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Entry Level Help Desk Support Jobs in Pennsylvania

ID Logistics

Help Desk Support Technician

Scranton, PA · On-site

$58K - $62K/yr

Provides 1st line technical support; answering support queries via phone and Help Desk ticket system. * Maintains a high degree of customer service for all support queries and adhere to all service ...

Kane is Able

Help Desk Support Technician

Scranton, PA

$58K - $62K/yr

Provides 1st line technical support; answering support queries via phone and Help Desk ticket system. * Maintains a high degree of customer service for all support queries and adhere to all service ...

Judge Group, Inc.

Help Desk Analyst

Malvern, PA · On-site

$20 - $27.50/hr

Help Desk Support, provides support to end users for computer, application, system, device, access and hardware issues. * Identifies, researches and resolves the most complex technical problems.

STI

Help Desk Support :: Harrisburg, PA

Harrisburg, PA · On-site

$20.25 - $27.75/hr

The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. • Investigates and ...

Real Soft Inc

Be Seen First

Help Desk Analyst

Philadelphia, PA · On-site

$30/hr

The ideal candidate will have experience managing help desk operations, handling support tickets, troubleshooting technical issues, and utilizing multiple service management platforms. Required ...

TEKsystems

Help Desk Specialist - Stores

Philadelphia, PA · Remote

$20 - $23/hr

Help Desk Technician (Remote) - Bilingual English/SpanishPosition Overview We are seeking customer ... entry-level IT support experience looking to grow their technology careers. Key Responsibilities

TEKsystems

Help Desk Specialist

Philadelphia, PA

$20 - $23/hr

As a Help Desk Technician, you'll be the first voice our store teams hear when something goes wrong ... support Experience Level Entry Level Job Type & Location This is a Contract position based out of ...

Ask IT consulting

Help Desk Technician

Harrisburg, PA

$19.75 - $26.75/hr

We have openings for Help Desk Technician for one of our client at Harrisburg PA Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PC ...

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Entry Level Help Desk Support information

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$10

$20

$33

How much do entry level help desk support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for entry level help desk support in Pennsylvania is $20.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $23.12 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Pennsylvania?

For Entry Level Help Desk Support jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Pennsylvania look for?

The top searched job categories for Entry Level Help Desk Support jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Entry Level Help Desk Support jobs?

Cities in Pennsylvania with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $43,460 per year, or $20.9 per hour.

Help Desk Support Technician

ID Logistics

Scranton, PA • On-site

$58K - $62K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

ID Logistics rating

5.7

Company rating: 5.7 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

342nd of 366 rated logistics

Job description

Position Overview:
The role of the Help Desk Technician is to assist internal and external customers who are experiencing procedural or operating difficulty with the use of corporate applications, products, or services. The Help Desk Technician is responsible for ensuring that an effective solution is provided to the user.
Location: Scranton, PA
Work Schedule: First Shift
Travel Specifics: No Travel
Competitive Compensation: Attractive annual salary of $58,000- 62,000 plus bonus opportunity. Along with base salary, our total rewards include comprehensive benefits; medical, dental, and vision insurance, a 401(k) with company matching, generous PTO, sick time, and company holidays. Compensation is based on experience, skills, and education.
Key Responsibilities:
  • Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
  • Observe all company safety rules and assist in enforcement as appropriate.
  • Provides 1st line technical support; answering support queries via phone and Help Desk ticket system.
  • Maintains a high degree of customer service for all support queries and adhere to all service management principles.
  • Takes ownership of user problems and be proactive when dealing with user issues.
  • Logs all calls in the Help Desk ticket system.
  • Respond to enquiries from customers and help resolve any hardware or software problems.
  • Maintain and update help request log of any software or hardware problems detected.
  • Support users in the use of company applications and computer equipment by providing necessary support and advice.
  • To arrange for external technical vendor support where problems cannot be resolved in house.
  • Keeping up to date with technical and industry developments.

Be part of a forward-thinking company that values creativity and continuous improvement. We offer opportunities for professional development and career advancement within a growing organization. Join a diverse, collaborative team that emphasizes respect and inclusivity.
This role is open to individuals who are authorized to work in the United States and do not require immigration sponsorship now or in the future.
Minimum Requirements:
  • Working knowledge of the Microsoft Windows 10 and Microsoft server product line, Microsoft Office suite, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring.
  • B.S in Computer Science or equivalent combination of experience and education.
  • RF Technology experience.
  • Excellent verbal and written skills.
  • Good research skills, self-directed and self-motivated; good analytical problem-solving abilities.
  • Travel required
  • Participate in on call rotation

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