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Mac Support Engineer Jobs in Illinois (NOW HIRING)

Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred). * Usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. * Smart hand ...

Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred). * Usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. * Smart hand ...

TEACHER MAC

South Elgin, IL · On-site

$44.60K - $59.10K/yr

... social programming in alignment with each student's IEP, including progress monitoring and ... Use data to guide instruction, adjust supports and communicate progress to students, families and ...

Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred). * Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. * Smart hand ...

TEACHER MAC

Elgin, IL · On-site

$45.70K - $60.60K/yr

... social programming in alignment with each student's IEP, including progress monitoring and ... Use data to guide instruction, adjust supports and communicate progress to students, families and ...

TEACHER MAC

Elgin, IL · On-site

$45.70K - $60.60K/yr

... social programming in alignment with each student's IEP, including progress monitoring and ... Use data to guide instruction, adjust supports and communicate progress to students, families and ...

TEACHER MAC

Elgin, IL

$45.30K - $60.10K/yr

... social programming in alignment with each student's IEP, including progress monitoring and ... Use data to guide instruction, adjust supports and communicate progress to students, families and ...

TEACHER MAC

Elgin, IL

$45.30K - $60.10K/yr

... social programming in alignment with each student's IEP, including progress monitoring and ... Use data to guide instruction, adjust supports and communicate progress to students, families and ...

TEACHER MAC

Elgin, IL · On-site

$60.69K/yr

... social programming in alignment with each student's IEP, including progress monitoring and ... Use data to guide instruction, adjust supports and communicate progress to students, families and ...

TEACHER MAC

Elgin, IL

$45.30K - $60.10K/yr

... social programming in alignment with each student's IEP, including progress monitoring and ... Use data to guide instruction, adjust supports and communicate progress to students, families and ...

... social programming in alignment with each student's IEP, including progress monitoring and ... Use data to guide instruction, adjust supports and communicate progress to students, families and ...

... social programming in alignment with each student's IEP, including progress monitoring and ... Use data to guide instruction, adjust supports and communicate progress to students, families and ...

TEACHER BIL MAC

Elgin, IL · On-site

$60.69K/yr

... social programming in alignment with each student's IEP, including progress monitoring and ... Use data to guide instruction, adjust supports and communicate progress to students, families and ...

TEACHER MAC BIL

Elgin, IL · On-site

$60.69K/yr

... social programming in alignment with each student's IEP, including progress monitoring and ... Use data to guide instruction, adjust supports and communicate progress to students, families and ...

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Mac Support Engineer information

See Illinois salary details

$16

$38

$65

How much do mac support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for mac support engineer in Illinois is $38.64, according to ZipRecruiter salary data. Most workers in this role earn between $28.65 and $45.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Mac Support Engineer, and why are they important?

To thrive as a Mac Support Engineer, you need strong expertise in macOS troubleshooting, hardware repair, and network configuration, typically supported by relevant IT certifications such as Apple Certified Support Professional (ACSP). Familiarity with Apple Remote Desktop, Jamf, and other device management tools is commonly required. Exceptional problem-solving abilities, clear communication, and patience are vital soft skills for delivering effective support and guiding users. These skills ensure timely resolution of technical issues, minimize downtime, and enhance end-user satisfaction in Apple-centric environments.

What are some common challenges Mac Support Engineers face when supporting a mixed operating system environment?

Mac Support Engineers often work in environments where macOS devices need to seamlessly integrate with Windows or Linux systems. Common challenges include ensuring compatibility with enterprise applications, managing file sharing between different operating systems, and troubleshooting network or security issues unique to mixed environments. Successful engineers stay up to date with cross-platform tools and maintain strong communication with IT colleagues to resolve issues efficiently. Collaboration and a proactive approach are key to overcoming these technical hurdles and ensuring a smooth user experience.

What is a Mac Support Engineer?

A Mac Support Engineer is an IT professional who specializes in providing technical support for Apple Mac computers and related software and hardware. They troubleshoot issues, install and configure devices, manage updates, and help users with problems ranging from connectivity to security. These engineers often work in organizations where Macs are used extensively or for individuals who require expert assistance. Their responsibilities may also include maintaining networks, backing up data, and ensuring the overall health and performance of Mac systems.

What is the difference between Mac Support Engineer vs Mac Technician?

AspectMac Support EngineerMac Technician
CertificationsApple Certified Support Professional (ACSP), Apple Certified Mac Technician (ACMT)Apple Certified Mac Technician (ACMT), other hardware certifications
Work EnvironmentHelp desks, corporate IT support, remote troubleshootingRepair shops, on-site hardware repairs, retail stores
ResponsibilitiesSoftware troubleshooting, user support, system configurationHardware repairs, diagnostics, component replacements
Industry UsageIT support departments, enterprise environmentsAuthorized service providers, retail Apple stores

The main difference between a Mac Support Engineer and a Mac Technician lies in their focus. Mac Support Engineers primarily handle software issues, user support, and system configuration in IT environments. In contrast, Mac Technicians focus on hardware repairs and diagnostics. Both roles require Apple certifications and are essential in different stages of Apple device support and maintenance.

