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Help Desk Jobs in Topeka, KS (NOW HIRING)

Advisors Excel

Help Desk Technician

Topeka, KS · On-site

$18.75 - $25.50/hr

Help Desk Technician Department: Technology and Innovation Reports to: Help Desk Manager Location: Topeka, KS - onsite Overview: We are searching for a motivated self-starter to join our Help Desk ...

Advisors Excel

Help Desk Technician

Topeka, KS

$16.50 - $22.25/hr

Help Desk Technician Department: Technology and Innovation Reports to: Help Desk Manager Location: Topeka, KS - onsite Overview: We are searching for a motivated self-starter to join our Help Desk ...

KU Endowment

Help Desk Technician

Lawrence, KS

$52.50K/yr

Description Help Desk Technician Department: Information Systems Reports to: Manager, Technical Support FLSA Status: Non-Exempt The anticipated salary for this position starts at $52,500+ for the ...

KU Endowment

Help Desk Technician

Lawrence, KS · On-site

$52.50K/yr

Help Desk Technician Department: Information Systems Reports to: Manager, Technical Support FLSA Status: Non-Exempt The anticipated salary for this position starts at $52,500+ for the Help Desk ...

Berlin-Wheeler, Inc.

Help Desk I Specialist

Topeka, KS · On-site

Help Desk I Specialist Be the person who makes someone's day easier. Are you the kind of person who enjoys solving problems, helping others, and figuring out "why it's not working"? We're looking for ...

Berlin-Wheeler, Inc.

Help Desk I Specialist

Topeka, KS · On-site

$16 - $18/hr

Help Desk I Specialist Be the person who makes someone's day easier. Are you the kind of person who enjoys solving problems, helping others, and figuring out "why it's not working"? We're looking for ...

Berlin-Wheeler, Inc.

Help Desk I Specialist

Topeka, KS · On-site

$16 - $18/hr

Help Desk I Specialist Be the person who makes someone's day easier. Are you the kind of person who enjoys solving problems, helping others, and figuring out "why it's not working"? We're looking for ...

TEKsystems

Helpdesk Support Technician

Topeka, KS · On-site

$18 - $19/hr

Job Title Help Desk Support Technician Workplace Type On-site Job Category Help Desk Technician / IT Support Overview We are seeking a motivated Help Desk Support Technician to provide hands-on ...

TEKsystems

Helpdesk Support Technician

Topeka, KS · On-site

$18 - $19/hr

Job Title Help Desk Support Technician Workplace Type On-site Job Category Help Desk Technician / IT Support Overview We are seeking a motivated Help Desk Support Technician to provide hands-on ...

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How much do help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk in Topeka, KS is $21.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Topeka, KS? The most popular types of Help Desk jobs in Topeka, KS are:
What are popular job titles related to Help Desk jobs in Topeka, KS? For Help Desk jobs in Topeka, KS, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Topeka, KS look for? The top searched job categories for Help Desk jobs in Topeka, KS are:
What cities near Topeka, KS are hiring for Help Desk jobs? Cities near Topeka, KS with the most Help Desk job openings:
Help Desk jobs near you
Help Desk Technician

Help Desk Technician

Advisors Excel

Topeka, KS • On-site

$18.75 - $25.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Position Title: Help Desk Technician
Department: Technology and Innovation
Reports to: Help Desk Manager
Location: Topeka, KS - onsite
Overview:
We are searching for a motivated self-starter to join our Help Desk Team. As a Help Desk Technician, you will provide technical assistance and resolutions to issues related to computer hardware, software, and general office equipment. If you enjoy helping people and learning about new technologies, this could be the perfect fit for you.
What you'll do:
  • Handle and resolve help desk tickets submitted by staff
  • Support corporate users in person, remotely, and via telephone
  • Assists in the installation of computer hardware and software
  • Assist in maintaining and updating hardware inventory
  • Effectively communicate with technical and non-technical staff on a regular basis
  • Work some nights and weekends as well as be on-call when necessary

Experience you'll bring:
  • Strong customer service and interpersonal skills
  • Solid understanding of Windows products; Windows Client OS's, Microsoft Office Suite, and Office 365 products
  • Aptitude for technology, embrace change, and willingness to learn
  • Strong organizational skills: capacity to manage a heavy workload while navigating a variety of competing, ever-changing priorities
  • Exceptional problem-solving skills with a high attention to detail

Bonus Points:
  • Microsoft and CompTIA certifications
  • Understanding of DHCP, DNS, IP, network traffic routing, WAN, LAN, VLAN, and internet connectivity

What you'll get:
  • Amazing benefits, including medical, dental, vision, and 401k (with matching options)
  • Generous PTO package from your start date
  • Access to an on-site café, gym, and primary care
  • Continuous personal and professional development opportunities
  • Recognition for hard work & exemplary performance
  • Employee-sponsored events...and more!

Who We Are:
Advisors Excel is a fast-paced, innovative company that seeks to service independent financial advisors in a multitude of areas within their business. From operational functions to sales and marketing, our end goal is to help continually grow advisors' businesses nationwide. We thrive on watching them succeed. Not only does AE want to see the success of our advisors, but also our employees. We have high expectations from them to continually move our business forward. We are on the hunt for positive people who thrive on hard work and in a collaborative team environment. If this sounds like you, then what are you waiting for? We want you to join our team!
Advisors Excel is an Equal Employment Opportunity Employer. Everyone is welcome here - as an inclusive workplace, our employees are always comfortable bringing their true selves to our offices daily.
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