$18/hr
Temporary
Posted 6 days ago
Job description
Temporary
Description
Position Summary
The Temporary IT Help Desk Technician provides frontline technical support for computer systems, hardware, software, and technology-related issues across City departments. This position assists the Information Technology Department with day-to-day support tasks including workstation setup, troubleshooting, user assistance, and basic technology installations.
The technician works under the direction of the Director of Information Technology and escalates more complex issues to senior IT staff when necessary.
Essential Duties and Responsibilities
- Provide first-level help desk support for City employees experiencing computer or technology issues
- Troubleshoot and resolve common hardware, software, printer, and connectivity problems
- Install and configure desktop and laptop computers
- Assist with workstation deployments, replacements, and equipment moves
- Configure and support mobile devices, printers, and peripheral equipment
- Assist with user account setup and password resets
- Support Microsoft Windows operating systems and Microsoft 365 applications
- Run and terminate network cables as needed for equipment installations
- Assist with installation and setup of security cameras and related equipment
- Assist with installation and basic support of door access control systems
- Document support requests and resolutions
- Escalate complex technical issues to IT staff or vendors as needed
- Assist with general IT projects and equipment installations
Requirements
Experience:
Prior help desk or IT support experience preferred.
Education:
Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
Technical Skills
- Microsoft Windows operating systems
- Microsoft 365 applications
- Basic networking concepts
- Computer hardware troubleshooting
- Basic cable installation and equipment setup experience preferred
- Strong customer service and communication skills
Working Conditions
Primarily office environment with occasional work in other City buildings. May require lifting computer equipment up to 30 pounds and walking between departments.
Salary Description
18.00
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Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Support Technician?
A: To succeed as an IT Support Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), network protocols, and help desk software, as well as knowledge of hardware components and troubleshooting methodologies. Essential soft skills include strong communication and problem-solving abilities, patience and empathy when interacting with users, and adaptability in a fast-paced technical environment. By combining these technical and soft skills, IT Support Technicians can effectively resolve user issues, maintain system uptime, and contribute to a positive user experience, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a IT Support Technician?
A: A typical career path for an IT Support Technician involves progression from entry-level roles such as Help Desk Technician or Junior Support Specialist, to mid-level positions like Technical Support Specialist or Senior Support Engineer, and ultimately to senior roles like IT Operations Manager or Technical Lead. Key opportunities for skill development and professional growth include certifications in areas like CompTIA A+, Cisco CCNA, or ITIL, as well as experience with various operating systems, hardware, and software platforms. Long-term career prospects may lead to specialized roles like Cybersecurity Specialist, Cloud Engineer, or even a transition into management or leadership positions within IT departments.
