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Help Desk Jobs in Washington, KS (NOW HIRING)

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Help Desk information

See Washington, KS salary details

$11

$21

$30

How much do help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk in Washington, KS is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What cities near Washington, KS are hiring for Help Desk jobs? Cities near Washington, KS with the most Help Desk job openings:
Help Desk jobs near you
Front Desk Administrative Assistant

Front Desk Administrative Assistant

Associated Staffing

Fairbury, NE • On-site

$18/hr

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Front Desk Administrative Assistant
Location: Fairbury, NE
Pay: $18.00/hour
Schedule: Monday-Friday | 7:00 AM-3:30 PM
A company in Fairbury is seeking a dependable Front Desk Administrative Assistant to support daily office operations. This role is ideal for someone with previous office experience who enjoys working with people, staying organized and handling a variety of administrative tasks.
Key Responsibilities:
• Answer and direct incoming phone calls
• Welcome and assist visitors in a professional manner
• Help with invoicing and general office duties
• Maintain organized records and office workflow
• Provide administrative support to office staff as needed
• Opportunity to assist with purchasing responsibilities for the right candidate
Qualifications:
• Previous office or administrative experience required
• Strong communication and customer service skills
• Dependable with strong attendance and professionalism
• Basic computer and organizational skills
• Ability to multitask in a fast-paced office environment
Benefits Upon Hire:
• Group medical, dental & disability insurance
• 401(k), profit sharing & employee stock ownership plan
• Company-paid life insurance
• Paid time off with increasing vacation accrual based on years of service
If you're looking for a stable office position with long-term growth potential and excellent benefits, apply today!

Apply