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Help Desk Jobs in Lenexa, KS (NOW HIRING)

Navstar

Help Desk Specialist

Kansas City, MO · On-site

$50K - $55K/yr

Help Desk Specialist Zachery Piper Solutions is seeking a Help Desk Specialist to support a DoD program that is fully funded through 2028, supporting the Department of the Navy program based in ...

New

Infotree Global Solutions

Help Desk Analyst

Olathe, KS · On-site

$19.75 - $27/hr

Help Desk Analyst Location - RI/KS/OK/DE/KS/PH/FL/AZ Duration - 6+ Months Visa - USC/GC/EAD Essential Job Functions: • Provides basic help desk support for problems and service requests related to ...

New

KU Endowment

Help Desk Technician

Lawrence, KS

$52.50K/yr

Description Help Desk Technician Department: Information Systems Reports to: Manager, Technical Support FLSA Status: Non-Exempt The anticipated salary for this position starts at $52,500+ for the ...

KU Endowment

Help Desk Technician

Lawrence, KS · On-site

$52.50K/yr

Help Desk Technician Department: Information Systems Reports to: Manager, Technical Support FLSA Status: Non-Exempt The anticipated salary for this position starts at $52,500+ for the Help Desk ...

Vertical Health Services

Help Desk Technician

Kansas City, MO · On-site

$18 - $24.25/hr

Help Desk Technician Company Overview Vertical Health Services delivers high-quality skilled nursing care across multiple states. Our Information Technology team plays a vital role in supporting ...

LinTech Global

Help Desk Specialist IV

Lenexa, KS · On-site

Dexian Government Solutions is recruiting for a Help Desk Specialist IV to support our proposal effort for the EPA Multi-Regional Information Technology Support Services Region 7 contract in Lenexa ...

Barbaricum

Help Desk Specialist

Leavenworth, KS · On-site

Barbaricum is seeking a Help Desk Specialist to provide first-line technical support for TRADOC G2 operations at Fort Leavenworth, KS. The selected candidate will support classified and unclassified ...

MSM Technology LLC

Senior Help Desk Specialist

Lenexa, KS · On-site

$70K - $85K/yr

Senior Help Desk Specialist (IV) MSM Technology LLC is an award winning, high performing IT services company with 22+ years of experience operating, modernizing, securing, and managing advanced ...

Navstar

Sr. Help Desk Specialist

Lenexa, KS · On-site

Senior Help Desk Specialist Plateau GRP is seeking an experienced and customer-focused Senior Help Desk Specialist to support a key U.S. Federal client in Lenexa, Kansas. This role serves as the ...

New

IntePros Federal

Help Desk Lead

Lenexa, KS · On-site

$110K - $145K/yr

The Opportunity IntePros Federal is seeking a Help Desk Lead for a contingent contract award supporting multi-regional IT operations. This senior technical role provides leadership and hands-on ...

IntePros Federal

Help Desk Lead

Lenexa, KS

The Opportunity IntePros Federal is seeking a Help Desk Lead for a contingent contract award supporting multi-regional IT operations. This senior technical role provides leadership and hands-on ...

Intepros Federal

Help Desk Lead

Lenexa, KS · On-site

$110K - $145K/yr

The Opportunity IntePros Federal is seeking a  Help Desk Lead  for a contingent contract award supporting multi‑regional IT operations ...

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Help Desk information

See Lenexa, KS salary details

$11

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How much do help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk in Lenexa, KS is $21.73, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Lenexa, KS? The most popular types of Help Desk jobs in Lenexa, KS are:
What are popular job titles related to Help Desk jobs in Lenexa, KS? For Help Desk jobs in Lenexa, KS, the most frequently searched job titles are:
What cities near Lenexa, KS are hiring for Help Desk jobs? Cities near Lenexa, KS with the most Help Desk job openings:
Help Desk jobs near you
Help Desk Specialist

Help Desk Specialist

Navstar

Kansas City, MO • On-site

$50K - $55K/yr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Help Desk Specialist

Zachery Piper Solutions is seeking a Help Desk Specialist to support a DoD program that is fully funded through 2028, supporting the Department of the Navy program based in Kansas City, MO. The Help Desk Specialist provides end-user technical support across a large enterprise environment. It's an excellent opportunity for someone looking to build their IT career and gain exposure within the Intelligence Community. The role will begin on a night-shift schedule, with the option to move to other shifts after the first few months depending on candidate preference. Active Secret Clearance and CompTIA Security+ required.

Primary Responsibilities:

  • Provide technical assistance for laptops, desktops, printers, mobile devices, and other network-connected equipment
  • Troubleshoot issues related to connectivity, operating systems, Microsoft/Office applications, and VTC systems
  • Collaborate with employees and leadership to diagnose and resolve IT problems
  • Support daily operations of the Enterprise Service Desk
  • Manage service tickets, run scripts, answer incoming calls, and meet established service metrics

Required Qualifications:

  • Active Secret Clearance
  • At least 1 year of IT support experience
  • IAT II certification (Security+, CCNA Security, CySA+, or higher-level equivalent)
  • Hands-on experience with troubleshooting, ticketing tools, and general IT support

Compensation & Benefits:

  • Comprehensive benefits package including PTO, paid holidays, medical, dental, vision, 401(k), and sick leave as required
  • Salary range: $50,000–$55,000 annually

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