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Entry Level Help Desk Support Jobs in Pennsylvania

ALMO CORP

Help Desk Support

Philadelphia, PA

$19 - $25.75/hr

Position Summary: Serve as first line helpdesk and network support on computer software ... Previous experience as an IT Help Desk Technician or Field Technician * A strong working knowledge ...

Almo Corporation

Help Desk Support

Philadelphia, PA · On-site

$19 - $25.75/hr

Position Summary: Serve as first line helpdesk and network support on computer software ... Previous experience as an IT Help Desk Technician or Field Technician * A strong working knowledge ...

TEKsystems

Desktop Support Technician - Tier 1

York, PA · On-site

$18 - $21/hr

HIGH PRIORITY - Entry-Level Help Desk Technician (Onsite | York, PA) Immediate Need We're hiring ... Provide Tier 1 help desk support (phone, in-person, ticketing system) * Troubleshoot Windows ...

STI

Help Desk Support :: Harrisburg, PA

Harrisburg, PA · On-site

$20.25 - $27.75/hr

The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. • Investigates and ...

Robert Half

Help Desk Analyst

Philadelphia, PA · On-site

$20 - $22/hr

... password support, and user administration tasks within Active Directory. • Diagnose basic ... Experience providing help desk or service desk support in a detail-oriented environment. • ...

My3Tech Inc

Help Desk

Harrisburg, PA · On-site

$20/hr

PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) (761663) Location :Harrisburg, PA Client : State of PA ... This position is 100% on the phones, password resets and application support. No Tier 2 work will ...

STI

$19.25 - $26.50/hr

This is a Software support Helpdesk position. Note we are not looking for A++ certications, Server support, Network Engineers, or hardcore hardware help or service desk professionals. The Help Desk ...

Ask IT consulting

Help Desk Technician

Harrisburg, PA · On-site

$19.75 - $26.75/hr

We have openings for Help Desk Technician for one of our client at Harrisburg PA Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PC ...

Robert Half

Help Desk Analyst

Philadelphia, PA · On-site

$20 - $22/hr

... password support, and user administration tasks within Active Directory. • Diagnose basic ... a help desk, service desk, or desktop support environment. • Working knowledge of Active ...

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Entry Level Help Desk Support information

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How much do entry level help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level help desk support in Pennsylvania is $20.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $23.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Pennsylvania? For Entry Level Help Desk Support jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Pennsylvania look for? The top searched job categories for Entry Level Help Desk Support jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Entry Level Help Desk Support jobs? Cities in Pennsylvania with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Pennsylvania as of May 2026, with employment types broken down into 2% As Needed, 13% Full Time, 69% Part Time, 1% Temporary, and 15% Contract. Highlights an 63% Physical, 4% Hybrid, and 33% Remote job distribution, with an average salary of $43,460 per year, or $20.9 per hour.
Help Desk Support

Help Desk Support

ALMO CORP

Philadelphia, PA

$19 - $25.75/hr

Full-time

Posted 6 days ago

Job description

Position Summary:

Serve as first line helpdesk and network support on computer software applications and platforms and computer/phone hardware. Perform service restoration, troubleshoot problems and work to resolve daily operations issues in a complex, distributed computing environment. Responsible for all onsite components standard within a Windows PC environment (networking, imaging, application management). This is a senior level position and will be required to handle complex issues with minimal oversight.

What you will do in this role:

  • Provide friendly and helpful customer service as a Tier 1 and Tier 2 level of helpdesk support to internal users requiring telephone support, remote support, or onsite support for corporate applications, IT hardware, end-user printing, connectivity, and other general helpdesk functions. 
  • Perform troubleshooting through diagnostic techniques and pertinent questions 
  • Identify, analyze, troubleshoot, and resolve problems with the aim of eliminating recurrences and reducing calls to the helpdesk 
  • Direct unresolved issues to the next level of support personnel 
  • Using the Ticketing System, log details of work performed, time, and resolution steps, immediately after each intervention 
  • Follow up with users to ensure full resolution of issues 
  • Deploy, install and manage computers and other devices in accordance with corporate standards 
  • Play a strategic role in the on-boarding program, ensure that users are up and running as soon as they join the team.  
  • Assist with monitoring and maintaining inventory of all hardware and software in use by the company 
  • Other related duties as required 

Requirements:

  • Previous experience as an IT Help Desk Technician or Field Technician 
  • A strong working knowledge of computer systems, hardware and software 
  • Basic understanding of networking principals 
  • Ability to diagnose and resolve technical issues
  • Excellent communication and interpersonal skills 
  • Professional demeanor at all times 
  • Demonstrated organizational ability and follow-through 
  • Ability to work within a team setting while demonstrating self-sufficiency and independence 
  • Ability to work in a fast paced, dynamic environment 
  • Interest in learning new technologies and keeping current with those used in the environment supported 

Great if you have: 

  • Experience with Active Directory and Office 365 
  • Related certifications (ie. CompTIA A+, Microsoft) 
  • Related Post-Secondary Education or College degree 

What we look for in a candidate:

  • Associates Degree or higher; IT related is preferred OR equipment experience
  • 5+ years of experience 
  • Proficiency or knowledge of Microsoft Office Suite
  • Sharp problem-solving skills utilizing cognitive thinking and intuition for diverse client base
  • Ability to work well under pressure, prioritize, and meet established goals in a timely manner
  • Strong written and verbal communication, time management, and record keeping skills
  • Customer service orientation

Almo is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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