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L2 Support Engineer Jobs (NOW HIRING)

eClerx

L2 Support & API Specialist

Dallas, TX · On-site

L2 Support & API Specialist Location: Dallas, US Type: Full-time (On-site 5 days in office) Job ... Work closely with the engineering team to drive resolution of client issues. * Influence and ...

IT America Inc

XStore L2 Support Lead

Los Angeles, CA · On-site

XStore L2 Support Lead Location: City of Industry, CA Duration: Long term contract XStore support ... Collaborate with product vendors and engineering teams * Deployment and tracking corrective changes ...

Northern Base

Level 3 Support Engineer

Jersey City, NJ · On-site

... L2 support teams Experience collaborating with engineering, development, network, and quality teams Strong analytical, communication, and problem-solving skills Education: Bachelor's Degree in ...

Vitol

Data Support Engineer

Houston, TX · On-site

$109K - $131K/yr

... Engineering team in Houston, supporting mission-critical data pipelines in a fast-paced energy ... Provide L1 and L2 support for data pipelines, including incident triage, troubleshooting, and ...

Vitol

Data Support Engineer

Houston, TX · On-site

$109K - $131K/yr

... Engineering team in Houston, supporting mission-critical data pipelines in a fast-paced energy ... Provide L1 and L2 support for data pipelines, including incident triage, troubleshooting, and ...

Vitol

Data Support Engineer

Houston, TX

$109K - $131K/yr

... Engineering team in Houston, supporting mission-critical data pipelines in a fast-paced energy ... Provide L1 and L2 support for data pipelines, including incident triage, troubleshooting, and ...

Vitol

Data Support Engineer

Houston, TX · On-site

$109K - $131K/yr

... Engineering team in Houston, supporting mission-critical data pipelines in a fast-paced energy ... Provide L1 and L2 support for data pipelines, including incident triage, troubleshooting, and ...

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L2 Support Engineer information

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How much do l2 support engineer jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for l2 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is an L2 Support Engineer?

L2 Support Engineers, also known as Level 2 Support Engineers, are technical professionals who handle more complex customer issues that cannot be resolved by first-level (L1) support. They are responsible for diagnosing, troubleshooting, and resolving technical problems related to software, hardware, or network systems. L2 Support Engineers often work closely with L1 support teams to escalate and resolve incidents, and may also collaborate with development or engineering teams for deeper technical issues. Their role is critical in ensuring timely and effective solutions to customer problems, maintaining service quality, and minimizing downtime.

What are the key skills and qualifications needed to thrive as an L2 Support Engineer, and why are they important?

To thrive as an L2 Support Engineer, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA, ITIL, or Microsoft Certified Solutions Associate (MCSA) is highly valuable. Excellent problem-solving abilities, effective communication, and customer service orientation are essential soft skills in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are critical in maintaining IT service quality and business continuity.

How does an L2 Support Engineer typically collaborate with other support tiers and technical teams?

L2 Support Engineers act as a bridge between the frontline (L1) support and more specialized (L3) technical teams. They handle complex issues escalated from L1, performing in-depth troubleshooting and root cause analysis. If an issue requires deeper expertise, L2 will document findings and pass it to the L3 or development teams, often participating in joint problem-solving sessions. This collaborative approach ensures efficient resolution of customer problems and allows L2 engineers to build strong technical and communication skills while learning from both customer interactions and advanced technical challenges.

What is the difference between L2 Support Engineer vs Network Support Technician?

AspectL2 Support EngineerNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, ITILCompTIA Network+, Cisco CCNA, similar certifications
Work EnvironmentCorporate IT, data centers, technical support teamsNetwork operations centers, on-site troubleshooting, client sites
ResponsibilitiesAdvanced troubleshooting, system analysis, escalation handlingNetwork setup, maintenance, basic troubleshooting
Industry UsageIT services, tech companies, enterprise environmentsTelecommunications, ISPs, enterprise networks

While both roles require networking knowledge and certifications like Cisco CCNA, the L2 Support Engineer handles more complex technical issues and system analysis, whereas the Network Support Technician focuses on network setup and basic troubleshooting. The L2 Support Engineer typically works in corporate IT environments, providing escalated support, while the Network Support Technician often works in network operations centers or on-site to maintain network infrastructure.

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L2 Support Engineer jobs near you
Infographic showing various L2 Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

L2 Support & API Specialist

Dallas, TX • On-site

eClerx
See more jobs at eClerxexternal

Full-time

Posted 5 days ago

Job description

L2 Support & API Specialist

Location: Dallas, US

Type: Full-time (On-site 5 days in office)

Job Summary

eClerx is looking for an L2 Support+API specialist based in Dallas The position requires investigating and resolving complex technical issues with clients, internal stakeholders, and engineering teams while actively debugging code (Java/Python), working with AI tools, and maintaining documentation and code snippets. Key candidates must be comfortable with API integrations and UI basics, possess strong client-facing communication skills, and bring a drive to automate solutions for recurring support issues.

Responsibilities

  • Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1)
  • Work closely with the engineering team to drive resolution of client issues.
  • Influence and suggest improvements on roadmap for enhancing Marquee client experience, focusing on portfolio analytics.
  • Create documentation /runbooks and code snippets to share with clients and internal engineering teams
  • Debug and fix code.
  • AI tools

Eligibility Requirements

  • 3 to 5 years of relevant experience is preferred. 
  • Must be comfortable coding in Java and or Python, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling.
  • Must have a basic knowledge of UI and API integration.
  • Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
  • Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit www.eclerx.com  

You can also find us on:

https://www.linkedin.com/company/eclerx/ 

https://www.indeed.com/cmp/Eclerx/about

https://www.glassdoor.com/eClerx

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here

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