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L2 Support Engineer Jobs (NOW HIRING)

Tata Consultancy Service Limited

Engineer

Mount Laurel, NJ · On-site

$90K - $100K/yr

Work with L2 support teams to guide issue triage and resolution. Ensure adherence to SLAs, incident management, and change management processes. Participate in on-call / rotational shifts as part of ...

Northern Base

Level 3 Support Engineer

Jersey City, NJ · On-site

... L2 support teams Experience collaborating with engineering, development, network, and quality teams Strong analytical, communication, and problem-solving skills Education: Bachelor's Degree in ...

IT America Inc

XStore L2 Support Lead

Los Angeles, CA · On-site

XStore L2 Support Lead Location: City of Industry, CA Duration: Long term contract XStore support ... Collaborate with product vendors and engineering teams * Deployment and tracking corrective changes ...

Vitol

Data Support Engineer

Houston, TX

$109K - $131K/yr

... Engineering team in Houston, supporting mission-critical data pipelines in a fast-paced energy ... Provide L1 and L2 support for data pipelines, including incident triage, troubleshooting, and ...

Vitol

Data Support Engineer

Houston, TX · On-site

$109K - $131K/yr

... Engineering team in Houston, supporting mission-critical data pipelines in a fast-paced energy ... Provide L1 and L2 support for data pipelines, including incident triage, troubleshooting, and ...

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How much do l2 support engineer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for l2 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is an L2 Support Engineer?

L2 Support Engineers, also known as Level 2 Support Engineers, are technical professionals who handle more complex customer issues that cannot be resolved by first-level (L1) support. They are responsible for diagnosing, troubleshooting, and resolving technical problems related to software, hardware, or network systems. L2 Support Engineers often work closely with L1 support teams to escalate and resolve incidents, and may also collaborate with development or engineering teams for deeper technical issues. Their role is critical in ensuring timely and effective solutions to customer problems, maintaining service quality, and minimizing downtime.

What are the key skills and qualifications needed to thrive as an L2 Support Engineer, and why are they important?

To thrive as an L2 Support Engineer, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA, ITIL, or Microsoft Certified Solutions Associate (MCSA) is highly valuable. Excellent problem-solving abilities, effective communication, and customer service orientation are essential soft skills in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are critical in maintaining IT service quality and business continuity.

How does an L2 Support Engineer typically collaborate with other support tiers and technical teams?

L2 Support Engineers act as a bridge between the frontline (L1) support and more specialized (L3) technical teams. They handle complex issues escalated from L1, performing in-depth troubleshooting and root cause analysis. If an issue requires deeper expertise, L2 will document findings and pass it to the L3 or development teams, often participating in joint problem-solving sessions. This collaborative approach ensures efficient resolution of customer problems and allows L2 engineers to build strong technical and communication skills while learning from both customer interactions and advanced technical challenges.

What is the difference between L2 Support Engineer vs Network Support Technician?

AspectL2 Support EngineerNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, ITILCompTIA Network+, Cisco CCNA, similar certifications
Work EnvironmentCorporate IT, data centers, technical support teamsNetwork operations centers, on-site troubleshooting, client sites
ResponsibilitiesAdvanced troubleshooting, system analysis, escalation handlingNetwork setup, maintenance, basic troubleshooting
Industry UsageIT services, tech companies, enterprise environmentsTelecommunications, ISPs, enterprise networks

While both roles require networking knowledge and certifications like Cisco CCNA, the L2 Support Engineer handles more complex technical issues and system analysis, whereas the Network Support Technician focuses on network setup and basic troubleshooting. The L2 Support Engineer typically works in corporate IT environments, providing escalated support, while the Network Support Technician often works in network operations centers or on-site to maintain network infrastructure.

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L2 Support Engineer jobs near you
Infographic showing various L2 Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Senior Java L3 Production Support Engineer

Tech Mirrors

Mount Laurel Township, NJ • On-site

Other

Posted 4 days ago

Job description

Role: Java L3 Application Support Engineer
Location: Mount Laurel, NJ (Onsite)
Duration: 12 Months

LOCAL to Mount Laurel, New Jersey ONLY!

Technology Stack: Java| Spring Boot| Angular.
Experience 10 years (relevant application support development experience) Shift Yes may require rotational shifts

Job Summary
The L3 Application Support Engineer will provide advanced production support for business critical applications built using Java| Spring Boot| and Angular. This role focuses on deep technical troubleshooting| root cause analysis| and permanent fix implementation| working closely with development| infrastructure| and DevOps teams to ensure high availability and performance of applications.

Key Responsibilities
• Provide L3 production support for enterprise applications developed using Java| Spring Boot| and Angular.
• Perform in-depth root cause analysis (RCA) for recurring and complex incidents.
• Debug application issues related to APIs| microservices| backend logic| and frontend components.
• Analyze logs| stack traces| database issues| and performance bottlenecks.
• Implement bug fixes| patches| and minor enhancements in coordination with development teams.
• Support production deployments| releases| hotfixes| and post-release validations.
• Work with L2 support teams to guide issue triage and resolution.
• Ensure adherence to SLAs| incident management| and change management processes.
• Participate in on-call rotational shifts as part of 24×7 support coverage.
• Maintain and improve support documentation| runbooks| and SOPs.
• Proactively identify stability| performance| and security improvements.

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