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Information Technology Support Desk Jobs in Kansas

Watco

IT Support Desk Analyst - Pittsburg, KS

Pittsburg, KS · On-site

$15.75 - $21.50/hr

IT Support Desk Analyst - Pittsburg, KS Job Location: Pittsburg, KS Office-Pittsburg-66762 Office Location: Onsite Employment Type: Hourly Job Type: Full Time Start a Watco Career and Discover the ...

Watco

IT Support Desk Analyst - Pittsburg, KS

Pittsburg, KS

$15.75 - $21.50/hr

... The IT Support Desk Analyst provides first-level technical assistance to internal team members. This role diagnoses, troubleshoots, and resolves hardware, software, and network issues via phone ...

Verus Aerospace

IT Support Specialist

Wichita, KS · On-site

Respond to help desk requests, prioritize issues, and ensure timely and professional resolution ... Experience * 1-3 years of experience in IT support, help desk, or desktop support roles.

City of Olathe

IT Service Desk Intern

Olathe, KS

$15.50 - $16.50/hr

Our IT Service Desk Interns have exposure to various IT functions while learning from experienced ... If you are passionate about technology, end-user support, and providing world class customer ...

Commercial Capital Company

IT Support Technician

Lenexa, KS · On-site

$19.50 - $27/hr

Commercial Capital Company is seeking an IT Support Technician to assist with day-to-day technology support across the organization. This role focuses on workstation setup, troubleshooting, and ...

New

NoTraffic

IT Support Lead

Overland Park, KS · On-site

We are looking for a hands‑on IT Support Lead to independently own and manage all IT operations across our US region, including our Kansas City office and manufacturing facilities. Sole US IT owner ...

Hive Solutions Group

IT Support Specialist

Olathe, KS · Hybrid

IT Helpdesk Specialist - Hybrid in Olathe, KS * At lease 3+ years of experience in IT user support * Proven ability to support basic workstation and portable hardware, software, printers, AV, and ...

Hive Solutions Group

IT Support Specialist

Olathe, KS · Hybrid

IT Helpdesk Specialist - Hybrid in Olathe, KS * At lease 3+ years of experience in IT user support * Proven ability to support basic workstation and portable hardware, software, printers, AV, and ...

Exchange Bank & Trust

IT SUPPORT STAFF

Atchison, KS

Trust is seeking a service oriented self-motivated professional to join our IT support staff. In this role you will assist in maintaining and monitoring the computer system of Exchange Bank. You will ...

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Information Technology Support Desk information

What are the key skills and qualifications needed to thrive as an Information Technology Support Desk professional, and why are they important?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.

What are some common challenges faced by Information Technology Support Desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What are Information Technology Support Desk jobs?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

What are popular job titles related to Information Technology Support Desk jobs in Kansas? For Information Technology Support Desk jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Information Technology Support Desk jobs in Kansas look for? The top searched job categories for Information Technology Support Desk jobs in Kansas are:
What cities in Kansas are hiring for Information Technology Support Desk jobs? Cities in Kansas with the most Information Technology Support Desk job openings:
Information Technology Support Desk jobs near you
IT Support Desk Analyst - Pittsburg, KS

IT Support Desk Analyst - Pittsburg, KS

Watco

Pittsburg, KS • On-site

$15.75 - $21.50/hr

Full-time

Posted 7 days ago

Watco rating

6.9

Company rating: 6.9 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

209th of 335 rated logistics

Job description

IT Support Desk Analyst - Pittsburg, KS
Job Location: Pittsburg, KS Office-Pittsburg-66762
Office Location: Onsite
Employment Type: Hourly
Job Type: Full Time
Start a Watco Career and Discover the Difference
Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all or the same team. One Watco.
Here's what you can expect from Watco:
• Outstanding culture recognized by Forbes and Newsweek
• Competitive compensation and benefits
• Leadership and development programs offered through Watco University
• Career advancement opportunities
Job Summary
The IT Support Desk Analyst provides first-level technical assistance to internal team members. This role diagnoses, troubleshoots, and resolves hardware, software, and network issues via phone, email, and chat. The primary goal is to minimize downtime and ensure excellent customer service.
Essential Duties and Responsibilities
• Troubleshoot corporate wide IT issues with a network and security focus.
• Responsible for timely delivery of systems, solutions, and business processes within a project or enhancement request.
• Ensure consistency of software solutions across all business units.
• Resolve system issues and assist in the identification of system improvements and the development of solutions to improve business performance.
• Perform monitoring of network health and system availability.
• Perform monitoring and escalation of security events.
• Ongoing awareness of network and security organizational "health"
• Work with team to enhance monitoring and system reporting
• Responsible for basic troubleshooting network issues to isolate the trouble and take appropriate action to resolve
• Other duties may be assigned, as requested or required.
Qualifications
• Ability to troubleshoot software
• Ability to troubleshoot network and network related issues.
• Excellent analytical and customer service skills.
• Excellent communication skills.
• Skill in organizing resources and establishing priorities.
• Ability to determine the nature of computer software problems, and to communicate technical guidance and information to users and other teams.
• Ability to read, analyze, and interpret the complex documents.
• Understanding of networking and TCP/IP protocols and routing.
• Ability to take ownership of issues and work with multiple team members to facilitate ultimate solution.
• Enjoy a fast paced dynamic environment and possess a desire to learn.
Education
Bachelor's degree

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