Technical Support Specialists utilize a support management system to facilitate resolution to issues. This position frequently collaborates with other teams to troubleshoot issues, perform testing ...
Technical Support Specialists utilize a support management system to facilitate resolution to issues. This position frequently collaborates with other teams to troubleshoot issues, perform testing ...
Technical Support Specialists utilize a support management system to facilitate resolution to issues. This position frequently collaborates with other teams to troubleshoot issues, perform testing ...
Quick apply
Technical Support Specialists utilize a support management system to facilitate resolution to issues. This position frequently collaborates with other teams to troubleshoot issues, perform testing ...
Technical Support Specialists utilize a support management system to facilitate resolution to issues. This position frequently collaborates with other teams to troubleshoot issues, perform testing ...
Technical Support Specialists utilize a support management system to facilitate resolution to issues. This position frequently collaborates with other teams to troubleshoot issues, perform testing ...
Technical Support Specialist
Allen, TX · On-site
$25 - $27/hr
We are looking for a Technical Support Specialist II who possesses strong expertise in networking ... Support or Application Support roles * Excellent troubleshooting and analytical abilities
Technical Support Specialist
Allen, TX · On-site
$25 - $27/hr
We are looking for a Technical Support Specialist II who possesses strong expertise in networking ... Support or Application Support roles * Excellent troubleshooting and analytical abilities
An IT Technical Support Specialist is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a client ...
An IT Technical Support Specialist is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a client ...
Technical Support Specialist
Allen, TX · On-site
$25 - $27/hr
We are looking for a Technical Support Specialist II who possesses strong expertise in networking ... Support or Application Support roles * Excellent troubleshooting and analytical abilities
Technical Support Specialist
Allen, TX · On-site
$25 - $27/hr
We are looking for a Technical Support Specialist II who possesses strong expertise in networking ... Support or Application Support roles * Excellent troubleshooting and analytical abilities
An IT Technical Support Specialist is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a client ...
An IT Technical Support Specialist is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a client ...
Technical Support Specialist
$55K - $65K/yr
TECHNICAL SUPPORT SPECIALIST Helpdesk amp; Field Technician Support POSITION SUMMARY We are seeking a detail-oriented and technically skilled Technical Support Specialist to join our team. In this ...
Technical Support Specialist
$55K - $65K/yr
TECHNICAL SUPPORT SPECIALIST Helpdesk amp; Field Technician Support POSITION SUMMARY We are seeking a detail-oriented and technically skilled Technical Support Specialist to join our team. In this ...
Technical Support Specialist / Customer Service Representative Duration: 6 Months Must work one weekend day a week. Qualifications High school diploma Minimal call center experience - must Minimum 2 ...
Technical Support Specialist / Customer Service Representative Duration: 6 Months Must work one weekend day a week. Qualifications High school diploma Minimal call center experience - must Minimum 2 ...
POSITION SUMMARY The Technical Support Specialist (TSS) is responsible for providing phone and technical support for the field personnel and external customers, service requirements for new products ...
POSITION SUMMARY The Technical Support Specialist (TSS) is responsible for providing phone and technical support for the field personnel and external customers, service requirements for new products ...
$45K - $85K/yr
Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...
$45K - $85K/yr
Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...
$45K - $85K/yr
Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...
Quick apply
$45K - $85K/yr
Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...
Technical Support Specialist
Camarillo, CA · On-site
$39 - $49/hr
Technical Support Specialist - Direct hire/ W-2 role Location: Camarillo, CA 93012 Pay: $39 to $49 ... Deploy, configure, and maintain Windows systems; manage OS imaging, application deployment, patch ...
Quick apply
Technical Support Specialist
Camarillo, CA · On-site
$39 - $49/hr
Technical Support Specialist - Direct hire/ W-2 role Location: Camarillo, CA 93012 Pay: $39 to $49 ... Deploy, configure, and maintain Windows systems; manage OS imaging, application deployment, patch ...
$100 - $125/hr
Working with our local Sales, Service, and Application Technology ( Engineering ) teams in North America at our steel and industrial customers, as a Technical Support Specialist you will provide ...
$100 - $125/hr
Working with our local Sales, Service, and Application Technology ( Engineering ) teams in North America at our steel and industrial customers, as a Technical Support Specialist you will provide ...
Technical Support Specialist
San Diego, CA · On-site
$45K - $85K/yr
Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...
Technical Support Specialist
San Diego, CA · On-site
$45K - $85K/yr
Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...
Technical Support Specialist
San Diego, CA · On-site
$45K - $85K/yr
Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...
