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It Application Support Analyst Jobs (NOW HIRING)

DPR Construction

Application Support Analyst

Atlanta, GA · On-site +1

Job Summary The Service Desk Analyst Level 2 provides technical and application support to internal ... Accurately document incidents, service requests, and resolutions in the IT Service Management (ITSM ...

Empower Brands

IT Support Analyst

Alpharetta, GA · On-site

Position Overview: The IT Support Analyst will provide primary technical support, onsite and ... Basic hardware, operating system and web application knowledge to provide technical support ...

Empower Brands

IT Support Analyst

Richmond, VA · On-site

Position Overview: The IT Support Analyst will provide primary technical support, onsite and ... Basic hardware, operating system and web application knowledge to provide technical support ...

Internet Brands

Senior Tech Support Analyst

Eagan, MN · On-site

Oversee IT process for onboarding and offboarding employees including administering and maintaining ... Extensive application support experience with Google Workspace, RingCentral, and Microsoft Office ...

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It Application Support Analyst information

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$40.5K

$84K

$167K

How much do it application support analyst jobs pay per year?

As of Jun 7, 2026, the average yearly pay for it application support analyst in the United States is $84,046.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $95,500.00 per year, depending on experience, location, and employer.

What are IT Application Support Analysts?

IT Application Support Analysts are professionals responsible for maintaining, troubleshooting, and supporting software applications within an organization. They act as a bridge between end users and technical teams, resolving issues, answering user queries, and ensuring applications run smoothly. Their role often includes monitoring application performance, managing updates, and collaborating with developers to fix bugs. They play a critical part in minimizing downtime and improving user satisfaction.

What are some common challenges faced by IT Application Support Analysts when troubleshooting complex issues?

IT Application Support Analysts often encounter challenges such as diagnosing issues that span multiple systems or involve legacy applications with limited documentation. They must balance quick response times with thorough root cause analysis, especially when coordinating with end-users, developers, and infrastructure teams. Effective communication and prioritization skills are essential, as analysts frequently manage multiple tickets and must ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an IT Application Support Analyst, and why are they important?

To thrive as an IT Application Support Analyst, you need a solid understanding of software troubleshooting, application lifecycle management, and a relevant degree in computer science or information technology. Familiarity with ticketing systems like ServiceNow, SQL databases, and ITIL certification are commonly required technical competencies. Strong problem-solving, communication, and customer service skills help analysts effectively resolve issues and support end-users. These skills and qualities are crucial for maintaining business continuity, ensuring user satisfaction, and minimizing downtime.

What does an application support analyst do?

An application support analyst is responsible for maintaining, troubleshooting, and resolving issues with software applications used within an organization. They monitor system performance, assist users, and implement updates or fixes, often using tools like ticketing systems and diagnostic software. Strong problem-solving skills and knowledge of IT environments are essential for this role.

What is the difference between It Application Support Analyst vs Network Support Technician?

AspectIt Application Support AnalystNetwork Support Technician
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desk, remote supportData centers, network labs, on-site troubleshooting
Primary ResponsibilitiesApplication troubleshooting, user support, software updatesNetwork setup, hardware configuration, connectivity issues
Industry UsageIT services, software companies, corporate environmentsTelecommunications, network providers, IT infrastructure

The It Application Support Analyst primarily focuses on supporting and troubleshooting software applications and assisting users within an organization. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network hardware and connectivity issues. Both roles require technical certifications and are essential in IT support, but they differ in their core responsibilities and work environments.

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It Application Support Analyst jobs near you
Infographic showing various It Application Support Analyst job openings in the United States as of May 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $84,046 per year, or $40.4 per hour.

Business Application Support Specialist - AMERICAS

FAAC Technologies

Rockledge, FL

Full-time

Posted 4 days ago

Job description

We are HIRING for an IT Application Helpdesk Specialist to join our team!

Do you have experience with managing Microsoft Dynamics 365 CRM, ERP, and SAP?

The IT Application Helpdesk Specialist is the first point of contact for our internal application support requests. The role provides first-level support to our users, resolve issues where possible, and escalate to our Headquarters (HQ) team in Italy when needed.

In addition to daily support, you will actively contribute to new system deploy and enhancements, ensuring a smooth adoption across our subsidiaries in North and South America.
This role is in office at our Rockledge, Fl location with some international travel.

Key Responsibilities:

  • Serve as the first line of support for application-related tickets submitted through our Helpdesk system.
  • Troubleshoot and resolve issues or escalate to HQ specialists when appropriate.
  • Ensure accurate logging, classification, and follow-up of all requests.
  • Support HQ and local business teams during project deployments, including:
    • Facilitate training activities
    • Coordinating the business in User Acceptance Testing (UAT)
    • Assisting users during go-live
  • Provide consistent application support across all FAAC entities in the Americas.

Required Qualifications:

  • Previous experience in IT Helpdesk / Application Support, ideally with ERP or CRM systems.
  • Basic knowledge of SAP as a user or technical user (competences on Finance, Sales, or Logistics processes is a plus).
  • Strong analytical and troubleshooting abilities.
  • High respect for established processes and procedures.
  • Able to work in a global environment.

Preferred Qualifications:

  • Prior experience providing customer support in a call center, help desk, or technical support environment, with a focus on troubleshooting and resolving issues.
  • Bilingual in English and Spanish or Portuguese a plus.
Employment Type: FULL_TIME

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