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L2 Support Engineer Jobs (NOW HIRING)

XStore L2 Support Lead Location: City of Industry, CA Duration: Long term contract XStore support ... Collaborate with product vendors and engineering teams * Deployment and tracking corrective changes ...

Senior Systems Engineer - L2/L2+ Support

Stamford, CT ยท Hybrid

$111K - $152K/yr

Join our IT department as a Sr. Systems Engineer specializing in L2 and L2+ support for the force.com platform. You'll play a critical role in ensuring system reliability, resolving complex technical ...

Senior Systems Engineer - L2/L2+ Support

Irving, TX ยท On-site

$97K - $132K/yr

Join our IT department as a Sr. Systems Engineer specializing in L2 and L2+ support for the force.com platform. You'll play a critical role in ensuring system reliability, resolving complex technical ...

Senior Systems Engineer - L2/L2+ Support

Irving, TX ยท Hybrid

$100K - $137K/yr

Join our IT department as a Sr. Systems Engineer specializing in L2 and L2+ support for the force.com platform. You'll play a critical role in ensuring system reliability, resolving complex technical ...

Senior Systems Engineer - L2/L2+ Support

Stamford, CT ยท On-site

$111K - $152K/yr

Join our IT department as a Sr. Systems Engineer specializing in L2 and L2+ support for the force.com platform. You'll play a critical role in ensuring system reliability, resolving complex technical ...

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L2 Support Engineer information

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$16

$39

$68

How much do l2 support engineer jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for l2 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What engineer makes $500,000 a year?

While most L2 Support Engineers earn significantly less, some senior or specialized engineers in high-demand industries or with extensive experience can reach or exceed $500,000 annually, often through bonuses, stock options, or profit sharing. Such compensation levels are rare and typically involve roles in executive or highly specialized technical positions rather than standard support engineering roles.

What are L2 Support Engineers?

L2 Support Engineers, also known as Level 2 Support Engineers, are technical professionals who handle more complex customer issues that cannot be resolved by first-level (L1) support. They are responsible for diagnosing, troubleshooting, and resolving technical problems related to software, hardware, or network systems. L2 Support Engineers often work closely with L1 support teams to escalate and resolve incidents, and may also collaborate with development or engineering teams for deeper technical issues. Their role is critical in ensuring timely and effective solutions to customer problems, maintaining service quality, and minimizing downtime.

What is L2 support salary?

The salary for an L2 Support Engineer typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced professionals with certifications and specialized skills can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.

What does a 2nd line support engineer do?

A 2nd line support engineer handles more complex technical issues that cannot be resolved by first-line support. They diagnose, troubleshoot, and resolve problems related to hardware, software, or network systems, often using remote tools or on-site visits, and may escalate issues if necessary. This role requires technical knowledge, problem-solving skills, and familiarity with support ticketing systems.

What are the key skills and qualifications needed to thrive as an L2 Support Engineer, and why are they important?

To thrive as an L2 Support Engineer, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA, ITIL, or Microsoft Certified Solutions Associate (MCSA) is highly valuable. Excellent problem-solving abilities, effective communication, and customer service orientation are essential soft skills in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are critical in maintaining IT service quality and business continuity.

How does an L2 Support Engineer typically collaborate with other support tiers and technical teams?

L2 Support Engineers act as a bridge between the frontline (L1) support and more specialized (L3) technical teams. They handle complex issues escalated from L1, performing in-depth troubleshooting and root cause analysis. If an issue requires deeper expertise, L2 will document findings and pass it to the L3 or development teams, often participating in joint problem-solving sessions. This collaborative approach ensures efficient resolution of customer problems and allows L2 engineers to build strong technical and communication skills while learning from both customer interactions and advanced technical challenges.

What does an L2 support engineer do?

An L2 support engineer handles complex technical issues escalated from L1 support, providing in-depth troubleshooting and resolution for hardware, software, or network problems. They often work with diagnostic tools, collaborate with other teams, and may require certifications like CompTIA or Cisco to effectively resolve issues and ensure system stability.

What is the difference between L2 Support Engineer vs Network Support Technician?

AspectL2 Support EngineerNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, ITILCompTIA Network+, Cisco CCNA, similar certifications
Work EnvironmentCorporate IT, data centers, technical support teamsNetwork operations centers, on-site troubleshooting, client sites
ResponsibilitiesAdvanced troubleshooting, system analysis, escalation handlingNetwork setup, maintenance, basic troubleshooting
Industry UsageIT services, tech companies, enterprise environmentsTelecommunications, ISPs, enterprise networks

While both roles require networking knowledge and certifications like Cisco CCNA, the L2 Support Engineer handles more complex technical issues and system analysis, whereas the Network Support Technician focuses on network setup and basic troubleshooting. The L2 Support Engineer typically works in corporate IT environments, providing escalated support, while the Network Support Technician often works in network operations centers or on-site to maintain network infrastructure.

More about L2 Support Engineer jobs
What cities are hiring for L2 Support Engineer jobs? Cities with the most L2 Support Engineer job openings:
What states have the most L2 Support Engineer jobs? States with the most job openings for L2 Support Engineer jobs include:
Infographic showing various L2 Support Engineer job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 93% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
L2/L3 Lead Support Engineer

L2/L3 Lead Support Engineer

Lorven Technologies

Jersey City, NJ โ€ข On-site

$112K - $147K/yr

Full-time

Re-posted 9 days ago


Job description

Job Title: L2/L3 Lead Support Engineer
Location: Jersey City, NJ
Duration: Full Time Employment

Description:
We need a L2/L3 Lead Support Engineer for Jersey City.
Onsite Tech Lead
Minimum 10 years of experience. L2/L3 Support experience.
Expert in Java, Python, Spark, AWS ( Redshift, Aurora, SQS, Glue, Airflow, etc), DBX
Databricks skills and experience

Lorven technologies logo

About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

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