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Application Support Administrator Jobs (NOW HIRING)

V2Soft

Sr Application Support

Cleveland, OH · On-site

They are seeking a Senior Application Support professional to manage and support various ... field) • Kubernetes Administrator is a plus • RedHat Certified Specialist in OpenShift ...

V2Soft

Sr Application Support

Cleveland, OH · On-site

Experience working in production support environments with on-call responsibilities  ... Kubernetes Administrator is a plus  * RedHat Certified Specialist in OpenShift Administration or ...

AnaVation LLC

Application Administrator

Hanover, MD · On-site

The role involves providing Tier 3 application support, performing routine ServiceNow ... System Administrator (CSA) or equivalent, AWS, Azure, and/or SAFe Agile • 2 years of hands-on ...

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How much do application support administrator jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for application support administrator in the United States is $37.36, according to ZipRecruiter salary data. Most workers in this role earn between $31.25 and $43.27 per hour, depending on experience, location, and employer.

What does an application administrator do?

An application support administrator manages and maintains software applications to ensure they run smoothly and efficiently. They troubleshoot issues, perform updates, monitor system performance, and may use tools like ticketing systems and monitoring software to support end-users and optimize application functionality.

What skills are needed for application support?

Application Support Administrators need strong technical skills in troubleshooting, software, and hardware systems, along with knowledge of operating systems, databases, and networking. Good communication skills are essential for interacting with users and documenting issues, while familiarity with support tools like ticketing systems and scripting can improve efficiency. Certifications such as ITIL or vendor-specific credentials can also enhance job prospects.

What does a support administrator do?

An Application Support Administrator is responsible for maintaining and troubleshooting software applications, ensuring they run smoothly for users. They often handle user issues, perform system updates, and document technical problems, using tools like ticketing systems and diagnostic software. Strong communication skills and technical knowledge are essential for resolving issues efficiently.

What is an Application Support Administrator?

An Application Support Administrator is a professional responsible for maintaining, troubleshooting, and supporting software applications within an organization. They ensure that applications run smoothly, resolve user issues, and perform regular updates and patches. Their duties often include monitoring application performance, managing user access, and collaborating with IT teams and vendors to resolve problems promptly. This role is essential for ensuring business operations are not disrupted by software issues.

What is the difference between Application Support Administrator vs Help Desk Technician?

AspectApplication Support AdministratorHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Microsoft Certified)Basic IT certifications or none required
Work EnvironmentSupports specific applications, often in enterprise settingsProvides general technical support to end-users
Employer & IndustryTech companies, large organizations, software vendorsIT service providers, corporate IT departments
Search & Comparison IntentUnderstanding role scope, responsibilities, and skillsEntry-level support, troubleshooting tasks

The Application Support Administrator typically handles specific software applications within enterprise environments, requiring specialized certifications and technical knowledge. In contrast, Help Desk Technicians provide broader, general support to end-users, often with less specialized credentials. Both roles are essential in IT support but differ in scope, complexity, and focus.

What are the key skills and qualifications needed to thrive as an Application Support Administrator, and why are they important?

To thrive as an Application Support Administrator, you need a strong understanding of application troubleshooting, system administration, and familiarity with ITIL processes, often supported by a degree in computer science or related fields. Experience with ticketing systems (like ServiceNow or Jira), database management (SQL), and knowledge of operating systems (Windows, Linux) are typically required. Excellent problem-solving abilities, effective communication, and patience are standout soft skills for this role. These skills ensure efficient resolution of technical issues, minimize downtime, and maintain reliable application performance for business continuity.

What are some common challenges faced by Application Support Administrators, and how can they be addressed?

Application Support Administrators often encounter challenges such as troubleshooting complex technical issues, managing high-priority incidents under tight deadlines, and balancing multiple support requests simultaneously. Staying up to date with application updates and maintaining clear communication with end-users and development teams are key to addressing these challenges. Developing strong problem-solving skills, maintaining detailed documentation, and prioritizing tasks effectively can help administrators navigate these demands and provide efficient support.

How much do application support specialists make in the US?

