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Help Global Service Desk Jobs in Pennsylvania (NOW HIRING)

Harris

Service Desk Analyst

Pittsburgh, PA

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support ...

Harris

Service Desk Analyst

Saint Clair, PA · On-site

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support ...

360 IT Professionals

Help Desk Specialist

Radnor, PA

We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 ... Help Desk Specialist Work Location: Radnor, PA Duration : 3 month contract MUST HAVE: * Previous ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

PennDOT seeks someone with customer service experience, people skills, prefer a team environment ... The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support ...

TriosysIT Inc.

Help Desk Analyst

Harrisburg, PA

$20.25 - $27.75/hr

PennDOT seeks someone with customer service experience, people skills, prefer a team environment ... The Help Desk Analyst performs the skills listed below- Provides technical assistance, support, and ...

Robert Half

Help Desk/Desktop Support Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

... service both remotely and onsite. The role offers a mix of hands-on desktop support, account ... , help desk, or desktop support roles. • Working knowledge of Windows operating systems ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA · On-site

$19.50 - $26.75/hr

Service Desk Analyst The Service Desk Analyst primary function is to provide technical support for production-based applications and network, supporting company business and objectives. The Service ...

New

My3Tech Inc

Help Desk (Harrisburg, PA)

Harrisburg, PA · On-site

$20/hr

PennDOT seeks someone with customer service experience, people skills, prefer a team environment ... The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support ...

Prophecy Technologies

Service Desk Analyst

Malvern, PA · On-site

$20 - $27.50/hr

Support Service Request fulfillment and Incident Management for all end-user devices including desktops, laptops, and mobile devices. Provide self-service capabilities for common Service Desk ...

Prophecy Technologies

Service Desk Analyst

Malvern, PA · On-site

$20 - $27.50/hr

Support Service Request fulfillment and Incident Management for all end-user devices including desktops, laptops, and mobile devices. Provide self-service capabilities for common Service Desk ...

RennerBrown Staffing

Be Seen First

IT Service Desk Analyst

Lansdale, PA · On-site

$26 - $29/hr

Our client is currently seeking an experienced IT Service Desk Technician to join our IT Service ... help requests. * Update knowledge base as needed. Knowledge and Skills * Knowledge of basic ...

My3Tech Inc

Help Desk Tier 1

Harrisburg, PA · On-site

$20.25 - $27.75/hr

PennDOT seeks someone with customer service experience, people skills, prefer a team environment ... The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support ...

STI

Help Desk Analyst :: Dauphin County

Dauphin, PA · On-site

$18.25 - $25/hr

The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support ... Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution. • Follow ...

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Help Global Service Desk information

What are the key skills and qualifications needed to thrive as a Help Global Service Desk professional, and why are they important?

To excel as a Help Global Service Desk professional, you need strong troubleshooting abilities, familiarity with IT support protocols, and often a relevant IT certification such as CompTIA A+ or ITIL Foundation. Proficiency in ticketing systems (like ServiceNow or Jira), remote desktop tools, and knowledge of operating systems is typically required. Exceptional communication, patience, and problem-solving skills set top performers apart in this customer-facing role. These skills ensure efficient issue resolution, high user satisfaction, and reliable IT service delivery across global teams.

What are some common challenges faced by professionals working at a Help Global Service Desk, and how can they be managed?

Professionals at a Help Global Service Desk often encounter challenges such as managing high volumes of support requests from diverse time zones, addressing language or cultural differences, and troubleshooting issues remotely. Successfully navigating these challenges requires strong communication skills, adaptability, and effective use of ticketing and collaboration tools. Building technical expertise and staying updated on global company policies also help in providing consistent support, while teamwork and knowledge-sharing with colleagues ensure efficient problem resolution.

What is a Help Global Service Desk?

A Help Global Service Desk is a centralized support function that provides technical assistance and troubleshooting for users across different parts of an organization, often spanning multiple countries or regions. It handles IT-related queries, incidents, and service requests, ensuring that users receive timely support regardless of their location. This global approach helps standardize processes, streamline communication, and provide consistent service quality around the world.

Is CSR an entry level job?

A Customer Service Representative (CSR) role at a Help Global Service Desk is typically considered an entry-level position, often requiring minimal prior experience. It usually involves basic communication skills, problem-solving, and familiarity with help desk tools, making it accessible to those starting their IT or customer service careers.

What is the difference between Help Global Service Desk vs Help Desk Technician?

AspectHelp Global Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentGlobal, multi-location, 24/7 supportOffice-based, local or remote support
Employer & IndustryLarge corporations, IT service providersSmall to medium businesses, IT support firms

The Help Global Service Desk typically handles support across multiple locations and time zones, requiring advanced certifications and broader scope. Help Desk Technicians focus on local or specific user issues, often with less complex responsibilities. Both roles require strong customer service skills, but the Global Service Desk involves more coordination and technical expertise.

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What cities in Pennsylvania are hiring for Help Global Service Desk jobs? Cities in Pennsylvania with the most Help Global Service Desk job openings:
Help Global Service Desk jobs near you

Service Desk Analyst

Altera Digital Health

Saint Clair, PA • On-site

$22/hr

Full-time

PTO

Posted 17 days ago

Job description

Job Title: Service Desk Analyst
Location: St Clair Hospital in Pittsburgh, PA (Onsite)
About Altera
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon Daneli, TouchWorks EHR, Altera Opal, Ventus, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
About the role:
The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair Health in Pittsburgh, PA. The Service Desk Analyst will be responsible for imaging, installations, configurations, deployment and support.
Responsibilities:
  • Identifies and resolves desktop/laptop hardware problems.
  • Prioritize and escalate tickets to others as appropriate.
  • Initial network troubleshooting and determination of appropriate escalation path
  • Resolve and work proactively on endpoint management.
  • Assists in new system deployments/loading appropriate software as needed.
  • Create and Maintain support documentation for customer and/or departmental use.
  • Provides suggestions and information on projects that should be undertaken by the department.
  • May manage projects as assigned by the Manager.
  • Assists in web page updates for the Intranet .

Requirements:
  • Academic and Professional Qualifications:

o BA or BS Degree, and/or relevant business experience.
o IT Certifications preferred.
Experience:
  • 2-5 years experience from a Health IT or highly regulated environment preferred.
  • 1-4 years experience in information technology management from a healthcare setting preferred.
  • Strong networking background required and network security preferred.
  • Excellent client facing skills with the ability to thrive in a highly critical, fast paced environment.

Logistics:
  • Travel: This role may require up to 10% travel.
  • Work Environment: This is an onsite role. This role requires availability for rotating shifts (7 AM - 3 PM and 3 PM - 11 PM), including weekends and holidays as required.
  • On-Call Support: This position may require occasional after-hours, on-call, or holiday support to meet client needs. During critical business periods (such as month-end), PTO may be limited.

Hourly Pay: $22.00

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