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Help Tech Chat Support Jobs in Topeka, KS (NOW HIRING)

University of Kansas

IT Support Technician

Lawrence, KS

$20.25 - $27.75/hr

Provide technical support via phone, email, chat, remote, and in person. Identify if the technical ... Preparation of spaces prior to use to ensure requested technology is available and working when ...

AllSTEM Connections

IT Contractor

Topeka, KS · On-site

$58K/yr

We are seeking a detail-oriented and versatile IT Contractor to assist with a comprehensive systems ... Proven experience in a Help Desk or Desktop Support role. • Technical Skills: Familiarity with ...

HR Partners

IT Generalist Supervisor

Topeka, KS · On-site

Required : • High school diploma or equivalent • Five years of technical experience • 2+ years of IT helpdesk/desktop management • Experience managing and supporting software in Microsoft 365 ...

HR Partners

IT Generalist Supervisor

Topeka, KS

Experience: 2+ years of IT helpdesk/desktop management * Experience: Experience managing and supporting software in Microsoft 365, Active Directory, endpoint management, and networking basics (DNS ...

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All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Topeka, KS

Help Tech Chat Support information

See Topeka, KS salary details

$25.4K

$40.9K

$62.1K

How much do help tech chat support jobs pay per year?

As of Jul 31, 2026, the average yearly pay for help tech chat support in Topeka, KS is $40,919.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,300.00 and $44,200.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Topeka, KS? For Help Tech Chat Support jobs in Topeka, KS, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Topeka, KS look for? The top searched job categories for Help Tech Chat Support jobs in Topeka, KS are:
What cities near Topeka, KS are hiring for Help Tech Chat Support jobs? Cities near Topeka, KS with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you

IT Support Technician

University of Kansas

Lawrence, KS

$20.25 - $27.75/hr

Other

Re-posted 20 days ago

University Of Kansas rating

8.3

Company rating: 8.3 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

123rd of 614 rated colleges and universities

Job description

65% - Meet customer requirements through first-contact resolutions with excellent customer service and satisfaction. Provide technical support via phone, email, chat, remote, and in person. Identify if the technical issue can be quickly resolved or if it needs to be escalated to / researched by a higher-level KU IT technical support unit. Continuously look to improve current support and business processes through these interactions. This support will include:
  • Support of computer equipment utilized by campus stakeholders in classrooms, labs, offices, and meeting spaces.
  • As required, general support of AV systems utilized by the TSC in a mix of classrooms, labs, offices, and meeting spaces.
  • As required, general support of special use instrumentation systems utilized by the TSC in a mix of classrooms, labs, offices, and meeting spaces.
  • Creating/updating trouble tickets as indicated by the workflow.
  • Identification as to whether the technical issues encountered can be quickly resolved or need escalation to higher-level technical support staff.
  • Support, install and upgrade new and existing computer equipment including imaging.
  • Troubleshooting hardware and software issues for labs, faculty, staff, students, etc.
  • Tests to isolate the source of issues.
  • Preparation of spaces prior to use to ensure requested technology is available and working when requested for classes, meetings, or events.
  • Confirming customer understanding of the solution and provide additional customer education as needed.
  • Documentation: Maintain accurate inventory information for both hardware and software products. Create and update procedures and knowledgebase articles.
30% - Complete projects and other duties as assigned, including but not limited to:
  • Provide quotes for new equipment procurement.
  • Maintain accurate inventory information for both hardware and software products.
  • Support, install and upgrade equipment, including imaging of new computers.
  • Create and document trouble tickets as required by the workflow.
  • Create and update TSC procedures and knowledgebase articles.
  • Develop broad and in-depth knowledge of software and hardware that are unique to the support area.
5% - Other tasks as assigned.
,The Technical Support Technician (Tier I) position is assigned to a KU IT Technology Support Center (TSC) and is responsible for providing technical support to the users associated with that TSC while working under direct supervision, following standard procedures and documentation to accomplish assigned tasks. A positive work ethic centered around outstanding and careful customer interaction and support is required. This position serves as the first point of contact for troubleshooting hardware/software, PC/Mac/Linux workstation support, AV equipment, and / or printer problems. The position is responsible for following standard procedures (where present) and written instructions (when provided) to accomplish assigned tasks. The position assists users via telephone, email, chat, remote, and in person with a wide range of questions, problems, and requests related to desktop software, hardware, peripherals, applications, and basic network issues.
KU is not able to provide H-1B sponsorship for this position.
The work schedule for this position is M-F 8am-5pm, with nights or weekend work possible based on support or project needs.

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