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Avaya Engineer Jobs (NOW HIRING)

The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels ... Perform malware analysis, reverse engineering, and memory/disk analysis to support incident triage ...

The Avaya Infinityโ„ข platform unifies fragmented customer experiences, connecting the channels ... Perform malware analysis, reverse engineering, and memory/disk analysis to support incident triage ...

Engineering and Sciences Subcategory: Systems Engineer Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: TS.SCI_wPoly Clearance Level Must Be Able to Obtain:

As Engineer II, you'll develop proficiency on projects, technical assignments and company processes that directly impact our operations. Your ability to collaborate, build and nurture your network ...

Engineering and Sciences Subcategory: Systems Engineer Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: TS.SCI_wPoly Clearance Level Must Be Able to Obtain:

As Engineer II, you'll develop proficiency on projects, technical assignments and company processes that directly impact our operations. Your ability to collaborate, build and nurture your network ...

Routers Firewalls Switches CCNA or better preferred Avaya experience: Traditional PBX VoiP PBX Aura vmail Understanding of circuits and SIP protocol. ACSS or better preferred This is an immediate ...

Voice Engineer Job Details Demonstrated skills on Avaya systems, which includes. Avaya ... Avaya Modular Messaging voice mail system. Avaya AES servers Avaya SES server Avaya System and ...

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Avaya Engineer information

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$28

$47

$72

How much do avaya engineer jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for avaya engineer in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What Does an Avaya Engineer Do?

Avaya is a multinational software and telecommunications company that develops and sells unifying communications solutions, such as voice over IP (VoIP) Technology, phone systems, system administration, and other technical tools. Avaya engineers may work for the Avaya corporation or an organization that utilizes the software. In this role, you design a central system based on your company's communication needs within their organization and with customers. This may include setting up an in-house call center, a network of remote answering lines, or a hybrid of both. Once the design is approved, you oversee the installation of the system and may be responsible for regular maintenance and repairs to ensure it continues to run properly.

What is the difference between Avaya Engineer vs VoIP Engineer?

AspectAvaya EngineerVoIP Engineer
CertificationsAvaya certifications, CCNA, CCNPCCNA, CCNP, Cisco certifications
Work EnvironmentTelecommunications, enterprise networksVoIP systems, enterprise and service provider networks
Industry UsageTelecom providers, large corporationsIT firms, telecom, service providers

Both roles involve managing voice communication systems, but Avaya Engineers specialize in Avaya platforms, while VoIP Engineers focus on various VoIP technologies across different vendors. The choice depends on the specific systems used by the employer.

What are Avaya Engineers?

Avaya Engineers are IT professionals who specialize in designing, implementing, maintaining, and troubleshooting Avaya communication systems, such as VoIP phone systems, contact centers, and unified communications platforms. They work with Avaya hardware and software to ensure seamless communication within organizations. Their responsibilities often include system configuration, upgrades, user support, and resolving technical issues to maintain optimal system performance.

What are the key skills and qualifications needed to thrive as an Avaya Engineer, and why are they important?

To thrive as an Avaya Engineer, you need in-depth knowledge of telephony systems, VoIP, networking fundamentals, and experience with Avaya platforms, usually validated by certifications like Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS). Familiarity with Avaya Aura, Communication Manager, Session Manager, and troubleshooting tools is essential. Strong problem-solving abilities, attention to detail, and effective communication are vital soft skills for managing complex installations and client interactions. These skills ensure reliable deployment, maintenance, and support of Avaya solutions, leading to optimal system performance and customer satisfaction.

What are some common challenges Avaya Engineers face when managing large-scale communication systems?

Avaya Engineers working with large-scale communication systems often encounter challenges like integrating legacy infrastructure with newer Avaya solutions, ensuring system reliability during peak usage, and troubleshooting complex network issues that may impact voice quality or connectivity. Effective communication and collaboration with IT, network, and support teams are essential to quickly resolve incidents and implement updates or patches. Staying up-to-date with Avaya's evolving technologies and best practices helps engineers anticipate potential issues and optimize system performance.
What cities are hiring for Avaya Engineer jobs? Cities with the most Avaya Engineer job openings:
What are the most commonly searched types of Avaya Engineer jobs? The most popular types of Avaya Engineer jobs are:
What states have the most Avaya Engineer jobs? States with the most job openings for Avaya Engineer jobs include:
What job categories do people searching Avaya Engineer jobs look for? The top searched job categories for Avaya Engineer jobs are:
Infographic showing various Avaya Engineer job openings in the United States as of June 2026, with employment types broken down into 45% Full Time, 5% Temporary, and 50% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.
SOC Analyst & Incident Response Lead

