ZipRecruiter

Log In

1

L2 Support Engineer Jobs (NOW HIRING)

IT America Inc

XStore L2 Support Lead

Los Angeles, CA · On-site

XStore L2 Support Lead Location: City of Industry, CA Duration: Long term contract XStore support ... Collaborate with product vendors and engineering teams * Deployment and tracking corrective changes ...

AgreeYa Solutions

L2 Cloud Support Engineer

Westerville, OH · Hybrid

$54 - $72.25/hr

L2 Cloud Support Engineer Job Location :: Westerville OH (Onsite) Shift Time : 02:00 PM to 11:00 PM EST Description: AgreeYa is a global Systems Integrator and is seeking an experienced, Cloud ...

next page

Showing results 1-20

People also search for

All JobsL2 Support Engineer Jobs

L2 Support Engineer information

See salary details

$16

$39

$68

How much do l2 support engineer jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for l2 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an L2 Support Engineer, and why are they important?

To thrive as an L2 Support Engineer, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA, ITIL, or Microsoft Certified Solutions Associate (MCSA) is highly valuable. Excellent problem-solving abilities, effective communication, and customer service orientation are essential soft skills in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are critical in maintaining IT service quality and business continuity.

How does an L2 Support Engineer typically collaborate with other support tiers and technical teams?

L2 Support Engineers act as a bridge between the frontline (L1) support and more specialized (L3) technical teams. They handle complex issues escalated from L1, performing in-depth troubleshooting and root cause analysis. If an issue requires deeper expertise, L2 will document findings and pass it to the L3 or development teams, often participating in joint problem-solving sessions. This collaborative approach ensures efficient resolution of customer problems and allows L2 engineers to build strong technical and communication skills while learning from both customer interactions and advanced technical challenges.

What are L2 Support Engineers?

L2 Support Engineers, also known as Level 2 Support Engineers, are technical professionals who handle more complex customer issues that cannot be resolved by first-level (L1) support. They are responsible for diagnosing, troubleshooting, and resolving technical problems related to software, hardware, or network systems. L2 Support Engineers often work closely with L1 support teams to escalate and resolve incidents, and may also collaborate with development or engineering teams for deeper technical issues. Their role is critical in ensuring timely and effective solutions to customer problems, maintaining service quality, and minimizing downtime.

What is the difference between L2 Support Engineer vs Network Support Technician?

AspectL2 Support EngineerNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, ITILCompTIA Network+, Cisco CCNA, similar certifications
Work EnvironmentCorporate IT, data centers, technical support teamsNetwork operations centers, on-site troubleshooting, client sites
ResponsibilitiesAdvanced troubleshooting, system analysis, escalation handlingNetwork setup, maintenance, basic troubleshooting
Industry UsageIT services, tech companies, enterprise environmentsTelecommunications, ISPs, enterprise networks

While both roles require networking knowledge and certifications like Cisco CCNA, the L2 Support Engineer handles more complex technical issues and system analysis, whereas the Network Support Technician focuses on network setup and basic troubleshooting. The L2 Support Engineer typically works in corporate IT environments, providing escalated support, while the Network Support Technician often works in network operations centers or on-site to maintain network infrastructure.

More about L2 Support Engineer jobs
What cities are hiring for L2 Support Engineer jobs? Cities with the most L2 Support Engineer job openings:
What states have the most L2 Support Engineer jobs? States with the most job openings for L2 Support Engineer jobs include:
What job categories do people searching L2 Support Engineer jobs look for? The top searched job categories for L2 Support Engineer jobs are:
L2 Support Engineer jobs near you
Infographic showing various L2 Support Engineer job openings in the United States as of May 2026, with employment types broken down into 24% Full Time, 72% Part Time, 2% Temporary, and 2% Contract. Highlights an 39% Physical, 11% Hybrid, and 50% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
IT Support Engineer

IT Support Engineer

Braintree Technology Solutions

Dallas, TX

Other

Posted 2 days ago

Job description

Job Title: Enterprise IT Support Engineer (Onsite – Mid-Level)

Location: Onsite at Dallas, TX
Experience: 4–7 years

Role Scope & Boundaries

This role provides onsite L2 support for enterprise end-user services. It does not include infrastructure ownership, application development, or backend system administration but works closely with those teams to ensure smooth end-user operations.

Role Summary

The Enterprise IT Support Engineer (Onsite – Mid-Level) provides hands-on technical support for end-user computing services across assigned locations. The role focuses on incident resolution, service request fulfillment, and maintaining stable desktop operations while working closely with the Onsite IT Support Lead and remote teams.

Key Responsibilities

  • Provide onsite IT support for desktops, laptops, printers, scanners, peripherals, and mobile devices
  • Support telephone systems, RSA tokens, VPN access, and Citrix connectivity
  • Perform password resets and basic identity/access-related support
  • Assist users with day-to-day IT issues to improve productivity and efficiency
  • Monitor, update, and resolve tickets using GSEP and Ivanti LanDesk
  • Handle L2-level incidents and service requests within defined SLAs
  • Escalate unresolved or complex issues to the Onsite Lead or appropriate teams
  • Ensure tickets are documented clearly with troubleshooting steps and resolution details
  • Install, configure, and maintain desktop operating systems and enterprise applications
  • Install and troubleshoot drivers for local and network printers and peripherals
  • Support Microsoft Office, Outlook, browsers, and approved enterprise software
  • Perform hardware troubleshooting and coordinate replacements when required
  • Update user information in organizational systems as directed
  • Support onboarding and offboarding activities (account setup, access changes, device readiness)
  • Assist with user access updates for enterprise applications
  • Support desktop-related IT projects, rollouts, and migrations
  • Participate in planned maintenance and change activities
  • Assist with site-level deployments and refresh activities
  • Maintain accurate ticket updates and basic documentation
  • Follow SOPs, runbooks, and standard support processes
  • Work closely with onsite lead, remote teams, and other IT towers

Required Skills & Qualifications

  • Strong experience in enterprise desktop and end-user IT support
  • Hands-on knowledge of:
    • Windows OS and Microsoft Office
    • Citrix (connectivity support)
    • RSA tokens and VPN
    • Ivanti LanDesk
    • Apple iOS and Android devices
    • Printers, scanners, and peripherals
  • Good troubleshooting and communication skills
  • Ability to manage multiple tasks in a fast-paced environment
  • Strong customer service mindset

 

Apply