$19.50 - $27/hr
Full-time
Posted yesterday
Job description
The IT Support Technician assists with day-to-day technology support across the organization. This role focuses on workstation setup, troubleshooting, printer support, Microsoft 365 assistance, and helping maintain reliable technology operations. This is a hands-on position ideal for someone looking to grow their career in IT while learning business systems and support processes in a fast-paced environment.
Education:- Associate degree, technical coursework, or equivalent experience preferred
- Information Technology, Computer Support, or related field preferred
- Equivalent hands-on or self-taught experience welcomed
- CompTIA A+ (bonus)
- Microsoft Fundamentals certifications
- Any relevant IT or technical support certification
- 0–2 years
- Willing to train the right person
- Experience with troubleshooting, hardware setup, printers, or customer support is helpful
- Set up and deploy laptops, desktops, monitors, and office equipment
- Assist users with login issues, password resets, and troubleshooting
- Install and troubleshoot printers, scanners, and peripherals
- Support Microsoft 365, Teams, and standard office applications
- Maintain inventory records and document completed work
- Assist with workstation moves, cabling, and equipment organization
- Escalate advanced issues to senior IT staff when needed
- Follow documented procedures and assist with technology projects
- Provide friendly and professional support to employees
- Maintain a willingness to learn new technologies and systems
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Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Support Technician?
A: To succeed as an IT Support Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), network protocols, and help desk software, as well as knowledge of hardware components and troubleshooting methodologies. Essential soft skills include strong communication and problem-solving abilities, patience and empathy when interacting with users, and adaptability in a fast-paced technical environment. By combining these technical and soft skills, IT Support Technicians can effectively resolve user issues, maintain system uptime, and contribute to a positive user experience, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a IT Support Technician?
A: A typical career path for an IT Support Technician involves progression from entry-level roles such as Help Desk Technician or Junior Support Specialist, to mid-level positions like Technical Support Specialist or Senior Support Engineer, and ultimately to senior roles like IT Operations Manager or Technical Lead. Key opportunities for skill development and professional growth include certifications in areas like CompTIA A+, Cisco CCNA, or ITIL, as well as experience with various operating systems, hardware, and software platforms. Long-term career prospects may lead to specialized roles like Cybersecurity Specialist, Cloud Engineer, or even a transition into management or leadership positions within IT departments.
