ZipRecruiter

Log In

1

Applications Support Analyst Jobs (NOW HIRING)

Hays County

IT Applications Support Analyst

San Marcos, TX · On-site

$64.02K - $65.94K/yr

Summary Under general supervision, the Application Support Analyst maintains and enhances the ... Maintains documentation related to support applications and databases. Researches and compiles ...

USIC

Application Support Analyst

Indianapolis, IN · Remote

$70K - $80K/yr

Salary Range: $70,000 - $80,000 Position Summary An Applications Support Analyst will be a part of our IT Operations. The ideal candidate will be responsible for managing and maintaining all ...

Kavaliro

Application Support Analyst: II

Louisville, KY · On-site

Application Support Analyst assist users of computer and mobile applications. They must be able to think creatively in order to implement improvements, and they may also be involved in installing new ...

ITech Recruiting

Applications Support

New York, NY

First Line Support Analyst A position exists for an experienced administrator to fill a First Line Support Analyst within the Customer Support Group. The candidate must have a minimum of 3 years ...

Sysazzle

Analyst, Applications Support III

Denver, CO · Remote

Title: Analyst, Applications Support III Duration: 7 month contract Location: Denver, CO, 80202 (Remote) Lead, AI & Automation Catalyst - Application Operations Role Summary The AI & Automation ...

next page

Showing results 1-20

People also search for

All JobsApplications Support Analyst Jobs

Applications Support Analyst information

See salary details

$15

$39

$70

How much do applications support analyst jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for applications support analyst in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $44.71 per hour, depending on experience, location, and employer.

What Does an Applications Support Analyst Do?

An applications support analyst is in charge of resolving technical issues related to business systems or software for customers. Your responsibilities in this role include talking to customers about application problems, resolving the issues and giving a response to affected customers, creating and analyzing reports based on current and previous errors, writing procedures for the use of company systems, and creating new or updated software for customer use. In some roles, you may also be required to complete additional duties like training other employees or customers on the use of your software, troubleshooting directly with customers, or updating computers with the newest version of the technology.

What are the key skills and qualifications needed to thrive as an Applications Support Analyst, and why are they important?

To thrive as an Applications Support Analyst, you need a solid understanding of information systems, troubleshooting skills, and often a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), databases (such as SQL), and sometimes ITIL certification are typically required. Strong problem-solving abilities, communication skills, and a customer-focused mindset help you excel in resolving user issues and collaborating with technical teams. These competencies are crucial for ensuring application reliability, minimizing downtime, and maintaining user satisfaction.

What are some common challenges faced by Applications Support Analysts, and how can they be addressed?

Applications Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, balancing multiple support requests, and communicating effectively with both technical and non-technical stakeholders. To address these challenges, strong organizational skills are essential for prioritizing tasks, while continuous learning helps analysts stay updated with evolving applications. Building clear communication channels and documenting common issues also enhance efficiency and collaboration within the support team.

What is the difference between Applications Support Analyst vs Help Desk Technician?

AspectApplications Support AnalystHelp Desk Technician
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like HDI Support Center AnalystHigh school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentCorporate IT departments, supporting enterprise applicationsHelp desk or call center environments, providing first-level support
Employer & Industry UsageUsed across industries with complex software needsCommon in retail, small business, and service sectors
Common Search & ComparisonOften compared for technical support roles involving application troubleshootingCompared for entry-level IT support roles

The Applications Support Analyst typically handles complex application issues, requiring technical knowledge and certifications, working in corporate environments. Help Desk Technicians focus on basic troubleshooting and customer support, often with less formal education. Both roles are essential in IT support but differ in scope and complexity.

More about Applications Support Analyst jobs
What cities are hiring for Applications Support Analyst jobs? Cities with the most Applications Support Analyst job openings:
What are the most commonly searched types of Applications Support Analyst jobs? The most popular types of Applications Support Analyst jobs are:
Who are the top companies hiring for Applications Support Analyst jobs? The top employers for Applications Support Analyst jobs are:
What states have the most Applications Support Analyst jobs? States with the most job openings for Applications Support Analyst jobs include:
What are popular job titles related to Applications Support Analyst jobs? For Applications Support Analyst jobs, the most frequently searched job titles are:
Applications Support Analyst jobs near you
Infographic showing various Applications Support Analyst job openings in the United States as of May 2026, with employment types broken down into 3% Internship, 10% As Needed, 38% Full Time, and 49% Part Time. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.
Digital Applications Support Analyst, AT

Digital Applications Support Analyst, AT

Apple Bank

New York, NY

$100K - $135K/yr

Full-time

Posted 9 days ago

Job description

Hybrid/New York, NY
Salary Range: $100,000- $135,000
Apple Bank is seeking a Digital Applications Support Analyst to join our IT Division to provide technical support on the Bank’s EFT platforms and applications, including debit card processing channels with Visa/FIS CMS platform and the Bank’s ATM fleet. The individual in this position will act as the liaison between the Bank’s various EFT operations lines of business and our service providers, allowing for the deliverance of exceptional service to our customers.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Assist EFT Manager in providing day-to-day support on the EFT debit card platform including Visa card processing/terminal driving, as well as FIS’s CMS platform.
  • Provide day-to-day technical assistance in a liaison role between the Bank’s service vendor providers – Visa & FIS’s Card Base Team, and our Digital Banking EFT Operations Unit as directed by the EFT Manager
  • Create tickets against vendors for EFT issues and work with other peer IT departments including Core, Help Desk, Network/Telecom and Infrastructure to rapidly resolve them; communicate and escalate issues to the Manager as needed.
  • Support Manager on the implementation projects that that include new or enhanced EFT platforms and associated software applications.
  • Oversee vendor’s changes & releases to the production platform effectively; perform system setup for EFT business line as needed.
  • Remain current on technology architecture and various systems components for EFT platforms, including interfaces and dataflow to other vendor components, as well as to Core.
  • Evaluate technology & architecture deliverables for current and new technology.
  • Help maintain knowledge base including architecture, configuration and other software artifacts including but not limited to release notes.
  • Alert and escalate any vendor support issues to senior management and work to identify problems and improve application support service levels
  • Support EFT Manager in departmental audits, IT risk examination and external regulatory exams; execute corrective action (if needed) in a timely manner.
  • Maintain the confidentiality of the Bank’s customers.
  • Perform other duties as requested.

SKILLS, EDUCATION, & EXPERIENCE

  • Bachelor’s degree in Technology/Computer Science preferred.
  • 3 + years of experience in Technology Support required.
  • Knowledge of Card processing, terminal driving, and ATM ecosystem is a must.
  • Core banking knowledge and interfaces helpful.
  • Familiarity with FIS IBS Core banking, FIS Card base CMSe preferred.
  • Demonstrated experience with Visa debit card system and associated interfaces between FIS and Visa including AP (authorization processing) files a plus.
  • Familiarity with ISO 8583 messaging protocol preferred.
  • Knowledge of ATM ecosystem will be a distinct advantage.
  • Must have knowledge of regulatory policies including BSA/AML, privacy, and PCI compliance amongst others.
  • Must be familiar with applicable regulatory policies for cards including PCI compliance.
  • Experience in resolving and working through escalated and complex customer issues.
  • Solid problem-solving skills.
  • Excellent interpersonal communication (verbal + written) skills
  • Ability to operate in a fast-paced and ever-changing environment.
  • Ability to identify service opportunities and provide exceptional satisfaction to internal customers.
  • Superior Microsoft Office skills including presentation skills.

Visa sponsorship not available.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

Apply