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Application Support Administrator Jobs (NOW HIRING)

Yamaha

Dealer Support Administrator

Kennesaw, GA · On-site

$19 - $23.25/hr

Yamaha Motor Finance has an exciting opportunity for a Dealer Support Administrator that will work ... Update and edit dealer information for new dealer setup and existing dealers on Zoho application.

Samprasoft

Administrative Support

Mclean, VA · Hybrid

AWS Platform Administrator Location: Hybrid Onsite (Tuesday through Thursday onsite in Mclean, VA ... platform support. • Demonstrable experience with • Jenkins, Jira, Git and Artifactory ...

Gophermods

Sales Support Administrator

San Jose, CA · On-site +1

$24 - $29.50/hr

... Administrator to join and support the expansion of our sales team. This role is critical to ... If you need reasonable accommodation at any point during the application or employment process ...

Ricoh USA, Inc.

Print Support Administrator

Jacksonville, FL · On-site

$19 - $23.50/hr

Administrator, Print Support MS Onsite POSITION PROFILE Responsible for the daily support of ... application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination The above ...

Core One

Mission Support Administrator

Mclean, VA · On-site

$18.25 - $25/hr

... application to unique situations or under unique conditions. * Oversee, coordinate, and monitor ... Support Using IT Applications * Serve as time and attendance recorder and/or administrator. Learn ...

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Application Support Administrator information

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How much do application support administrator jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for application support administrator in the United States is $37.36, according to ZipRecruiter salary data. Most workers in this role earn between $31.25 and $43.27 per hour, depending on experience, location, and employer.

What is an Application Support Administrator?

An Application Support Administrator is a professional responsible for maintaining, troubleshooting, and supporting software applications within an organization. They ensure that applications run smoothly, resolve user issues, and perform regular updates and patches. Their duties often include monitoring application performance, managing user access, and collaborating with IT teams and vendors to resolve problems promptly. This role is essential for ensuring business operations are not disrupted by software issues.

What is the difference between Application Support Administrator vs Help Desk Technician?

AspectApplication Support AdministratorHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Microsoft Certified)Basic IT certifications or none required
Work EnvironmentSupports specific applications, often in enterprise settingsProvides general technical support to end-users
Employer & IndustryTech companies, large organizations, software vendorsIT service providers, corporate IT departments
Search & Comparison IntentUnderstanding role scope, responsibilities, and skillsEntry-level support, troubleshooting tasks

The Application Support Administrator typically handles specific software applications within enterprise environments, requiring specialized certifications and technical knowledge. In contrast, Help Desk Technicians provide broader, general support to end-users, often with less specialized credentials. Both roles are essential in IT support but differ in scope, complexity, and focus.

What are the key skills and qualifications needed to thrive as an Application Support Administrator, and why are they important?

To thrive as an Application Support Administrator, you need a strong understanding of application troubleshooting, system administration, and familiarity with ITIL processes, often supported by a degree in computer science or related fields. Experience with ticketing systems (like ServiceNow or Jira), database management (SQL), and knowledge of operating systems (Windows, Linux) are typically required. Excellent problem-solving abilities, effective communication, and patience are standout soft skills for this role. These skills ensure efficient resolution of technical issues, minimize downtime, and maintain reliable application performance for business continuity.

What are some common challenges faced by Application Support Administrators, and how can they be addressed?

Application Support Administrators often encounter challenges such as troubleshooting complex technical issues, managing high-priority incidents under tight deadlines, and balancing multiple support requests simultaneously. Staying up to date with application updates and maintaining clear communication with end-users and development teams are key to addressing these challenges. Developing strong problem-solving skills, maintaining detailed documentation, and prioritizing tasks effectively can help administrators navigate these demands and provide efficient support.
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Application Support Administrator jobs near you
Infographic showing various Application Support Administrator job openings in the United States as of May 2026, with employment types broken down into 6% Full Time, 77% Part Time, and 17% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,710 per year, or $37.4 per hour.
APPLICATION SUPPORT ANALYST

