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ClifyX

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Branch Support Specialist A Branch Support Specialist is responsible for providing technical ... Experience using helpdesk ticketing application. * Technical grasp of a wide range of applications ...

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As of Sep 8, 2026, the average hourly pay for application technical support specialist in the United States is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $17.31 per hour, depending on experience, location, and employer.

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Infographic showing various Application Technical Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,582 per year, or $18.5 per hour.

Application & Technical Support Specialist III

HarbisonWalker International

Pittsburgh, PA • On-site

Full-time

Re-posted 23 days ago

HarbisonWalker International rating

8.8

Company rating: 8.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

HWI has a fantastic opportunity to join our Marketing team as an Application and Technical Support Specialist III.

Summary
The Application and Technical Support Specialist III promotes the use of HarbisonWalker International refractory products and supports customer relationships through their expert product knowledge and providing technical advice and support to solve for customer inquiries, problems, and needs. This role is also responsible for developing and executing market growth strategies within their areas of responsibility. 
 

Responsibilities
    Be an expert on HarbisonWalker Internationals products and applications; providing expert technical advice and support to solve for customer inquiries, problems, and needs; providing internal and external training on HarbisonWalker International products and applications; collaborating with internal R&D department on complaint investigations and failure analysis to ensure information share and goal alignments 
    Performing analysis of complex application needs and proposing, altering or refining/defining lining designs and installation methods in support of customer balancing business need
    Developing business cases for new product development; creating, executing and tracking new product launch plans
    Creating and executing product promotions and technical marketing strategies; maintaining expert knowledge on industry trends, training opportunities, and forecasts; attending and presenting at industry tradeshows and seminars
    Performing market analysis and assisting in product portfolio analysis that aligns with market segment plan initiatives
    Assisting in product rationalization, product portfolio modifications and shape standardization
 

Requirements
    The Application Specialist III requires four (4) - six (6) years of experience in refractory technical marketing, research, quality assurance, or sales.
    Requires B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field
    Requires knowledge of refractory products, installation methods, construction skills and customer applications
    Requires computer operation skills including, proficiency in Microsoft Office Suite and advanced excel and PowerPoint expertise
    Requires excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization
    Requires the ability to work effectively in a team environment
    Requires strong analytical, strategic thinking and business problem solving skills
    Requires project management skills and the ability to coordinate multi-department projects
 

Physical and Environmental Requirements
    Physical Activity:  Requires more than 2/3 of time sitting, speaking/hearing; and less than 1/3 of time standing, walking, using hands and fingers, reaching, climbing/balancing, and/or tasting/smelling. stooping/kneeling/crouching/crawling
    Lifting:  Requires lifting up to 50 pounds less than 1/3 of time.
    Vision:  Requires accurate close and distance vision, color and peripheral vision, depth perception, and the ability to focus
    Environment:  Requires more than 2/3 of time in an office setting; and less than 1/3 of time working near moving mechanical parts, working in high, precarious places, exposed to outdoor weather, wet/humid conditions, extreme heat, fumes or airborne particles, toxic/caustic chemicals, and/or vibration. Noise:  Requires exposure to moderate noise.

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