What are popular job titles related to Mac Support Engineer jobs in Illinois? For Mac Support Engineer jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Mac Support Engineer jobs in Illinois look for? The top searched job categories for Mac Support Engineer jobs in Illinois are:
Infographic showing various Mac Support Engineer job openings in Illinois as of May 2026, with employment types broken down into 93% Full Time, 5% Part Time, 1% Temporary, and 1% Contract. Highlights an 82% Physical, 9% Hybrid, and 9% Remote job distribution, with an average salary of $80,361 per year, or $38.6 per hour.
Mac Endpoint Engineer - Grant Thornton

Mac Endpoint Engineer - Grant Thornton

ShiftCode Analytics

Downers Grove, IL • On-site

Other

This job post has expired today. Applications are no longer accepted.


Job description

Mac Endpoint Engineer ( macOS + Intune)

Position: Mac Endpoint Engineer ( macOS + Intune) Duration: 6+ Month Contract (PTE) Visa: No H1B and CPT Need 2 references

Description: We are elevating macOS to first-class status and need a hands-on Mac Endpoint Engineer to build and harden a modern Intune-managed macOS environment. You will deliver zero-touch enrollment, seamless Platform SSO (PSSO) first sign-in, large-scale macOS app packaging, configuration, compliance, automation, and strong security posture. Goal: achieve 1:1 parity with Windows devices.

Key Responsibilities

  • Design/operate zero-touch enrollment with ABM + ADE (PreStage through post-enrollment fixes).
  • Build consistent first sign-in experience using PSSO + Intune.
  • Improve enrollment flows, bootstrap content, and post-enrollment automations.
  • Lead macOS app packaging for Intune (PKG/DMG + pre/post scripts, detection rules, dependencies, retries, uninstall logic).
  • Create scalable third-party app deployment model with staged rings, rollback plans, change control.
  • Collaborate with Packaging/QA on versioning, testing, release notes.
  • Manage Intune baseline configs & compliance policies; suggest UX/reliability improvements.
  • Enforce CIS macOS benchmark controls ( macOS 26+); own configuration/enforcement, partner with InfoSec.
  • Integrate/support: Entra ID, Defender for Endpoint (DLP), CrowdStrike, CyberArk EPM, Qualys, GlobalProtect ZTNA.
  • Automate via scripting (bash/zsh/Python; PowerShell for Graph) – provisioning, remediations, health checks, reporting.
  • Deliver actionable Intune dashboard metrics (enrollment success, sign-in time, compliance drift, packaging SLAs).
  • Write KB articles/how-tos; transfer knowledge to Support; provide occasional Tier 3 guidance (no on-call).
  • Partner with Identity, Security, Networking, Support to prepare for go-live and scale across US users.
  • Contribute to standards, guardrails, SOPs for long-term stability.

Environment MDM: Microsoft Intune only (no Jamf/Kandji). Minimum: macOS 26 (Tahoe). Stack: Entra ID, Defender for Endpoint, CrowdStrike, CyberArk EPM, Qualys, GlobalProtect. Standards: CIS macOS benchmark (InfoSec sets policy; you implement/operate). Tools: ABM + ADE in place; Intune for compliance & reporting.

Required Qualifications

  • 3–5+ years enterprise macOS MDM (Intune preferred).
  • Strong Intune macOS packaging expertise (PKG/DMG, scripts, detection, rings, rollback).
  • Hands-on ADE zero-touch + PSSO implementation.
  • Scripting: bash/zsh/Python (PowerShell/Graph as needed).
  • Experience enforcing CIS controls via Intune profiles/policies.
  • Familiarity with Defender, CrowdStrike, CyberArk EPM, Qualys, GlobalProtect.
  • Excellent documentation & knowledge-transfer skills.

Preferred

  • Self-healing remediations / drift correction.
  • iOS/iPadOS in Intune (bonus).
  • Entra ID Conditional Access for macOS.
  • Current Apple management trends (PSSO, macOS security/privacy).

Success Looks Like

  • Reliable zero-touch from unbox to desktop.
  • Fast, frictionless PSSO sign-in.
  • Scalable packaging/patching with SLAs, rings, rollback.
  • Trusted CIS-aligned posture with clear Intune dashboards.

for a proactive engineer ready to shape macOS in a Microsoft-centric enterprise


ShiftCode Analytics logo

About ShiftCode Analytics

Sourced by ZipRecruiter

We specialize in solid end-to-end delivery of tailor-made technology solutions designed by the Top 1% Software Engineering teams. Our innate digital leadership identity powers transformation across every industry. We are always ready to drive meaningful change with a strategic vision for the future. We rigorously test for logical/mathematical reasoning skills, technical ability and soft skills in our interview process. Only those engineers who score highly across each of these areas are presented to our clients.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Tampa, FL, US

Year founded

2019