified Communications Manager (CUCM) systems for organizations. CUCM is a call control platform that provides voice, video, messaging, and mobility services. Professionals in this role may be responsible for configuring CUCM, integrating with other systems, upgrading software, and providing technical support. These positions are often contract-based, meaning they last for a specific period or until the completion of a particular project.

What are the key skills and qualifications needed to thrive as a contract Cisco CUCM specialist?

To thrive as a Contract Cisco CUCM specialist, you need strong knowledge of Cisco Unified Communications Manager (CUCM), VoIP technologies, and telephony networking, usually backed by relevant IT degrees or certifications such as Cisco CCNA Collaboration or CCNP Collaboration. Familiarity with Cisco management tools, call routing systems, and troubleshooting utilities is essential for efficient system maintenance. Excellent problem-solving, communication, and client management skills help you address technical issues and support end users effectively. These skills and qualifications ensure reliable, secure voice communications and successful project delivery in dynamic enterprise environments.

What are the main challenges faced by a contract Cisco CUCM engineer, and how can they be addressed?

As a Contract Cisco CUCM Engineer, one of the main challenges is quickly adapting to different client environments and existing telephony infrastructures. Each organization may have unique configurations, policies, and legacy systems that require customized solutions. Effective communication with in-house IT staff and thorough documentation are essential for understanding requirements and ensuring smooth integration or migration. Staying updated with the latest Cisco CUCM features and best practices also helps in addressing issues efficiently and delivering value to the client.

What is the difference between Contract Cisco Cucm vs Contract Cisco Voice Engineer?

AspectContract Cisco CucmContract Cisco Voice Engineer
CertificationsCCNA Collaboration, CCNP CollaborationCCNA Voice, CCNP Collaboration
Work EnvironmentData centers, enterprise networksTelecom providers, enterprise communication systems
Job FocusCUCM deployment, configuration, troubleshootingVoice system design, integration, troubleshooting
Industry UsageIT and networking companiesTelecommunications and enterprise communication providers

Contract Cisco Cucm roles primarily focus on deploying and managing Cisco Unified Communications Manager systems, while Contract Cisco Voice Engineer positions involve designing and troubleshooting voice communication solutions. Both roles require similar certifications and work in related environments, but their specific responsibilities differ based on system deployment versus system design and support.

What are the most commonly searched types of Cisco Cucm jobs in Raleigh, NC?

The most popular types of Cisco Cucm jobs in Raleigh, NC are:

What are popular job titles related to Contract Cisco Cucm jobs in Raleigh, NC?

For Contract Cisco Cucm jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Contract Cisco Cucm jobs in Raleigh, NC look for?

The top searched job categories for Contract Cisco Cucm jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Contract Cisco Cucm jobs?

Cities near Raleigh, NC with the most Contract Cisco Cucm job openings:

Contract Cisco Cucm jobs near you
Infographic showing various Contract Cisco Cucm job openings in Raleigh, NC as of August 2026, with employment types broken down into 88% Full Time, 5% Part Time, and 7% Contract. Highlights an 86% Physical, 6% Hybrid, and 8% Remote job distribution, with an average salary of $101,893 per year, or $49 per hour.

Senior Voice Engineer -NATIONWIDE-

GlobalXperts

Raleigh, NC • On-site

$101K - $139K/yr

Contractor

Re-posted 23 days ago

Job description

Company Description
GlobalXperts is a leading IT Solution Provider whose business focus is to provide Day 2 remote monitoring & co-managed support and professional services for advanced Cisco, Microsoft and Data Center solutions. Our Level 1 through Level 3 networking experts (CCNA through CCIE) are available around-the-clock and have a deep understanding of internetworking technologies (Collaboration, Data Center, Borderless networking, Security) and products from leading equipment manufacturers giving you access to multi-technology support from a single source. Our professional services approach track with Cisco's PPDIOO model which is to prepare, plan, design, implement, operate, and optimize. And, while each phase of the service delivery model is strategically designed to build upon the previous phase, GlobalXperts technical staff has been successfully utilized by our customers for any or all phases.
Job Description
GlobalXperts is seeking a senior level IP Telephony Systems Engineer with the experience in Cisco Contact Center, and Cisco UC cluster environments who will be responsible for providing core IP telephony Design, Deployment, Maintenance and Support of IP telephony and call center projects, and implementations.
Duties and Responsiblities:
  • Perform client consultation: Plan, Design, Implement and support IP based call center and US solutions
  • Analyze the existing voice and data networks and recommend solutions based on requirements
  • Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP, UCCE.
  • Design, implement, and/or maintain Cisco Unified Communications systems including but not limited to CUCM, CUC, Unity, UCCX, UCCE, CUPS, VG, CUBE, CER, CVP.
  • Assist the account teams during the sales process by educating the customer on new technologies in the contract cent and UC arena
  • Lead Engineering efforts of UC and Contact center Projects
  • Maintain and support Cisco's IP Telephony and IPCC Contact Center Enterprise and all related Cisco IP telephony infrastructure
  • Administer and troubleshoot Unified Call Manager, Unity voicemail, ICM Call Center systems, IVR CVP, and supporting infrastructure, including CTI integration to switching platforms, dialers, call recorders and desk top platforms
  • Create, Implement, and Support ICM and CVP call routing scripts and required reports .
  • Work directly with the business group to design, and test ICM and CVP call flows to meet the business requirements
  • Support Cisco Agent Desktop and Cisco Supervisor Desktop clients
  • Identify new offerings that arise from new technologies
  • Identify new offerings that arise from customer demand and needs
  • Maintain documentation of the UC environment and operational procedures
  • Provide knowledge transfer to Team members and support staff
  • Work as a team to ensure customer requirements are gathered and projects are successfully implements

  • Identifiable Behavior: It is imperative you maintain the following Identifiable Behavior:
  • Self motivated
  • A strong professional personality
  • Results driven
  • Strong work ethic
  • Team focused
  • Ability to manage and influence individuals to obtain maximum results
  • Highly effective communicator (written & verbal)
  • Strong negotiation skills
  • Self-confident, which translates well with customers, partners and colleagues
  • Flexible and adaptable to change
  • Able to grasp new concepts and translate ideas into actions
  • An investigative mind
  • Lateral thinker

Qualifications
  • Minimum 7 years related experience in the networked voice and call center environments
  • High-end experience in PBX and/or Call Center systems engineering experience
  • Bachelor's degree in Computer Science, Engineering or related discipline: equivalent experience is acceptable
  • Ability to work weekends and off hours as necessary to meet customer requirements
  • Willingness to travel up to 25% of time
  • Expert Knowledge of Cisco IP telephony and UCC Call Center technologies and solutions
  • Excellent Customer Service and communication skills
  • Experience in the administration and support of Cisco's UC portfolio including but not limited to CUCM, CUC, Unity, UCCE, CUPS, VG, CUBE, CER, and CVP
  • Knowledge in CVP scripting and call control
  • Knowledge of Call Center supporting applications such as ticketing systems
  • Strong critical thinking and analytical skills
  • Good team player, willing to share knowledge with the team
  • Ability to manage and influence individuals to obtain maximum results
  • Highly effective communicator (written & verbal)
  • Certification level of a CCNP Voice at a minimum, CCIE Voice Desirable

Additional Information
All your information will be kept confidential according to EEO guidelines.

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