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Application Technical Support Specialist Jobs (NOW HIRING)

We are looking for a Technical Support Specialist II who possesses strong expertise in networking ... Support or Application Support roles * Excellent troubleshooting and analytical abilities

We are looking for a Technical Support Specialist II who possesses strong expertise in networking ... Support or Application Support roles * Excellent troubleshooting and analytical abilities

TECHNICAL SUPPORT SPECIALIST Helpdesk amp; Field Technician Support POSITION SUMMARY We are seeking a detail-oriented and technically skilled Technical Support Specialist to join our team. In this ...

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

Technical Support Specialist - Direct hire/ W-2 role Location: Camarillo, CA 93012 Pay: $39 to $49 ... Deploy, configure, and maintain Windows systems; manage OS imaging, application deployment, patch ...

$100 - $125/hr

Working with our local Sales, Service, and Application Technology ( Engineering ) teams in North America at our steel and industrial customers, as a Technical Support Specialist you will provide ...

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

$60 - $80/hr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

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Application Technical Support Specialist information

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$14

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$31

How much do application technical support specialist jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for application technical support specialist in the United States is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $17.31 per hour, depending on experience, location, and employer.

What cities are hiring for Application Technical Support Specialist jobs?

Cities with the most Application Technical Support Specialist job openings:

Who are the top companies hiring for Application Technical Support Specialist jobs?

The top employers for Application Technical Support Specialist jobs are:

What states have the most Application Technical Support Specialist jobs?

States with the most job openings for Application Technical Support Specialist jobs include:

Infographic showing various Application Technical Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,582 per year, or $18.5 per hour.

Technical Support Specialist

Cleveland, OH • On-site

Full-time

Re-posted 13 days ago


Job description

Description
Alternative Work Schedule - Sunday to Thursday
This position will require you to be in Cleveland, OHWe are in a hybrid schedule, 2 days on campus and 3 days WFH

The Technical Support Specialist's responsibilities include supporting end users and partners for OverDrive products and services. This role responds to and resolves questions and issues related to OverDrive's apps, websites, and supporting services. Technical Support Specialists utilize a support management system to facilitate resolution to issues. This position frequently collaborates with other teams to troubleshoot issues, perform testing, and provide other assistance as needed.
Responsibilities:
  • Provide email support to end users and partners through a support queue, including occasional remote PC support for troubleshooting. Assist end users via phone when assigned.
  • Work with the Content Services teams to report, test, and correct content file issues.
  • Proactively troubleshoot authentication issues, in collaboration with Integration Specialists and library technical contacts to resolve issues.
  • Escalate issues as appropriate to Product Management, Development, IT, and other Partner Services teams.
  • Relay feedback learned from interaction with end users and/or library staff through Slack channels, discussions, and Product Opportunities.
  • Document new or revised troubleshooting steps and responses as Knowledge/Help articles for use by the Technical Support team.
  • Support standard cases and escalate complex issues to higher-level specialists.
  • Demonstrate ownership of assigned cases and ensure timely resolution.

Requirements:
  • Bachelor's Degree or equivalent experience.
  • 0-3 years' of related experience.
  • Customer service experience, preferably in a technical environment.
  • Effective communication skills with end users, partners, and team members.
  • Ability to communicate technical processes verbally and in writing.
  • Detail oriented with strong technical aptitude.
  • Problem solving skills.
  • Excellent computer proficiency, including Microsoft Office Suite.
  • Ability to speak and / or write in multiple languages preferred.
  • Knowledge of books and / or mobile devices preferred.
  • Ability to manage time effectively and prioritize tasks.
  • Willingness to learn and adapt to new technologies and processes.

What's Next:
As you've probably guessed, OverDrive is a place that values individuality and variety. We don't want you to be like everyone else, we don't even want you to be like us-we want you to be like you! So, if you're interested in joining the OverDrive team, apply below and tell us what inspires you about OverDrive and why you think you are perfect for our team.
OverDrive values diversity and is proud to be an equal opportunity employer.
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