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Information Technology Support Desk Jobs in Kansas City, KS

zTrip Worldwide

IT Support

Kansas City, MO

$24 - $27/hr

IT SupportWe are seeking a technically skilled IT Support with strong problem‑solving abilities to join our team. In this role, you will serve as the primary point of contact for user‑level ...

Lead Bank

IT Support Specialist

Lees Summit, MO · On-site

Document support requests and resolutions in the IT help desk system, ensuring accurate records and identifying patterns. * Assist in maintaining and supporting office and branch IT equipment ...

Lead Bank

IT Support Specialist

Lees Summit, MO · On-site

Document support requests and resolutions in the IT help desk system, ensuring accurate records and identifying patterns. * Assist in maintaining and supporting office and branch IT equipment ...

Lead

IT Support Specialist

Lees Summit, MO · On-site

... IT help desk system, ensuring accurate records and identifying patterns. • Assist in maintaining and supporting office and branch IT equipment, including printers, phones, and meeting room ...

Lead

IT Support Specialist

Blue Springs, MO · On-site

... IT help desk system, ensuring accurate records and identifying patterns. • Assist in maintaining and supporting office and branch IT equipment, including printers, phones, and meeting room ...

Lead

IT Support Specialist

Blue Springs, MO · On-site

... IT help desk system, ensuring accurate records and identifying patterns. • Assist in maintaining and supporting office and branch IT equipment, including printers, phones, and meeting room ...

ARO International

Corporate IT Support

Kansas City, MO

$21 - $28.75/hr

Job Openings >> Corporate IT Support Corporate IT Support Summary Title: Corporate IT Support ID: 1009 Location: Kansas City, MO Department: Information Technology More about this job > Description ...

City of Olathe

IT Service Desk Intern

Olathe, KS

$15.50 - $16.50/hr

Our IT Service Desk Interns have exposure to various IT functions while learning from experienced ... If you are passionate about technology, end-user support, and providing world class customer ...

Commercial Capital Company

IT Support Technician

Lenexa, KS · On-site

$19.50 - $27/hr

Commercial Capital Company is seeking an IT Support Technician to assist with day-to-day technology support across the organization. This role focuses on workstation setup, troubleshooting, and ...

New

NoTraffic

IT Support Lead

Overland Park, KS · On-site

We are looking for a hands‑on IT Support Lead to independently own and manage all IT operations across our US region, including our Kansas City office and manufacturing facilities. Sole US IT owner ...

Guitar Center

IT Support Technician, Level 1

Kansas City, MO · On-site

$19.75 - $27.25/hr

About The Role: We're looking for a tech-savvy, customer-focused IT Support Technician Level 1 to join our Help Desk & End User Support Team. In this role,you'llserve as the first point of contact ...

Hive Solutions Group

IT Support Specialist

Olathe, KS · Hybrid

IT Helpdesk Specialist - Hybrid in Olathe, KS * At lease 3+ years of experience in IT user support * Proven ability to support basic workstation and portable hardware, software, printers, AV, and ...

Hive Solutions Group

IT Support Specialist

Olathe, KS · Hybrid

IT Helpdesk Specialist - Hybrid in Olathe, KS * At lease 3+ years of experience in IT user support * Proven ability to support basic workstation and portable hardware, software, printers, AV, and ...

Exchange Bank & Trust

IT SUPPORT STAFF

Atchison, KS

Trust is seeking a service oriented self-motivated professional to join our IT support staff. In this role you will assist in maintaining and monitoring the computer system of Exchange Bank. You will ...

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Information Technology Support Desk information

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$33

How much do information technology support desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for information technology support desk in Kansas City, KS is $22.49, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Information Technology Support Desk professional, and why are they important?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.

What are some common challenges faced by Information Technology Support Desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What are Information Technology Support Desk jobs?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

What are popular job titles related to Information Technology Support Desk jobs in Kansas City, KS? For Information Technology Support Desk jobs in Kansas City, KS, the most frequently searched job titles are:
What job categories do people searching Information Technology Support Desk jobs in Kansas City, KS look for? The top searched job categories for Information Technology Support Desk jobs in Kansas City, KS are:
What cities near Kansas City, KS are hiring for Information Technology Support Desk jobs? Cities near Kansas City, KS with the most Information Technology Support Desk job openings:
Information Technology Support Desk jobs near you

IT Support

zTrip Worldwide

Kansas City, MO

$24 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

WHC Worldwide, doing business as zTrip, is the largest taxi operator in the United States, serving 39 markets nationwide. zTrip delivers a next‑level transportation experience, operating across North America with a long-standing commitment to high‑quality vehicles and the latest transportation technologies. Our mission is to use mobility to improve the lives of our customers, driver‑partners, and employees.Position Overview: IT SupportWe are seeking a technically skilled IT Support with strong problem‑solving abilities to join our team. In this role, you will serve as the primary point of contact for user‑level IT support, responding promptly to technical issues and helping ensure the reliable operation of all systems.IT Support must demonstrate excellent interpersonal skills, as they will work closely with employees across departments and at all organizational levels. Success in this role requires the ability to listen to user needs, understand technical challenges, and implement effective solutions.What we can do for you as an IT Support:
  • Health, Dental, Vision and Life Insurance
  • Paid Time Off
  • Holiday Pay
  • 401k with matching
  • Hybrid position
Key Responsibilities of an IT Support:
  • Install, configure, and maintain hardware and software to ensure optimal performance
  • Diagnose and resolve hardware and software issues
  • Repair or replace damaged equipment as needed
  • Install and maintain antivirus and security software at the user level
  • Test and evaluate new hardware and software solutions
  • Provide user support and serve as the first point of contact for IT issues and error reporting
Qualifications of an IT Support:
  • 2+ years of experience in computer networks and systems maintenance
  • A+, Linux+, or Cisco Certified Network Associate (CCNA) certification preferred
  • Strong interpersonal and communication skills
  • High attention to detail
  • Proven problem‑solving abilities