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Help Global Service Desk Jobs in Kansas (NOW HIRING)

Dexian DISYS

Service Desk Analyst

Topeka, KS · On-site

$20 - $25/hr

Required Skills * 2+ years supporting end users in a Service Desk/Help Desk/Desktop Support or ... comprehensive global services and support. Dexian connects the right talent and the right ...

OTSI

Help Desk Analyst I

Topeka, KS · On-site

$19.25 - $26.25/hr

Support is delivered in a ServiceNow-driven environment with established service level objectives ... About Us OTSI is a global technology partner providing enterprise IT consulting, digital solutions ...

OTSI

Help Desk Analyst I

Topeka, KS · On-site

$19.25 - $26.25/hr

Support is delivered in a ServiceNow-driven environment with established service level objectives ... About Us OTSI is a global technology partner providing enterprise IT consulting, digital solutions ...

Advantage Tech

Service Desk Technician

Olathe, KS · On-site

Advantage Tech is looking for a Service Desk person for our Olathe, KS client ... You will be helping out with computer replacements. General Responsibilities: Provides proactive ...

Advantage Tech

Service Desk Technician

Olathe, KS · On-site

$20/hr

Advantage Tech is looking for a Service Desk person for our Olathe, KS client ... You will be helping out with computer replacements. General Responsibilities: Provides proactive ...

Seaboard Foods

Senior Service Desk Engineer

Merriam, KS · On-site

The Sr. Service Desk Engineer is a pivotal member of the IT support organization, responsible for overseeing the maintenance and optimization of core Service Desk support applications and associated ...

pcg

Service Desk Technician

Lenexa, KS

Help identify high-volume or repetitive tickets and contribute ideas for improving self-service and ... Track and report service desk trends such as top ticket drivers, repeat issues, and knowledge gaps ...

pcg

Service Desk Technician

Lenexa, KS · On-site

Help identify high-volume or repetitive tickets and contribute ideas for improving self-service and ... Track and report service desk trends such as top ticket drivers, repeat issues, and knowledge gaps ...

The City of Topeka

IT Help Desk Technician

Topeka, KS · On-site

$26.14 - $28.28/hr

The City of Topeka's Information Technology department is seeking a motivated Help Desk Technician ... Respond to and process requests obtained through the IT service desk system. * Install, configure ...

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Help Global Service Desk information

What is a Help Global Service Desk?

A Help Global Service Desk is a centralized support function that provides technical assistance and troubleshooting for users across different parts of an organization, often spanning multiple countries or regions. It handles IT-related queries, incidents, and service requests, ensuring that users receive timely support regardless of their location. This global approach helps standardize processes, streamline communication, and provide consistent service quality around the world.

What are some common challenges faced by professionals working at a Help Global Service Desk, and how can they be managed?

Professionals at a Help Global Service Desk often encounter challenges such as managing high volumes of support requests from diverse time zones, addressing language or cultural differences, and troubleshooting issues remotely. Successfully navigating these challenges requires strong communication skills, adaptability, and effective use of ticketing and collaboration tools. Building technical expertise and staying updated on global company policies also help in providing consistent support, while teamwork and knowledge-sharing with colleagues ensure efficient problem resolution.

What are the key skills and qualifications needed to thrive as a Help Global Service Desk professional, and why are they important?

To excel as a Help Global Service Desk professional, you need strong troubleshooting abilities, familiarity with IT support protocols, and often a relevant IT certification such as CompTIA A+ or ITIL Foundation. Proficiency in ticketing systems (like ServiceNow or Jira), remote desktop tools, and knowledge of operating systems is typically required. Exceptional communication, patience, and problem-solving skills set top performers apart in this customer-facing role. These skills ensure efficient issue resolution, high user satisfaction, and reliable IT service delivery across global teams.

What is the difference between Help Global Service Desk vs Help Desk Technician?

AspectHelp Global Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentGlobal, multi-location, 24/7 supportOffice-based, local or remote support
Employer & IndustryLarge corporations, IT service providersSmall to medium businesses, IT support firms

The Help Global Service Desk typically handles support across multiple locations and time zones, requiring advanced certifications and broader scope. Help Desk Technicians focus on local or specific user issues, often with less complex responsibilities. Both roles require strong customer service skills, but the Global Service Desk involves more coordination and technical expertise.

What cities in Kansas are hiring for Help Global Service Desk jobs?

Cities in Kansas with the most Help Global Service Desk job openings:

Help Global Service Desk jobs near you

Service Desk Analyst

Dexian DISYS

Topeka, KS • On-site

$20 - $25/hr

Other

Posted 17 days ago

Job description


Job Description:
Position : Service Desk Analyst


Location : Topeka Kansas


Pay Range: $20/hr - $25/hr on W2


Duration: 12+ months



Job Summary


This role combines strong technical fundamentals with clear communication in a ServiceNow-driven environment, supporting everything from end-user devices to MS 365, identity/access needs, and connectivity challenges. You'll work primarily remotely with occasional hands-on support, collaborating with a team that values reliability, professionalism, and continuous improvement.



Required Skills



  • 2+ years supporting end users in a Service Desk/Help Desk/Desktop Support or similar environment

  • Strong troubleshooting and customer service skills across:


    • Windows 10/11 workstations and laptops

    • MS 365 (Outlook, Teams, OneDrive, SharePoint)

    • VPN/remote access and basic connectivity/network troubleshooting

    • Hardware/peripherals (docks, monitors, printers, webcams, etc.)


  • Experience working within a ticketing workflow (logging, documenting, tracking, meeting SLAs), including ServiceNow (Incident/Request/Knowledge)

  • Working knowledge of identity and access processes (password resets, access provisioning, MFA enrollment)

  • Ability to prioritize, manage multiple requests, and navigate multiple applications at the same time

  • Clear written and verbal communication with both technical and non-technical users

  • Professional judgment, attention to detail, adaptability, and teamwork mindset



Nice to Have Skills



  • Experience supporting:


    • MS Entra ID (Azure AD)

    • MS Intune or other endpoint/mobile device management (MDM) tools

    • iOS/Android corporate device enrollment, configuration, and troubleshooting

    • Citrix virtual desktop/application environments


  • Exposure to enterprise IT support in a large corporate environment (utility experience is a plus)

  • Familiarity with security best practices, user verification, and cybersecurity awareness


Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit .
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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