Quick apply
Technical Support Specialist
San Diego, CA · On-site
$45K - $85K/yr
Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...
$60 - $80/hr
Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...
$60 - $80/hr
Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...
Technical Support Specialist
Henderson, NV · On-site
$21/hr
Technical Support Specialist Location: Henderson, NV Salary: $21/hr About PSI We are PSI Services ... technical and application support for a variety of services for online test delivery. • ...
Technical Support Specialist
Henderson, NV · On-site
$21/hr
Technical Support Specialist Location: Henderson, NV Salary: $21/hr About PSI We are PSI Services ... technical and application support for a variety of services for online test delivery. • ...
Technical Support Specialist
Blair, NE · On-site
We are seeking experienced Full-time Technical Support Specialist in the Blair, NE / Omaha Metro area. In office training is required in Blair, NE. Great Plains Communications is looking for ...
Technical Support Specialist
Blair, NE · On-site
We are seeking experienced Full-time Technical Support Specialist in the Blair, NE / Omaha Metro area. In office training is required in Blair, NE. Great Plains Communications is looking for ...
Technical Support Specialist
Blair, NE · On-site
We are seeking experienced Full-time Technical Support Specialist in the Blair, NE / Omaha Metro area. In office training is required in Blair, NE. Great Plains Communications is looking for ...
Technical Support Specialist
Blair, NE · On-site
We are seeking experienced Full-time Technical Support Specialist in the Blair, NE / Omaha Metro area. In office training is required in Blair, NE. Great Plains Communications is looking for ...
Application Technical Support Specialist information
See salary details
$14.90 - $16.43
25% of jobs
$16.44 is the 25th percentile. Wages below this are outliers.
$16.43 - $17.96
59% of jobs
$17.96 - $19.49
4% of jobs
$19.49 - $21.02
7% of jobs
$21.02 - $22.55
0% of jobs
$22.55 - $24.08
0% of jobs
$24.08 - $25.61
0% of jobs
$25.61 - $27.14
0% of jobs
$27.14 - $28.67
0% of jobs
$28.67 - $30.20
2% of jobs
$30.20 - $31.73
3% of jobs
$14
$18
$31
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States with the most job openings for Application Technical Support Specialist jobs include:

Technical Support Specialist
Cleveland, OH • On-site
Full-time
Re-posted 13 days ago
Job description
Alternative Work Schedule - Sunday to Thursday
This position will require you to be in Cleveland, OHWe are in a hybrid schedule, 2 days on campus and 3 days WFH
The Technical Support Specialist's responsibilities include supporting end users and partners for OverDrive products and services. This role responds to and resolves questions and issues related to OverDrive's apps, websites, and supporting services. Technical Support Specialists utilize a support management system to facilitate resolution to issues. This position frequently collaborates with other teams to troubleshoot issues, perform testing, and provide other assistance as needed.
Responsibilities:
- Provide email support to end users and partners through a support queue, including occasional remote PC support for troubleshooting. Assist end users via phone when assigned.
- Work with the Content Services teams to report, test, and correct content file issues.
- Proactively troubleshoot authentication issues, in collaboration with Integration Specialists and library technical contacts to resolve issues.
- Escalate issues as appropriate to Product Management, Development, IT, and other Partner Services teams.
- Relay feedback learned from interaction with end users and/or library staff through Slack channels, discussions, and Product Opportunities.
- Document new or revised troubleshooting steps and responses as Knowledge/Help articles for use by the Technical Support team.
- Support standard cases and escalate complex issues to higher-level specialists.
- Demonstrate ownership of assigned cases and ensure timely resolution.
Requirements:
- Bachelor's Degree or equivalent experience.
- 0-3 years' of related experience.
- Customer service experience, preferably in a technical environment.
- Effective communication skills with end users, partners, and team members.
- Ability to communicate technical processes verbally and in writing.
- Detail oriented with strong technical aptitude.
- Problem solving skills.
- Excellent computer proficiency, including Microsoft Office Suite.
- Ability to speak and / or write in multiple languages preferred.
- Knowledge of books and / or mobile devices preferred.
- Ability to manage time effectively and prioritize tasks.
- Willingness to learn and adapt to new technologies and processes.
What's Next:
As you've probably guessed, OverDrive is a place that values individuality and variety. We don't want you to be like everyone else, we don't even want you to be like us-we want you to be like you! So, if you're interested in joining the OverDrive team, apply below and tell us what inspires you about OverDrive and why you think you are perfect for our team.
OverDrive values diversity and is proud to be an equal opportunity employer.
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