SOC Analyst & Incident Response Lead

Avaya

OR โ€ข Hybrid

Other

Posted 2 days ago


Job description

About Avaya

Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections - with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Information

Job Code: 00270114

Job Family: Information Technology

Job Function: Information Security

Job Description

We are seeking a highly skilled and experienced Tier 3 SOC Analyst who will also function as the Incident Response Lead. This is a hybrid technical-leadership position focused on managing critical security events, conducting forensic investigations, and continuously enhancing the incident response program. As a senior member of the SOC, you will be the escalation point for complex and high-impact security incidents, support forensic analysis, lead root cause investigations, and contribute to detection engineering efforts.ย 

Key Responsibilitiesย 

Tier 3 SOC Analyst Dutiesย 

  • Act as the final escalation point for complex security alerts and incidents identified through Azure Sentinel and other security monitoring tools.ย 

  • Conduct in-depth digital forensic investigations across endpoints, networks, and cloud infrastructure (Azure, M365, Microsoft Dynamics etc.).ย 

  • Perform malware analysis, reverse engineering, and memory/disk analysis to support incident triage and response.ย 

  • Provide expert-level guidance to Tier 1 and Tier 2 SOC analysts; coach and mentor to raise team capabilities.ย 

  • Correlate threat intelligence with incident data to understand adversary behavior and campaign objectives.ย 

  • Collaborate with SIEM engineers to tune, develop, and optimize detection use cases, particularly for emerging threats.ย 

  • Maintain documentation of playbooks, threat scenarios, and incident patterns.ย 

  • Assist in management of suite of security tools.ย 

Incident Response Lead Dutiesย 

  • Lead and coordinate the end-to-end incident response lifecycle, from detection through containment, eradication, and recovery.ย 

  • Own and maintain IR documentation including incident tracking, timelines, RCA, and after-action reports.ย 

  • Liaise with the CSIRT team and relevant business stakeholders during critical incidents.ย 

  • Lead post-incident reviews and facilitate lessons learned workshops, contributing to policy, procedure, and control improvements.ย 

  • Drive continuous process improvement across SOC and IR operations, ensuring integration with change and problem management.ย 

  • Ensure executive-level incident reporting and briefings are prepared and delivered as needed.ย 


Qualifications

Requiredย 

  • 5+ years of experience in a Security Operations Center or Incident Response role.ย 

  • Proven experience leading major incident response efforts (e.g., ransomware, APT, data breaches).ย 

  • Strong forensic analysis skills (disk, memory, log, and network forensics).ย 

  • Advanced proficiency in SIEM platforms (preferably Microsoft Sentinel), EDR tools (Defender for Endpoint), and forensic toolsets.ย 

  • Understanding of attacker TTPs mapped to MITRE ATT&CK and threat hunting methodologies.ย 

  • Hands-on experience with scripting and automation (e.g., PowerShell, Python) to streamline investigations and response.ย 

  • Knowledge of security controls, network protocols, operating systems, and cloud environments (Azure).ย 

  • U.S. citizenship is required for this position.
  • Strong communication skills and ability to present technical findings to non-technical stakeholders.ย 

  • Must be available to work outside of working hours when necessary.

Desirable Certificationsย 

  • GIAC Certified Forensic Analyst (GCFA) or GIAC Certified Incident Handler (GCIH)ย 

  • CISSP, OSCP, GCIA, or equivalentย 

  • Microsoft certifications: SC-200, SC-300, AZ-500ย 

Key Competenciesย 

  • Calm and decisive under pressureย 

  • Analytical and detail-orientedย 

  • Strong leadership and collaboration skillsย 

  • Proactive approach to process optimization and threat mitigationย 

  • Passion for continuous learning and capability development

The pay range for this opportunity is from $93,000 to $125,500 + bonus potential + benefits.ย  This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, competencies.

#LI-CS1

Experience
3 - 6 Years of Experience
Education
Bachelor degree or equivalent experience
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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.