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Help Global Service Desk Jobs in Pennsylvania (NOW HIRING)

Unitek Global Services

Help Desk Analyst

Birdsboro, PA · On-site

$19 - $26/hr

The Help Desk Technician is responsible for supporting employees onsite in Birdsboro, PA, with all ... UniTek Global Services is an Equal Opportunity Employer. Qualified applicants will receive ...

Robert Half

Help Desk Analyst

Philadelphia, PA · On-site

$20 - $22/hr

Responsibilities: • Respond to incoming service desk requests and document issues clearly to ... helpful documentation or guidance to improve support efficiency. • Assist with desktop-related ...

Vision Technologies Inc

Service Desk Analyst

Easton, PA · On-site

$19.25 - $26.25/hr

Service Desk Support Analyst The Service Desk Support Analyst will provide first level technical ... Resolve help desk issues including troubleshooting hardware and software issues * Perform basic ...

Robert Half

Help Desk Analyst

Philadelphia, PA · On-site

$20 - $22/hr

Responsibilities: • Respond to incoming service desk requests and document issues clearly to ... a help desk, service desk, or desktop support environment. • Working knowledge of Active ...

Vision Technologies, Inc

Service Desk Analyst

Easton, PA · On-site

$19.50 - $26.50/hr

Overview The Service Desk Support Analyst will provide first level technical support to end users ... Resolve help desk issues including troubleshooting hardware and software issues * Perform basic ...

Vision Technologies, Inc

Service Desk Analyst

Easton, PA · On-site

$19.50 - $26.50/hr

The Service Desk Support Analyst will provide first level technical support to end users on various ... Resolve help desk issues including troubleshooting hardware and software issues * Perform basic ...

My3Tech Inc

Help Desk

Harrisburg, PA · On-site

$20/hr

PennDOT seeks someone with customer service experience, people skills, prefer a team environment ... The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support ...

VIVA USA INC

Help Desk Analyst

Harrisburg, PA · On-site

$17.34 - $22.34/hr

Description: Help Desk Analyst - 1+ year of field experience. 2-year associates degree or ... Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA · On-site

$19.50 - $26.75/hr

SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non-Exempt Position Summary The Service Desk Analyst primary function is to provide technical support for ...

New

Harris Computer

Service Desk Analyst

Pittsburgh, PA · On-site

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around ...

Harris

Service Desk Analyst

Saint Clair, PA · On-site

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support ...

Harriscomputer

Service Desk Analyst

Pittsburgh, PA

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support ...

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Help Global Service Desk information

What are the key skills and qualifications needed to thrive as a Help Global Service Desk professional, and why are they important?

To excel as a Help Global Service Desk professional, you need strong troubleshooting abilities, familiarity with IT support protocols, and often a relevant IT certification such as CompTIA A+ or ITIL Foundation. Proficiency in ticketing systems (like ServiceNow or Jira), remote desktop tools, and knowledge of operating systems is typically required. Exceptional communication, patience, and problem-solving skills set top performers apart in this customer-facing role. These skills ensure efficient issue resolution, high user satisfaction, and reliable IT service delivery across global teams.

What are some common challenges faced by professionals working at a Help Global Service Desk, and how can they be managed?

Professionals at a Help Global Service Desk often encounter challenges such as managing high volumes of support requests from diverse time zones, addressing language or cultural differences, and troubleshooting issues remotely. Successfully navigating these challenges requires strong communication skills, adaptability, and effective use of ticketing and collaboration tools. Building technical expertise and staying updated on global company policies also help in providing consistent support, while teamwork and knowledge-sharing with colleagues ensure efficient problem resolution.

What is a Help Global Service Desk?

A Help Global Service Desk is a centralized support function that provides technical assistance and troubleshooting for users across different parts of an organization, often spanning multiple countries or regions. It handles IT-related queries, incidents, and service requests, ensuring that users receive timely support regardless of their location. This global approach helps standardize processes, streamline communication, and provide consistent service quality around the world.

Is CSR an entry level job?

A Customer Service Representative (CSR) role at a Help Global Service Desk is typically considered an entry-level position, often requiring minimal prior experience. It usually involves basic communication skills, problem-solving, and familiarity with help desk tools, making it accessible to those starting their IT or customer service careers.

What is the difference between Help Global Service Desk vs Help Desk Technician?

AspectHelp Global Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentGlobal, multi-location, 24/7 supportOffice-based, local or remote support
Employer & IndustryLarge corporations, IT service providersSmall to medium businesses, IT support firms

The Help Global Service Desk typically handles support across multiple locations and time zones, requiring advanced certifications and broader scope. Help Desk Technicians focus on local or specific user issues, often with less complex responsibilities. Both roles require strong customer service skills, but the Global Service Desk involves more coordination and technical expertise.

What are popular job titles related to Help Global Service Desk jobs in Pennsylvania? For Help Global Service Desk jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Help Global Service Desk jobs in Pennsylvania look for? The top searched job categories for Help Global Service Desk jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Help Global Service Desk jobs? Cities in Pennsylvania with the most Help Global Service Desk job openings:
Help Global Service Desk jobs near you
Help Desk Analyst

Help Desk Analyst

Unitek Global Services

Birdsboro, PA • On-site

$19 - $26/hr

Full-time

Posted 26 days ago

Job description

Job Summary:
The Help Desk Technician is responsible for supporting employees onsite in Birdsboro, PA, with all computer-related issues. This position will assist with the maintenance, analysis, troubleshooting and repairing of computer systems, as well as hardware peripherals and relevant software applications. This position documents, maintains, upgrades and/or replaces hardware and software systems.
Job Responsibilities:
  • Support all desktop, laptops & cell phone functions.
  • Provide account creation, management, modification, disablement, and deletions within Microsoft Active Directory and Entra.
  • Assist with both on and off-site set-up, installation debugging, tracking and maintenance of all hardware and software.
  • Assist with ordering hardware, IT-related supplies, and maintaining adequate quantities for handling maintenance and new installation.s
  • Monitor support ticket queue.
  • Record, track, and document service desk solutions.
  • Issue equipment as requested.
  • Track/monitor equipment issued and document assets accordingly.
  • Perform maintenance on desktops & laptops.

Education:
  • Bachelor's degree in IT-related field (or 4+ years experience).

Position Requirements:
  • Minimum of 3 years working within an IT support role.
  • Minimum of 3 years of experience working with MS Operating Systems.
  • Must have IT certification, ideally CompTIA's Network+ or Security+.
  • Must be able to work onsite in Birdsboro, PA.
  • Experience in a high volume, fast-paced environment.
  • Excellent Customer Service skills.
  • Excellent written and verbal communication skills and a strong command of the English language is required.

#UniTekTA
UniTek Global Services is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

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