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Help Desk Manager Jobs in Lenexa, KS (NOW HIRING)

Navstar

Help Desk Specialist

Kansas City, MO · On-site

$50K - $55K/yr

Help Desk Specialist Zachery Piper Solutions is seeking a Help Desk Specialist to support a DoD ... Manage service tickets, run scripts, answer incoming calls, and meet established service metrics ...

New

Infotree Global Solutions

Help Desk Analyst

Olathe, KS · On-site

$19.75 - $27/hr

Help Desk Analyst Location - RI/KS/OK/DE/KS/PH/FL/AZ Duration - 6+ Months Visa - USC/GC/EAD Essential Job Functions: • Provides basic help desk support for problems and service requests related to ...

New

KU Endowment

Help Desk Technician

Lawrence, KS

$52.50K/yr

Manager, Technical Support FLSA Status: Non-Exempt The anticipated salary for this position starts at $52,500+ for the Help Desk Technician role. The final pay will be determined based on several ...

KU Endowment

Help Desk Technician

Lawrence, KS · On-site

$52.50K/yr

Manager, Technical Support FLSA Status: Non-Exempt The anticipated salary for this position starts at $52,500+ for the Help Desk Technician role. The final pay will be determined based on several ...

MSM Technology LLC

Senior Help Desk Specialist

Lenexa, KS · On-site

$70K - $85K/yr

Senior Help Desk Specialist (IV) MSM Technology LLC is an award winning, high performing IT service ... Creates and manages escalation procedures and ensures service levels are maintained. * Documents ...

Navstar

Sr. Help Desk Specialist

Lenexa, KS · On-site

Create, manage, and enforce escalation procedures to ensure timely issue resolution and customer satisfaction * Monitor service desk queues, incident trends, and performance metrics to maintain ...

New

MSM Technology

Senior Help Desk Specialist

Lenexa, KS · On-site

They are seeking a Senior Help Desk Specialist to oversee the day-to-day operations of the help ... Minimum 2 years of experience in project management experience in the context of IT Service Desk ...

IntePros Federal

Help Desk Lead

Lenexa, KS · On-site

$110K - $145K/yr

The Opportunity IntePros Federal is seeking a Help Desk Lead for a contingent contract award ... Log, track, and resolve tickets in the IT Service Management system (ITSM) in accordance with ...

Barbaricum

Help Desk Specialist

Leavenworth, KS · On-site

Barbaricum is seeking a Help Desk Specialist to provide first-line technical support for TRADOC G2 operations at Fort Leavenworth, KS. The selected candidate will support classified and unclassified ...

IntePros Federal

Help Desk Lead

Lenexa, KS

We specialize in IT solutions, application development, program management, systems integration, and cybersecurity services. Our core values are the keys to success by empowering people to do the ...

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See Lenexa, KS salary details

$35.2K

$78.6K

$116.9K

How much do help desk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for help desk manager in Lenexa, KS is $78,647.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $93,900.00 per year, depending on experience, location, and employer.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Lenexa, KS? The most popular types of Help Desk jobs in Lenexa, KS are:
What are popular job titles related to Help Desk Manager jobs in Lenexa, KS? For Help Desk Manager jobs in Lenexa, KS, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Lenexa, KS look for? The top searched job categories for Help Desk Manager jobs in Lenexa, KS are:
What cities near Lenexa, KS are hiring for Help Desk Manager jobs? Cities near Lenexa, KS with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
IT Help Desk Team Lead

IT Help Desk Team Lead

University of Kansas

Lawrence, KS

Other

Posted 6 days ago

University Of Kansas rating

8.2

Company rating: 8.2 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

106th of 528 rated colleges and universities

Job description

Training & Quality (60%)
  • Develop and maintain training programs and materials for student employees.
  • Evaluate training effectiveness and implement improvements based on feedback and observation.
  • Monitor support interactions to ensure adherence to policies, procedures, and service standards.
  • Coach student employees on technical troubleshooting and customer service skills.
  • Collaborate on training for new services, tools, and system changes.
Operations & Administration (35%)
  • Supervise student employment processes, including hiring, onboarding, coaching, and corrective action.
  • Manage student payroll, budget tracking, and related administrative records.
  • Monitor queues and staffing to meet service levels; provide direct support during high-volume periods.
  • Troubleshoot and resolve Tier I issues and escalated cases; document all work in the ticketing system.
Other Duties (5%)
  • Perform additional duties as assigned.
,The IT Help Desk Team Lead provides leadership for training strategy, service quality, and daily operations of the KU IT Help Desk. This role develops and delivers student employee training, monitors and improves service performance, and resolves escalated technical and customer service issues.
The position combines hands-on operational support with strategic oversight of training programs, documentation, and service delivery to ensure consistent, high-quality support across all channels. This role partners with the IT Help Desk Manager and Team Leads to identify and implement improvements that enhance training effectiveness and overall service outcomes.
KU is not able to provide H-1B sponsorship for this position.

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