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Information Technology Support Desk Jobs in Topeka, KS

Berlin-Wheeler, Inc.

Help Desk I Specialist

Topeka, KS · On-site

$16 - $18/hr

Help Desk I Specialist Be the person who makes someone's day easier. Are you the kind of person who ... our IT team and provide first-level technical support to employees and users across the ...

Berlin-Wheeler, Inc.

Help Desk I Specialist

Topeka, KS · On-site

$16 - $18/hr

Help Desk I Specialist Be the person who makes someone's day easier. Are you the kind of person who ... our IT team and provide first-level technical support to employees and users across the ...

TEKsystems

Helpdesk Support Technician

Topeka, KS · On-site

$18 - $19/hr

Job Title Help Desk Support Technician Workplace Type On-site Job Category Help Desk Technician / IT Support Overview We are seeking a motivated Help Desk Support Technician to provide hands-on ...

TEKsystems

Helpdesk Support Technician

Topeka, KS · On-site

$18 - $19/hr

Job Title Help Desk Support Technician Workplace Type On-site Job Category Help Desk Technician / IT Support Overview We are seeking a motivated Help Desk Support Technician to provide hands-on ...

AllSTEM Connections

IT Server Engineer

Topeka, KS · On-site

$79K/yr

Manage, monitor, and support Azure cloud infrastructure, including virtual machines, networking ... Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent ...

AllSTEM Connections

IT Server Engineer

Topeka, KS · On-site

Manage, monitor, and support Azure cloud infrastructure, including virtual machines, networking ... Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent ...

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Information Technology Support Desk information

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$12

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$32

How much do information technology support desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for information technology support desk in Topeka, KS is $21.95, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $25.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Information Technology Support Desk professional, and why are they important?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.

What are some common challenges faced by Information Technology Support Desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What are Information Technology Support Desk jobs?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

What are popular job titles related to Information Technology Support Desk jobs in Topeka, KS? For Information Technology Support Desk jobs in Topeka, KS, the most frequently searched job titles are:
What job categories do people searching Information Technology Support Desk jobs in Topeka, KS look for? The top searched job categories for Information Technology Support Desk jobs in Topeka, KS are:
What cities near Topeka, KS are hiring for Information Technology Support Desk jobs? Cities near Topeka, KS with the most Information Technology Support Desk job openings:
Information Technology Support Desk jobs near you
Disaster Tech Response Team - Topeka, KS

Disaster Tech Response Team - Topeka, KS

Information Technology Disaster Resource Center (ITDRC)

Topeka, KS • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

When disaster strikes, communities need more than food and water — they need to communicate, coordinate, and recover.

The Information Technology Disaster Resource Center (ITDRC) deploys teams of volunteer technology professionals to disaster-affected communities across the United States. We restore internet connectivity, set up temporary communications infrastructure, and provide technical support to families, nonprofits, and emergency responders on the ground — often within 24–48 hours of a declared disaster.

What You'll Do

Depending on your skills and availability, you may:

  • Deploy or support temporary Wi-Fi and network infrastructure in disaster-impacted areas
  • Provide remote or on-site IT support to displaced residents and relief organizations
  • Help set up device charging stations, computer labs, or communications hubs
  • Assist with cybersecurity, data recovery, or systems administration for affected enterprises
  • Contribute remotely to logistics, coordination, project management, or documentation

Who We're Looking For

We welcome Tech Professionals of all backgrounds, including:

  • Network Engineers and Systems Administrators
  • Cybersecurity Professionals
  • Web Developers and Software Engineers
  • Help Desk and Tech Support Specialists
  • Project Managers and Operations leads with a tech background

No two deployments are the same — your skills will be matched to real needs in the field.

Flexible, On Your Terms

ITDRC is a fully volunteer-driven organization. You choose when and how you serve. Deployments can be remote or on-site, short-term or extended. We work around your schedule, your expertise, and your capacity.

Training is provided. New volunteers receive orientation and onboarding so you're prepared before your first deployment.

Join thousands of volunteers nationwide who are using their tech skills to rebuild lives after disaster. Visit ITDRC.org to learn more and apply.

Apply