Application Support Specialists in the US typically earn between $50,000 and $75,000 annually, depending on experience, location, and certifications. Entry-level roles may start around $45,000, while experienced professionals with specialized skills can earn over $80,000. Salary can also vary based on the complexity of supported applications and industry sector.
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Application Support Administrator jobs near you
Infographic showing various Application Support Administrator job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $77,710 per year, or $37.4 per hour.
Application Support Administrator

Application Support Administrator

Bob Jones University

Greenville, SC • On-site

Full-time

Posted 15 days ago

Job description

POSITION OVERVIEW:
The Application Administrator manages, maintains, and improves the organization's application systems to keep them secure, reliable, efficient, and compliant. This is a high-trust role that requires consistent adherence to established policies, procedures, and controls. As part of BJU IT's Application Support team, this role primarily administers the Ellucian Colleague (Saas) student information system - supporting daily operations, configuration and users. Secondary responsibilities may include administering additional enterprise applications and other duties as assigned. Because BJU IT operates as a shared services organization, this role supports teams across the BJU family - including Bob Jones University, Bob Jones Academy, and BJU Press - helping them serve students and constituents with excellence in support of BJU's mission.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Administer, configure, maintain, and support enterprise application systems to ensure secure, reliable, and efficient day-to-day operations.
  • Administer and manage user access, roles, and permissions in accordance with institutional policy, data governance, and security requirements.
  • Monitor application performance and health; proactively identify, troubleshoot, and resolve issues impacting availability, functionality, or user experience.
  • Coordinate issue resolution and enhancements by partnering with infrastructure teams, application developers, and external vendors.
  • Apply software updates and patches to maintain stability, security, and compliance.
  • Perform maintenance, validation, and operational checks to ensure data accuracy and continuity of service.
  • Support data analysis, reporting, and integrations to meet institutional and operational needs.
  • Promote and manage code deployments in accordance with established change-management and release procedures.
  • Safeguard sensitive institutional and student data by enforcing security controls, monitoring access, and following all applicable policies and regulatory requirements.
  • Document system configurations, processes, and procedures to preserve institutional knowledge and support continuity.
  • Perform other duties as assigned.

REQUIREMENTS, SKILLS AND ABILITIES:
  • Strong analytical and problem solving skills, with the ability to diagnose system issues, interpret data, and identify effective solutions.
  • High attention to detail to ensure data integrity, reporting accuracy, and consistent system configuration.
  • Proficiency in data analysis and reporting to support institutional, operational, and decision-making needs.
  • Working knowledge of SQL (preferred) for data queries, reporting, and supporting integrations.
  • Understanding of application security principles, including user roles, permissions, and access controls to protect sensitive student and institutional data.
  • Experience supporting and troubleshooting application integrations and data exchanges; experience in a SaaS environment is preferred but not required.
  • Knowledge of software lifecycle and maintenance concepts, including vendor releases, updates, patches, and deployment processes.
  • Familiarity with Student Information Systems (SIS)-preferably Ellucian Colleague-and related educational technology platforms.
  • Basic understanding of database concepts and working with structured data in enterprise systems.
  • Strong communication skills, with the ability to work effectively with both technical and non-technical audiences.
  • Ability to produce clear documentation, operational reports, and executive-level briefings as needed.
  • Demonstrated ability to organize, prioritize, and manage work effectively in a shared-services environment.
  • Aptitude for learning new technologies and adapting to changing requirements, processes, and institutional priorities.
  • Bachelor's degree (four-year college or university) or four or more years of related experience.
  • Basic understanding of networking and server applications
  • Automated testing tool
  • PowerBi or equivalent

An applicant for a position in the Bob Jones University group - Bob Jones University, Bob Jones Academy or BJU Press - must be a born-again Christian who has a personal relationship with Jesus Christ. Each applicant must agree with and affirm the Bob Jones University creed, mission (see https://www.bju.edu/about/creed-mission.php) and core biblical doctrines regarding areas such as the Bible, the triune God, man and salvation, etc. Employees are expected to maintain a conservative lifestyle and support the group's positions on issues such as beverage alcohol and addictive substances, creation, marriage and human sexuality and the sanctity of life, etc., (https://www.bju.edu/about/positions.php). Employees are to be active members of a local Bible-believing church which holds orthodox theology. Whether in the classroom, online, through student activities, or through the preparation of educational materials for Christian schools and homeschool families, applicants must be committed to providing students an excellent, world-class education from a biblical worldview that prepares them for a lifetime of service for Jesus Christ.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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