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Application Technical Support Specialist Jobs (NOW HIRING)

SimpliGov

Technical Support Specialist

Austin, TX · Remote

The Technical Support Specialist supports SimpliGov's SaaS platform while protecting the ... Ownescalated customer issues involving application behavior, data,workflows, integrations ...

Vecna

Technical Support Specialist

Burlington, MA

Technical Support Specialist Description: Vecna seeks passionate, service and solution-oriented ... Monitor application and server-side performance metrics. * Write customer-facing documentation for ...

Glytec

Technical Support Specialist

Atlanta, GA · On-site +1

Technical Support Specialist Full-Time On-Call Rotation For 20 years, Glytec has built an insulin and metabolic intelligence SaaS platform that hospitals and health plans rely on to help prevent ...

Canopy

Technical Support Specialist

Draper, UT · On-site

Technical Support Specialist Canopy, Draper, UT About Us Canopy is a fast-growing SaaS company in ... Strong understanding of SaaS/web application architecture, including client-server architecture

Dynamic Campus

Technical Support Specialist

Tiffin, OH · On-site

Technical Support Specialist | Tiffin University | Tiffin, OH At our partner institution at Tiffin University The Technical Support Specialist is responsible for the day-to-day operation of the ...

Weekday AI

Technical Support Specialist

Allen, TX

$25 - $27/hr

We are looking for a Technical Support Specialist II who possesses strong expertise in networking ... Support or Application Support roles * Excellent troubleshooting and analytical abilities

Graitec

Technical Support Specialist

Atlanta, GA · On-site

Overview Role Description The Technical Support Specialist plays a key role in delivering high ... technical support, application support, or IT support role, preferably in the AEC, BIM, or ...

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Application Technical Support Specialist information

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How much do application technical support specialist jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for application technical support specialist in the United States is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $17.31 per hour, depending on experience, location, and employer.

What cities are hiring for Application Technical Support Specialist jobs?

Cities with the most Application Technical Support Specialist job openings:

Who are the top companies hiring for Application Technical Support Specialist jobs?

The top employers for Application Technical Support Specialist jobs are:

Infographic showing various Application Technical Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,582 per year, or $18.5 per hour.

Technical Support Specialist

Corporate Transportation Group

Glen Allen, VA • On-site

$55K - $75K/yr

Full-time

Medical

Posted 26 days ago

Job description

Technical Support Specialist

About MediDrive

MediDrive is a healthcare technology company delivering transportation management solutions to health plans, providers, and transportation partners nationwide. We operate mission-critical systems that support patient transportation and healthcare access. Reliability, security, and responsiveness are essential to our success.

Position Overview

MediDrive is seeking an Technical Support Specialist to support our Glen Allen, VA office and provide Level 1 technical support to our employees.

This role combines internal IT support with external client-facing technical assistance. You will be responsible for maintaining employee productivity, troubleshooting workstation and device issues, assisting clients with application access and basic troubleshooting, and ensuring tickets are properly documented and escalated when needed.

You will serve as the first line of defense for technical issues across the organization.

Key Responsibilities

Internal IT Support (Office-Based)

  • Provide on-site technical support for employees (Windows, macOS, printers, monitors, peripherals)

  • Configure and deploy laptops and workstations

  • Assist with onboarding and offboarding (account setup, device provisioning, access control)

  • Troubleshoot network connectivity, VPN access, and email issues

  • Manage and maintain conference room equipment

  • Coordinate with vendors for hardware procurement and repair

  • Maintain IT asset inventory and documentation

  • Ensure systems comply with company security standards

Client-Facing Level 1 Support

  • Respond to inbound technical support requests from clients

  • Assist users with:

    • Downloading and installing mobile or web applications

    • Clearing browser cache and cookies

    • Password resets

    • Basic troubleshooting steps

    • Device compatibility questions

  • Log and document all tickets accurately in the support system

  • Escalate complex issues to Level 2 / Engineering teams

  • Follow up with clients to ensure resolution and satisfaction

Qualifications

Required:

  • 2–5 years of IT support or help desk experience

  • Strong troubleshooting skills (Windows, macOS, browsers)

  • Experience with ticketing systems (Jira, Zendesk, Freshdesk, etc.)

  • Excellent communication skills (clear, patient, professional)

  • Ability to work on-site in Glen Allen, VA

  • Strong organizational skills and attention to detail

Preferred:

  • Experience supporting SaaS applications

  • Familiarity with HIPAA or healthcare technology environments

  • Basic networking knowledge (DNS, DHCP, VPN concepts)

  • Experience with device management tools (Intune, MDM, etc.)

Key Traits for Success

  • Calm under pressure

  • Process-driven

  • Strong documentation habits

  • Customer-service mindset

  • Takes ownership of issues

  • Proactive, not reactive

What We Offer

  • Competitive salary

  • Health benefits

  • Growth opportunities within a fast-scaling healthcare technology company

  • Opportunity to work in a mission-driven environment improving healthcare access