APPLICATION SUPPORT ANALYST

American Pacific Mortgage

Sacramento, CA • On-site

$25 - $27/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

JOB DESCRIPTION

Job Title: Application Support Analyst

Department: Information Services

Reports to: Application Support Supervisor

FLSA Status: Non-Exempt

Essential Duties and Responsibilities:

The Application Support Analyst is responsible for coordinating, resolving, and tracking end-user issues related to the software applications utilized at American Pacific Mortgage. This role provides day-to-day application support to branch Originators, Processors, and Banking Operations teams to ensure minimal disruption to production and operational workflows. The position also manages user account creation, maintenance, and permission administration within APM’s Loan Origination System (Encompass) as well as across the company’s suite of third-party applications. Additionally, this role requires thorough, accurate documentation of all support issues, resolutions, and system changes.
The ideal candidate is service-oriented, empathetic and self-motivated with a genuine desire to support others. This individual must be able to quickly assess and prioritize issues, identify effective solutions, and follow through to resolution. The role requires strong self-discipline, attention to detail, and exceptional verbal and written communication skills. Prior experience with Encompass is preferred, along with a solid understanding of mortgage processing, loan origination workflows, and compliance requirements.


Responsibilities

  • Answer inbound calls via the Application Support Hotline in the order received, providing professional and solutions-focused support.
  • Respond to internal support tickets through the company’s ticketing system within established Service Level Agreements (SLAs).
  • Troubleshoot and resolve issues related to business applications, including but not limited to Encompass, nCino, Total Expert CRM, and third-party integrations, ensuring minimal operational disruption.
  • Serve as the primary liaison between American Pacific Mortgage and vendor support teams to escalate, coordinate, and drive timely issue resolution.
  • Track, analyze, and document support issues and resolutions to identify trends, recurring problems, and opportunities for training or system enhancements.
  • Partner with the Applications Manager to identify and implement configuration improvements that enhance workflow efficiency and operational productivity.
  • Administer user account setup, maintenance, and deactivation across supported platforms, including Encompass, AccountChek, and DataVerify.
  • Manage and execute user permission changes within the Loan Origination System (LOS), CRM platforms, and related systems in alignment with company security policies and regulatory requirements.
  • Maintain thorough and accurate documentation of all support activities, system changes, and user access updates.
  • Perform other duties as assigned.

Qualifications/Requirements

• Minimum of 2 years of experience in the residential mortgage lending industry, with a solid understanding of loan origination and processing workflows.

  • Minimum of 2 years of experience in the residential mortgage lending industry, with a solid understanding of loan origination and processing workflows.
  • Demonstrated ability to troubleshoot, diagnose, and resolve functional issues across mortgage systems, including Encompass, DataVerify, nCino, Total Expert, and Fannie Mae and Freddie Mac platforms.
  • Strong customer service orientation with clear, professional, and confident verbal and written communication skills.
  • Excellent organizational, coordination, and time management skills with the ability to manage competing priorities in a fast-paced environment.
  • Ability to work independently with minimal supervision while collaborating effectively within a team environment.
  • Sound judgment in prioritizing issues and appropriately escalating complex or time-sensitive matters.
  • Proven adaptability and ability to quickly learn new systems, technologies, and business processes.
  • Strong analytical and critical thinking skills with the ability to identify root causes and implement effective solutions.
  • Proficiency in documenting support interactions, system changes, and resolutions in a thorough and accurate manner.
  • Commitment to upholding the company’s core values: Respect, Transparency, and Scrappiness.

Embrace APMC Culture:

  • APMCares – Our Charitable Entity
    • As we continue to grow and expand our footprint, we are committed to making meaningful contributions to the communities we serve.
    • APMCares was established to support APM families in need and champion the causes that matter most to our organization.
  • Office of Diversity
    • Strengthen and expand APM’s workforce diversity.
    • Increase the diversity of the communities we serve and support inclusive growth across our organization.


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